Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am so happy I decided to invest in digitalizing my families tapes, CD's and a couple super 8 tapes from my childhood. Digitized everything from all my children, a little and eventually, I hope to be more super eat and slides from my childhood. All were downloaded to my computer. I did join for a year so I can watch them on the Roku or my phone.
Didnt do anything except convert to digital! Thought maybe they could improve color and lighting! But it was ok!
Hi Asa, Thanks for taking the time to comment! IMemories specializes in creating a digital copy of old home movie films, videotapes, photos, slides, and negatives so they can be viewed again with today's technology! Your tapes were video recordings of film reel being played. We would need the original film reels in order to make any adjustments. If you decide you want to have the film reels processed, we can certainly assist you with them!
I was under the impression that a movie would be made from the slides that weee sent in. When they were sent back to me I still had to go through them again and organize them.
I have found it confusing to get to my imemories. I don't know how to reach the customer service people. It's been too long from when I started the process until it ended. Didn't help me get rid of anything as you gave it all back again.
We send our old registration and we got back our memories.Very happy with the whole process.Thank you
Purchased to have converted and then held hostage to a monthly fee to see them.
Hi Michael. Thank you for your feedback. We apologize for any confusion with the options you have to save your memories. We appreciate our customers and we want to make sure you are happy and able to save your memories. The cloud storage subscription is one of the four options customers have to save their memories long term. You can also purchase DVDs/USB drive(s) or download and save everything to your own computers and device at no charge. We would be happy to go over all of the options with you. Please do not hesitate to reach out to us at 1(800)845-7986.
Very knowledgeable, friendly answered all my questions and concerns
I will cherish these videos forever. I am so very glad I did it.
I am still trying to find all of the recordings and I have not heard all of them
Hi Gary, Thank you for taking the time to leave a comment. We certainly appreciate our customers and want to make sure you have the best experience possible with iMemories. We do go through each tape from beginning to end when we do the digital conversion. We will remove any extended blank spots, accidental footage and copyrighted material. That way just the home video will be uploaded to your iMemories account. We would be more than happy to look into this for you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
Everything was as advertised and my family is truly enjoying these memories!
This has been a very positive experience. Thanks you very much
At first I was hesitant about sending my videos, worrying they may get lost. But I bit the bullet and did it. I have really enjoyed seeing those videos again by transferring them to digital. Very satisfied.
Converted files are of a good quality. Service was prompt as expected
Recently, I had discovered a small box of 8mm movies that my parents had taken of family outings back in the late 1950's and early 1960's. Since I had no way to view these old movies, I searched the web for companies that provided digital conversion services for 8mm movies, and iMemories had the highest rating.
While they were more expensive than others, they have very good reviews and customer service ratings. Both the guarantee and customer service interaction with iMemories was excellent! Needless to say, I was very impressed with the quality of the final product! Also, iMemories gave me a download link the I was able to share with my family and friends for 1 month free of charge.
Finally, after iMemoires confirmed my acceptance of the digitized movies, the original 8mm movies were shipped back to me as original (no damages or modifications).
I have had multiple movies and slides copied by iMemories -- all with great success. I only had one film returned with a note "Unable to copy" which puzzled us. (I think perhaps it was a blank film?)
The quality of the copies is extraordinary. The process is fast and the return packaging is very secure.
I highly recommend iMemories to all and will continue to use them to transfer more of our stash of movies in the future.
I am relieved to have my old vhs tapes finally converted and stored so I won't lose them. I do have a few more to convert and I'm excited to see what is on them.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Sally, Thank you for taking the time to comment!