Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
First set of videos were ready within a week and the rest about a week later! We had 27 tapes converted and everything came out great! We also received the originals back.
Such a great experience, able to save all my memories and even allowed us to view as they was being digitalized.
Second time I've used IMemories and I have another batch ready to go. I know I can trust them with my home movies.
I love this service! We watch the videos when the family gets together 😊
I always enjoy being able to view my video memories online!
I've always wanted to have my videos and photos converted but was afraid of losing my originals…. IMemories has provided great service in their shipping procedures and keeping me informed of the progress and status of the conversions. Its so much easier viewing my videos online!
The download process was easy and the video brought me back in time. Great job.
Experience was excellent. Memories that have been sitting on my shelf for years have finally been shared with my family to enjoy. Thank you!
So happy I finally pulled the trigger and sent my videos to iMemories. They quickly converted 40+ year old videos and now I will be able to view them forever!
This was so easy and they made each different part of the video tapes their own segments! I and my children were able to see and hear my husband their father's voice again.
I have a lot of pictures I wanted converted to digital, some over 50 years old, so I was hesitant to send them anywhere. The first time I tried iMemories, I only sent 100 photos. They did such a good job that I decided to send 300 more. I was able to put all of these on thumb drives for each of my children, which is a great legacy. I highly recommend them. I only use them, however, when they're having a 50% off sale, which seems to be often.
I found some old reels previously owned by my Grandfather dated 1943 on the boxes. IMemories converted all three reels quickly and the quality was great! I got to see my Grandparents and my Mom from 1943 which was thrilling to me as they have all passed away. This was a true walk down memory lane that I enjoyed immensely. I was even able to share the videos with family members who were so thrilled. Thank you, iMemories!
The quality of the films were not great, but it is not iMemories fault. I believe they were very old and not stored appropriately. They did bring back so many wonderful memories of my family.
I thought I had more video than I did. I ended up paying 124.00 for about 30 minutes of video. I should have put more effort into viewing what i had before sending it so I guess it's my fault.
Hi Kristi, Thank you for taking the time to comment. We do charge a flat rate for the digital conversion. This is because each item is given the same care and attention regardless of the length of the recording. You did have a few items that could not be processed, due to some issues. I have issued a courtesy credit for those. We do hope we can work with you again in the future!
Great! I was nervous about putting my childhood in the hands of others. But I'm so glad I did. I get to watch all my videos whenever I want.
Transaction was fast and efficient. Would recommend highly.
I have been trying to figure out what to do with my Grandpa's old films for YEARS when I finally heard about iMemories. It was so easy to request a box, send it off & then order and view my videos. This is going to make an invaluable gift for my mom's 70th birthday; thank you for making it so easy!
Just call I Memories and they send you the box you need to send your film, pictures tapes etc to have them saved for the future. You can also put them on the cloud to share. Very easy. I am so happy to have these memories saved for my grand kids.
Great to see these long forgotten memories of children's young years
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Jessica, Thanks for your wonderful feedback! We appreciate your kind words!