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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,003
value
158
shipping
156
returns
82
quality
6,786
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Maryland
1 review
0 helpful votes
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I wish I had known…
June 3, 2024

I wish I had known that cloud storage meant that I'd have to pay you in perpetuity in order to have access to my digital files! I feel totally ripped off. Now I've paid all this money to have them converted only to discover that I have to continue to pay on order to have access.

Date of experience: June 3, 2024
Stacey S. — iMemories Rep
over a year old

Hi Jennifer, Thanks for your feedback. The iMemories cloud storage subscription is completely optional. Since not every customer fits in the same box, iMemories offers our customers flexibility and customization when it comes to saving their memories! We certainly appreciate our customers and want to ensure you save your memories in the way that suits you best! I have emailed you with the options you have. Please feel free to reach out to me directly and I'd be happy to assist you.

California
1 review
0 helpful votes
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Service
June 3, 2024

This survey is too much give us a break product fine but I resent having to fill in anything bug stars. Change your survey if you want feedback

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Excellent
June 3, 2024

Magnificent fulfilling. I was beyond impress with the authenticity.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Grateful
June 3, 2024

The whole process went smooth, pricing was good and access is good.

Date of experience: June 3, 2024
Maryland
2 reviews
0 helpful votes
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Delighted!
June 3, 2024

My first batch of pictures were converted perfectly and organized well. I'm working on the second batch. Freeing up storage space and making sure that we can enjoy these memories is priceless!

Date of experience: June 3, 2024
Mississippi
1 review
0 helpful votes
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Fantastic!
June 3, 2024

My old films and reels were handled with care and the digital product delivered online in a very timely fashion. All the while, the status of my order was available online. Highly recommend iMemories.

Date of experience: June 3, 2024
Turkiye
1 review
0 helpful votes
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Fairly straightforward- place order, shipping box comes, put videos etc in box and return. Digital download and videos get returned.

Date of experience: June 3, 2024
Kentucky
2 reviews
0 helpful votes
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My Experience: After the passing of my parents, I was tasked with cleaning out their home. During this process, I discovered boxes filled with slides—genuine picture slides. These slides are small colored images encased in square cardboard frames that require a slide projector for viewing. Surprisingly, many people I've spoken to about this don't know what a picture slide is.
In total, I found around 6,000 slides. They captured the childhood memories of me and my siblings, showing us moments we had never seen before. My father was an amateur photography enthusiast, and he meticulously transferred every photo he took onto slides to preserve them in the best possible way for that era.
I sent all of them to iMemories.
Within a month I received an email letting me know that the slides were ready to be viewed online and my original slides were on their way back to me. (I actually received communication from iMemories each step of the process and I could login to their site and follow the processing path.)
Also, during this process, I had several interactions with Customer Care. I had never done business with iMemories before. I was afraid and I was nervous trusting the process.
Now My siblings and I are now memories biggest fans!
Next? I have 18 plastic boxes full of actual photos of my 4 children growing up. Someday I would put those photos into albums. Not now! Within the next month I will be sending those photos off to be digitized. My kids already told me that they do not want photos stuck into albums.
THANK YOU THANK YOU THANK YOU imemories! Thank you just doesn't seem like big enough words to capture my appreciation.
Ellen

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Outstanding work
June 3, 2024

I shipped off my old home movies and they were converted and available In a very reasonable amount of time. I then received my old movies back as well. I cannot recommend them enough, we are very satisfied with the results.

Date of experience: June 3, 2024
Wisconsin
1 review
0 helpful votes
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Overall it was good
June 3, 2024

We have been enjoying the videos with our kids. Fun to see. Good quality

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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Plan on sending more
June 3, 2024

I have been very pleased with my IMemories experience! I am slowly working through an entire box of tapes that have needed to be preserved for some time. The process is seamless and I really enjoy that the videos are uploaded as they are completed.

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Digitization was done as promised. Two minor disappointments: One photo was extremely washed out, which I corrected with a photo editor after downloading, and there was a separate charge for returning my original slides, which wasn't clear up front

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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Thank you
June 3, 2024

I recently used iMemories to digitize my old tapes, and the experience was incredibly smooth from start to finish. The process of sending in my tapes was straightforward, and I appreciated the clear instructions provided. Once my tapes were received, iMemories kept me updated on the progress, giving me peace of mind knowing my precious memories were in good hands.

The turnaround time was impressive, and I was thrilled with the quality of the digital files. Having these memories accessible online is a game-changer, allowing me to easily share them with family and friends. The platform is user-friendly, making it simple to navigate and view my digitized content.

Overall, iMemories exceeded my expectations with their professional service and excellent customer support. I highly recommend their services to anyone looking to preserve and enjoy their old tapes in a modern, convenient format.

Date of experience: June 3, 2024
Ohio
1 review
0 helpful votes
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Unhappy
June 3, 2024

I think it's ridiculous that i have to pay a monthly or annual fee for this service after paying $500 to convert my videos. I'd prefer to have it on a jump drive!

Date of experience: June 3, 2024
Stacey S. — iMemories Rep
over a year old

Hi Mark, Thanks for your feedback and for speaking with me today! If you have any trouble when you are ready to download your memories, please do not hesitate to reach out! We look forward to working with you again!

Massachusetts
1 review
0 helpful votes
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Super easy to package up and send! Then wait for your amazing memories! Easy to view, share and enjoy!

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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Thankful for the memories!
June 3, 2024

This was a great experience and worth it to have all our old videos of our children from the 90s converted to digital memories. Thank you iMemories!

Date of experience: June 3, 2024
Arizona
1 review
0 helpful votes
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N/a
June 3, 2024

Shopping experience was fine. I went into their office, a girl told me what shelf to get the box off of. I put my film in and I put it on a different shelf the girl directed me to.

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Fast and easy
June 3, 2024

My mini DV and VHS tapes were digitized quickly and uploaded to the cloud. They were very easy to access and download

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Great
June 3, 2024

It was well done I have no complaints.
The packaging was great

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Great experience
June 3, 2024

Seamless process, I quickly became the favorite son. My whole family is truly blessed to be able to access these memories with such ease.

Date of experience: June 3, 2024