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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,003
value
158
shipping
156
returns
82
quality
6,786
This company responds to reviews on average within 2 days

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7,376 reviews

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Florida
1 review
0 helpful votes
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I couldn't find the album, with the separate folders, after I downloaded it to view. Fortunately, they made 2 copies so I still have the other one to view

Date of experience: June 3, 2024
Arizona
1 review
0 helpful votes
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Great work, iMemories!
June 3, 2024

I am/was very happy with the product and services iMemories provided. I got to see my oldest Son, when he was young, again. He passed away 10 yrs ago.
I definitely will be a repeat customer.
Thank You iMemories!

Date of experience: June 3, 2024
New Mexico
2 reviews
0 helpful votes
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8mm
June 3, 2024

Digitize 8mm film from 1958 to 1964 all came out very good also a vhs tape from 1996 very pleased with results.

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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An easy seamless transaction
June 3, 2024

IMemories was such a pleasure to work with. Everything was well explained and organized. We are thrilled with our digital products!

Date of experience: June 3, 2024
North Dakota
1 review
0 helpful votes
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Great company
June 3, 2024

So grateful for your services. Love having my memories as digital files!

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Excellent Service
June 3, 2024

Good quality, fast, excellent service, nice to have all this memories back.

Date of experience: June 3, 2024
GB
1 review
0 helpful votes
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Family
June 3, 2024

5 star. Highly recommend. Excellent service quick. Efficient.

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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18 VHS Videos
June 3, 2024

I had no problem with iMemories. I received the digital copies in a timely manner. Price was reasonable. My only disappointment was some of the digital copies were a little dark and I cannot lighten them but that could be because they were old.

Date of experience: June 3, 2024
New Jersey
1 review
0 helpful votes
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Easily digitized memories.
June 3, 2024

Everything was simple and very quick. Easy to navigate website and app.
I wish there was a feature to add music like there was in the past.

Date of experience: June 3, 2024
Utah
1 review
0 helpful votes
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IMemories makes this process easy and their packaging is very good. I felt safe sending them my old materials that were in fact irreplaceable.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Wonderful experience
June 3, 2024

I had a fantastic experience. The only drawback was I sent a vcr tape that had copyrighted material on my high school game. I was never told that it was copyrighted. The tapes were just returned. I had to inquire as to why that tape wasn't uploaded. That's when I found out the issue. But the quality and speed of the process was phenomenal!

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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Great service
June 3, 2024

Getting my memories in digital was great. Service and shipping were both fast.
Thank you!

Date of experience: June 3, 2024
Texas
2 reviews
0 helpful votes
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Quality is good but processing is slow and there IS a ship cost to you for the co. To return the films. This is not indicated by phone when inquiring about their services and later they state it is in the 'fine print' - very deceptive. This is unlike shopping on another vendor's site where you can see up front the TOTAL costs since the total is figured, of course, after they receive the materials & it shows in your cart.

Date of experience: June 3, 2024
Stacey S. — iMemories Rep
over a year old

Hi Lettye, Thank you for your feedback. We want to ensure the integrity of your memories and that includes making sure they are returned to you. We do not store, discard or destroy any original media. When you receive the email quote there will be return shipping charges included. We do apologize for any confusion, this information is listed on our website and we do let customers know when they speak with us by phone. As a courtesy the return shipping fee was waived or you. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Missouri
1 review
0 helpful votes
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Awesome
June 3, 2024

Easy, fast and very informative in the process of
Loading my videos!

Date of experience: June 3, 2024
Iowa
1 review
0 helpful votes
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Easy as 1 2 3
June 3, 2024

IMemories was great to work with. They sent a box for the media with a pre-paid label. I put the media in the box and shipped it. Received an email a few weeks later that the media had been converted was available for viewing. A couple weeks later the original media had been returned to me.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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I have used iMemories for several years. The quality of their work is excellent. I love that I can look online at any time on my phone or computer and look at videos of my children and grandchildren. My family also enjoys looking back at those memories.

Date of experience: June 3, 2024
Colorado
1 review
0 helpful votes
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End product was costly but I'm pleased with final product. Would like discounts for subscribers

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Happiness personified.
June 3, 2024

It made me so happy to see my old memories and excited to be surprised with the ones I forgot about. I appreciated the updates along the way. Very good service.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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High Quality
June 3, 2024

The conversion from VHS tapes to ultra high quality digital MP4 video was accomplished in a timely manner. The whole process for 6 VHS tapes were accompanied within a few weeks.
Shipping of my VHS tapes to iMemories and then the return of my tapes were done in a very secure manner. The overall cost of the conversion was fair and they offer a variety of storage of the converted media (Cloud, DVD, Thumb Drive). Overall, I am happy with the entire experience!

Date of experience: June 3, 2024
South Dakota
1 review
0 helpful votes
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Fond Memories
June 3, 2024

Super easy process! All you do is pack up your pictures, tapes and send all in…imemories takes care of the rest!

Date of experience: June 3, 2024