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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,005
value
158
shipping
156
returns
82
quality
6,790
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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California
1 review
0 helpful votes
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No title
June 3, 2024

I received my delivery, thank you. I am answering the question you asked.

Date of experience: June 2, 2024
Stacey S. — iMemories Rep
over a year old

Hi Sally, Thank you for taking the time to comment!

New York
3 reviews
0 helpful votes
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Perfect
June 3, 2024

So glad I did this. So easy and now we will always have them. Thank you

Date of experience: June 2, 2024
California
1 review
0 helpful votes
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I am so happy I decided to invest in digitalizing my families tapes, CD's and a couple super 8 tapes from my childhood. Digitized everything from all my children, a little and eventually, I hope to be more super eat and slides from my childhood. All were downloaded to my computer. I did join for a year so I can watch them on the Roku or my phone.

Date of experience: June 2, 2024
Iowa
1 review
0 helpful votes
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Was ok
June 3, 2024

Didnt do anything except convert to digital! Thought maybe they could improve color and lighting! But it was ok!

Date of experience: June 2, 2024
Stacey S. — iMemories Rep
over a year old

Hi Asa, Thanks for taking the time to comment! IMemories specializes in creating a digital copy of old home movie films, videotapes, photos, slides, and negatives so they can be viewed again with today's technology! Your tapes were video recordings of film reel being played. We would need the original film reels in order to make any adjustments. If you decide you want to have the film reels processed, we can certainly assist you with them!

California
1 review
0 helpful votes
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Slides
June 3, 2024

I was under the impression that a movie would be made from the slides that weee sent in. When they were sent back to me I still had to go through them again and organize them.

Date of experience: June 2, 2024
Oregon
1 review
0 helpful votes
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Confusing to seniors
June 3, 2024

I have found it confusing to get to my imemories. I don't know how to reach the customer service people. It's been too long from when I started the process until it ended. Didn't help me get rid of anything as you gave it all back again.

Date of experience: June 2, 2024
Arkansas
1 review
0 helpful votes
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Efficient
June 3, 2024

Easy and efficient. Was not hard to figure out how to send off my VHS tapes

Date of experience: June 2, 2024
Ohio
1 review
0 helpful votes
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Professionalism
June 3, 2024

We send our old registration and we got back our memories.Very happy with the whole process.Thank you

Date of experience: June 2, 2024
California
1 review
0 helpful votes
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Odd
June 3, 2024

Purchased to have converted and then held hostage to a monthly fee to see them.

Date of experience: June 2, 2024
Stacey S. — iMemories Rep
over a year old

Hi Michael. Thank you for your feedback. We apologize for any confusion with the options you have to save your memories. We appreciate our customers and we want to make sure you are happy and able to save your memories. The cloud storage subscription is one of the four options customers have to save their memories long term. You can also purchase DVDs/USB drive(s) or download and save everything to your own computers and device at no charge. We would be happy to go over all of the options with you. Please do not hesitate to reach out to us at 1(800)845-7986.

Florida
1 review
0 helpful votes
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Very knowledgeable, friendly answered all my questions and concerns

Date of experience: June 2, 2024
Wisconsin
1 review
0 helpful votes
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Love it
June 2, 2024

I will cherish these videos forever. I am so very glad I did it.

Date of experience: June 2, 2024
Indiana
1 review
0 helpful votes
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I am still trying to find all of the recordings and I have not heard all of them

Date of experience: June 2, 2024
Stacey S. — iMemories Rep
over a year old

Hi Gary, Thank you for taking the time to leave a comment. We certainly appreciate our customers and want to make sure you have the best experience possible with iMemories. We do go through each tape from beginning to end when we do the digital conversion. We will remove any extended blank spots, accidental footage and copyrighted material. That way just the home video will be uploaded to your iMemories account. We would be more than happy to look into this for you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Arkansas
1 review
0 helpful votes
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Efficient and quality delivery
June 2, 2024

Everything was as advertised and my family is truly enjoying these memories!

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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Nice to have my tapes converted
June 2, 2024

This has been a very positive experience. Thanks you very much

Date of experience: June 2, 2024
California
1 review
0 helpful votes
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At first I was hesitant about sending my videos, worrying they may get lost. But I bit the bullet and did it. I have really enjoyed seeing those videos again by transferring them to digital. Very satisfied.

Date of experience: June 2, 2024
Florida
1 review
0 helpful votes
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Good service and quality
June 2, 2024

Converted files are of a good quality. Service was prompt as expected

Date of experience: June 2, 2024
New York
1 review
0 helpful votes
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Great Seevice
June 2, 2024

I was very happy with the end result- would recommend this company

Date of experience: June 2, 2024
Michigan
2 reviews
0 helpful votes
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Great product, great service!
June 2, 2024

Recently, I had discovered a small box of 8mm movies that my parents had taken of family outings back in the late 1950's and early 1960's. Since I had no way to view these old movies, I searched the web for companies that provided digital conversion services for 8mm movies, and iMemories had the highest rating.

While they were more expensive than others, they have very good reviews and customer service ratings. Both the guarantee and customer service interaction with iMemories was excellent! Needless to say, I was very impressed with the quality of the final product! Also, iMemories gave me a download link the I was able to share with my family and friends for 1 month free of charge.

Finally, after iMemoires confirmed my acceptance of the digitized movies, the original 8mm movies were shipped back to me as original (no damages or modifications).

Date of experience: June 2, 2024
Michigan
2 reviews
0 helpful votes
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I have had multiple movies and slides copied by iMemories -- all with great success. I only had one film returned with a note "Unable to copy" which puzzled us. (I think perhaps it was a blank film?)
The quality of the copies is extraordinary. The process is fast and the return packaging is very secure.
I highly recommend iMemories to all and will continue to use them to transfer more of our stash of movies in the future.

Date of experience: June 2, 2024
West Virginia
1 review
0 helpful votes
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I am relieved to have my old vhs tapes finally converted and stored so I won't lose them. I do have a few more to convert and I'm excited to see what is on them.

Date of experience: June 2, 2024