Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,003
value
158
shipping
156
returns
82
quality
6,784
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Thomas W.
Unfollow Thomas W.
Share Review
Report Review

Great service!
June 3, 2024

Easy to work with during the whole process. Fast service as well. VHS tapes handled with care and returned with no issues.

Date of experience: June 3, 2024
Indiana
2 reviews
0 helpful votes
Follow Jenny S.
Unfollow Jenny S.
Share Review
Report Review

Easy and amazing
June 3, 2024

They were so fast and easy to message. They did such a great job taking care of my vhs tapes. Highly recommend!

Date of experience: June 3, 2024
Alaska
1 review
0 helpful votes
Follow max Y.
Unfollow max Y.
Share Review
Report Review

Imemories was memorable
June 3, 2024

Fast turn around time and great customer service. I loved watching video footage from 30years ago, some of which I'm certain I've never watched before. It was a real treat.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
Follow Tony D.
Unfollow Tony D.
Share Review
Report Review

Family ohotos
June 3, 2024

Process of shipping and speed of service was quick and would use again if needed!

Date of experience: June 3, 2024
Massachusetts
2 reviews
0 helpful votes
Follow Sandra J.
Unfollow Sandra J.
Share Review
Report Review

Better than expected!
June 3, 2024

The videos came out unbelievable! They even edited out the unwanted parts of each video!

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
Follow Lisa G.
Unfollow Lisa G.
Share Review
Report Review

Great job
June 3, 2024

I was excited to received my items back in a nice box for storage and being able to see my videos online and share with my son and husband has been great

Date of experience: June 3, 2024
Idaho
1 review
0 helpful votes
Follow Leslee Q.
Unfollow Leslee Q.
Share Review
Report Review

Very good
June 3, 2024

It was very easy, just went through old pictures, VHS and slides. Put them in bags and shipped away.
Now I can share with my family.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
Follow Erin I.
Unfollow Erin I.
Share Review
Report Review

I was unable to download my files and NOW being told to pay more money for it. Would not recommend the service based on this

Date of experience: June 3, 2024
California
1 review
0 helpful votes
Follow Marty A.
Unfollow Marty A.
Share Review
Report Review

I memories have arrived BUT
June 3, 2024

I had to leave Maine for family issue in April before my I memories arrived. I have not been back. I hope to be back by mid July 🤷🏻‍

Date of experience: June 3, 2024
Arizona
1 review
0 helpful votes
Follow Felton D.
Unfollow Felton D.
Share Review
Report Review

Satisfied customer!
June 3, 2024

I had an old VHS tape that didn't work when put into an old VCR we stored in the attic. I didn't think the tape was operational, so I wrote it off, but I really wanted to preserve the memories from it. I saw an ad on social media for iMemories and thought, maybe they could help solve my problem. Well, needless to say, I followed through and did just that, and now I can share those memories with my children and grandchildren. Thank you iMemories for preserving our family history!

Date of experience: June 3, 2024
Maryland
1 review
0 helpful votes
Follow Sara L.
Unfollow Sara L.
Share Review
Report Review

Expensive
June 3, 2024

Too expensive for just digital copies, I should get hard drive or dvds for that price

Date of experience: June 3, 2024
Stacey S. iMemories Rep
over a year old

Hi Sara, Thank you for taking the time to comment. The iMemories pricing is competitive for the industry. We do see that you were able to take advantage of the 50% off promotion. Please know we have options tailored to fit your budget! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

North Carolina
2 reviews
0 helpful votes
Follow Andrew B.
Unfollow Andrew B.
Share Review
Report Review

Needed to protect these photos and this seemed to be the best provider of digital services. Turns out, they were! Thanks!

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
Follow Retha B.
Unfollow Retha B.
Share Review
Report Review

Obviously I can read, But I saw nothing that said it was going to all be digital. I thought I would get DVD's or something physical. After contacting customer service I found they understood, I have saved digital offerings and have Uploaded to Google share.

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
Follow Barbara E.
Unfollow Barbara E.
Share Review
Report Review

Happy with the results, and...
June 3, 2024

I wish I had also received a DVD/CD as well. I think I got a bit confused over how I was going to get the VHS Tape I sent
But glad I finally got this finalized... even IF I can only receive the information online.

I'm in the process of alot of changes, so I didn't have time to contact customer service.
Just another item on my list, I need to catch up with...

Date of experience: June 3, 2024
Michigan
1 review
0 helpful votes
Follow James P.
Unfollow James P.
Share Review
Report Review

Very good service.
June 3, 2024

They did what they said they would do.very happy with service.

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
Follow Richard Y.
Unfollow Richard Y.
Share Review
Report Review

Family memories.
June 3, 2024

We had older "reel films" VHS tapes, mini camcorder tapes & CD's along with regular CD's full of photos. Everything was successfully converted to our liking and request! Mailing everything in was easy, and after the digitization we received all media back without issue. Couldn't be happier to now have these memories viewable again. Thank you iMemories…

Date of experience: June 3, 2024
Kentucky
1 review
0 helpful votes
Follow Vickie V.
Unfollow Vickie V.
Share Review
Report Review

Great!
June 3, 2024

Everything went smooth. I only had one issue where part of the VHS tape was not digitalized, but upon contacting IMEMORIES, they had me to send by the VHS tape and they added the portion of the video.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
Follow Deborah S.
Unfollow Deborah S.
Share Review
Report Review

Glad I Chose This Company
June 3, 2024

I researched these types of companies and narrowed it down to IMemories and one other. Very glad I went with I Memories. They live up to their marketing message.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
Follow Janelle X.
Unfollow Janelle X.
Share Review
Report Review

Fun memories
June 3, 2024

So happy to have my memories kept forever and I can view whenever I want.

Date of experience: June 3, 2024
New Jersey
1 review
0 helpful votes
Follow Suyen Y.
Unfollow Suyen Y.
Share Review
Report Review

Prompt service
June 3, 2024

Everything about the service was outstanding. I had no issues placing the order and receiving my memories in digital format.

Date of experience: June 3, 2024