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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,005
value
158
shipping
156
returns
82
quality
6,790
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Rhode Island
1 review
0 helpful votes
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My late father started family 16 mm movies in 1948. Weddings, picnics, trips to the beach, my first hair because my mother wanted another girl so she let my hair grow so long that my father took a full length movie of the event and picture was front page in local newspaper. My youngest brother moved to Japan years ago and I helped raise him after my father died when my brother was only 7 weeks old and he never saw many of the movies of the rest of his siblings. I was able to send him memories to his email and he and his family loved and cried. I haven't send my brother in over 40 years and this was so heart warming I can't even describe 😭 💔 💓

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Childhood memories from Bocono
June 3, 2024

I had several videos from 55 years ago hidden In a closet and was happy to find iMemories. They digitized my videos. The job was fast and good quality. Thanks!

Date of experience: June 3, 2024
Canada
1 review
0 helpful votes
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Great memories
June 3, 2024

Great product and service that keeps our family memories alive. Thanks

Date of experience: June 3, 2024
Missouri
1 review
0 helpful votes
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There was a problem.
June 3, 2024

One of the DVD conversions was fine but the other one skipped badly. I asked customer service if they could look at it again and fix it but got no reply.

Date of experience: June 3, 2024
Stacey S. — iMemories Rep
over a year old

Hi Susan, Thank you for taking the time to leave a review. We can absolutely look into any quality concerns you have with the tape. I left you a voicemail with more information. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Florida
1 review
0 helpful votes
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Verify happy with the quality and it was videotaped on an OLD video recorder back in 1989 and I'm very surprised the quality was as good as it was, watching my wedding video again was priceless.

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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Good, I don't need fifty words. Stop forcing people to say something in fifty words. No no no no no no no no no no no no no no no
No no no no no no no no no no no no no no no no no no no no.

Date of experience: June 3, 2024
Mississippi
1 review
0 helpful votes
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Priceless
June 3, 2024

I love being able to share memories of people who are no longer with us.

Date of experience: June 3, 2024
Ohio
5 reviews
0 helpful votes
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Films
June 3, 2024

It was very easy and quick to order and ship. I was very happy with the results and time it took to receive the finished products. I could easily share the movies with relatives.

Date of experience: June 3, 2024
GB
1 review
0 helpful votes
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Tried to download some pictures and files to my computer. I could not open the file format. Not sure what software to use to open them.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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I sent in a few tapes from my father's 80th birthday, a trip I took to Ireland with my mom and dad in 1997 and one of my wedding in 1984. VHS's were just coming out so the tapes weren't great to begin with. I had hoped iMemories might have been able to enhance them a bit but they didn't. They were what they were. But I am very happy I had them digitalized and can see bits and pieces of very important memories of my parents and some happy times in our lives. My other family members never took photos of these events so I have shared them.

Date of experience: June 2, 2024
Tennessee
1 review
0 helpful votes
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It's been great experience, I've had no problems with sending my old tapes.

Date of experience: June 2, 2024
Arizona
2 reviews
0 helpful votes
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To expensive
June 3, 2024

Service was great I was a bit surprised at the cost. It was not worth what I had done.

Date of experience: June 2, 2024
Wisconsin
1 review
0 helpful votes
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Family memories
June 3, 2024

It was so easy and I felt safe sending my family videos and slides! Great job!

Date of experience: June 2, 2024
Arizona
2 reviews
0 helpful votes
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Great Company
June 3, 2024

Such lovely customer service peeps and great communication. Status was shared frequently and very fast service and delivery. Not sure what took me so long as IMemories made the process so easy to save my memories on digital platform.

Date of experience: June 2, 2024
California
1 review
0 helpful votes
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Verbal communications are great
June 3, 2024

Had questions on how my film was going to be processed. I have used this company in past years. I didn't know they couldn't copy individual already printed photos.

Date of experience: June 2, 2024
California
1 review
0 helpful votes
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Very Happy
June 3, 2024

You all did a magnificent job! Service was very easy to use and fast! Thank you so very much! Now all my children's videos that were taken in the mid 90's are on a media that is so much easier to deal with. I made copies for everyone in the family to enjoy!

Date of experience: June 2, 2024
Tennessee
1 review
0 helpful votes
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Fast turnaround
June 3, 2024

I had a tape that was damaged and Imemories was still able to complete the order. I was so excited and surprised!

Date of experience: June 2, 2024
California
1 review
0 helpful votes
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Review
June 3, 2024

Ok. Several digitized vcr tapes had excessive noise, but others were good. It could have been the original version tapes that were bad.

Date of experience: June 2, 2024
Florida
1 review
0 helpful votes
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What was promised was delivered
June 3, 2024
Updated review

I liked how easy it is to navigate the system. The reps were very friendly and patient.

Date of experience: June 2, 2024

Super simple
December 31, 2021
Previous review

Super simple.

Date of experience: December 30, 2021
Texas
2 reviews
0 helpful votes
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Great service
June 3, 2024

Two VHS tapes were sent in to be copied. Both were done and can be viewed on line Thanks

Date of experience: June 2, 2024