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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,003
value
158
shipping
156
returns
82
quality
6,784
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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California
1 review
0 helpful votes
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This is third time I've used IMemories. Each experience has been great. Customer service is very helpful. I've converted VHS, slides, negatives and photographs through the years. As I cull through many boxes of old photographs, it's nice to know I can send them off to IMemories to preserve on USB sticks to share with other family members and easily store.

Date of experience: June 3, 2024
Iowa
1 review
0 helpful votes
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Unfortunately I am having problems signing into my website. I gave my sign-in credentials to my children. But now I am having probelms signing into the site myself. I also would like to have some written instructions on how to download some already scanned photos that are on discs, which include music?

Date of experience: June 3, 2024
Stacey S. iMemories Rep
over a year old

Hi John, Thanks for feedback! We can certianly assist you with getting logged in. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Puerto Rico
1 review
0 helpful votes
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Way above and beyond…
June 3, 2024

I sent in a 21 year old mini DV that had never been played. I was not hopeful it could be even be viewed never mind converted to digital with any sort of decent resolution. A few days later I received a message that my order was going to take an extra day or two because they wanted to apply a different method that they thought would produce a better result -at no extra charge. Let me tell you, when I saw the digital file I was stunned. Remember this was a 21 year old mini DV Cassette tape! The digital conversion looked like it was 4K resolution! Unbelievable work and customer service!

Date of experience: June 3, 2024
South Dakota
1 review
0 helpful votes
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Everything went as planned
June 3, 2024

Experience was what I expected and went well. Downloading was quick and easy.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Satisfied customer experience
June 3, 2024

Secure and easy shipping and return of originals provides great peace of mind. Fast and online streaming is easy and at your fingertips.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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I know you can use the streaming services, but what I did was download the movies and use them in a digital picture frame, continously playing the memories from a flash drive

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Timely Conversion
June 3, 2024

I was very pleased with the quality and extremely happy with the speed at which they were converted.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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I love iMemories!
June 3, 2024

Great service! I received phone calls following up on my order even though I was slow to respond.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Amazed!
June 3, 2024

I thought my analog videos data were gone. But nope. Memories was able to salvage all of them.

Date of experience: June 3, 2024
Arizona
2 reviews
0 helpful votes
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I had old VHS-C tapes converted into BluRay discs as a gift for my two adult children as a gift. They have loved watching their childhoods and many long forgotten memories cone to life. Excellent service, quick turn around time and quality products. I highly recommend imemories!

Date of experience: June 3, 2024
Missouri
1 review
0 helpful votes
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Awesome service
June 3, 2024

Digitizing was accomplished in minimum time and status was updated accordingly.

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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New customer
June 3, 2024

Shopping was easy and the results were clear. Hope you enjoy your memories every where as we do.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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123
June 3, 2024

Easy to use. Completed in a timely matter. I would use again. Nothing else to say.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Halbert
June 3, 2024

Excellent service. Will use this service again! Loved them

Date of experience: June 3, 2024
New York
2 reviews
0 helpful votes
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Great Service
June 3, 2024

Great easy service to save memories. Very easy process. Would recommend.

Date of experience: June 3, 2024
North Carolina
6 reviews
0 helpful votes
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Quick and easy
June 3, 2024

Great to have all the old tapes from bygone video cameras able to be viewed for the first time!

Date of experience: June 3, 2024
Indiana
1 review
0 helpful votes
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Thank you
June 3, 2024

The service was prompt. I am excited to edit the videos and keep our memories alive!

Date of experience: June 3, 2024
Connecticut
1 review
0 helpful votes
Follow Richard F.
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This reel had been sitting in a drawer for years. I didn't know what to expect, but I was pleasantly surprised. Considering the age of the film the digitized version was of reasonable quality and a joy to watch. It was wonderful to see our family and friends from 62 years ago, many of course since passed on. I'd forgotten how beautiful my bride was and how young we were. Unfortunately my wife passed away earlier this year so she didn't get to see it. I showed the film at her funeral. It was bitter sweet.

Date of experience: June 3, 2024
Maryland
1 review
0 helpful votes
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I wish I had known…
June 3, 2024

I wish I had known that cloud storage meant that I'd have to pay you in perpetuity in order to have access to my digital files! I feel totally ripped off. Now I've paid all this money to have them converted only to discover that I have to continue to pay on order to have access.

Date of experience: June 3, 2024
Stacey S. iMemories Rep
over a year old

Hi Jennifer, Thanks for your feedback. The iMemories cloud storage subscription is completely optional. Since not every customer fits in the same box, iMemories offers our customers flexibility and customization when it comes to saving their memories! We certainly appreciate our customers and want to ensure you save your memories in the way that suits you best! I have emailed you with the options you have. Please feel free to reach out to me directly and I'd be happy to assist you.

California
1 review
0 helpful votes
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Service
June 3, 2024

This survey is too much give us a break product fine but I resent having to fill in anything bug stars. Change your survey if you want feedback

Date of experience: June 3, 2024