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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,003
value
158
shipping
156
returns
82
quality
6,784
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Wisconsin
1 review
0 helpful votes
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Smooth process and grateful to have my memories available without a vcr!

Date of experience: June 3, 2024
Maryland
1 review
0 helpful votes
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Great experience
June 3, 2024

Easy, reasonable wait time, great box for shipping and sending items

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Very good experience. They did exactly what they advertise.

Date of experience: June 3, 2024
New Hampshire
1 review
0 helpful votes
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Great experience
June 3, 2024

Converted my parents wedding reels and other reels and tapes from my childhood. It is so wonderful (and much easier) to watch these online.

I was able to download and you can also rename the files.

Date of experience: June 3, 2024
Minnesota
1 review
0 helpful votes
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Sell digital frames
June 3, 2024

Just wondering if I could download them to sync with a digital frame?

Date of experience: June 3, 2024
Stacey S. iMemories Rep
over a year old

Hi Michelle, Thanks for the wonderful review! During your 30 days of free online access you can download and save your memories however you'd like! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

North Carolina
1 review
0 helpful votes
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Love my old videos
June 3, 2024

Doubtful I would ever get to see my old vhs-c videos without this service. It was done quickly. Very happy

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Perfect
June 3, 2024

Very easy to use and easy to view … I would recommend it to anyone interested

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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It was ok. I love having everything converted but I did not realize I had to pay for the videos to continue to have access

Date of experience: June 3, 2024
Missouri
1 review
0 helpful votes
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Awesome
June 3, 2024

I'M so glad I did this! It's great to be able to share with other people too. Planning on sending in more of my super 8 reels from the 70's. Great memories I had forgotten about because I had no way of watching them. The quality is surprisingly good!

Date of experience: June 3, 2024
New Jersey
2 reviews
0 helpful votes
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IMemories - Finally!
June 3, 2024

I wanted to convert my tapes to a digital format for years. Finally, I decided to do it and couldn't be more pleased. My son, (42) and daughter, (39) are thrilled that I did this so that they can re-live their childhood memories. I would suggest this company to anyone who is deciding to do the same.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Hard to ask questions
June 3, 2024

When I was able to reach a person the service was excellent, however getting there is an ordeal.

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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Service as described
June 3, 2024

Mailer, material, upload and return all went smoothly as described. Very pleased with this process..

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Was able to successfully convert most of my media (VHS tapes, DVD's, photos). The process of downloading and uploading to my google drive was a bit tedious but other than that few complaints. Their support is very responsive.

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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Never again...
June 3, 2024

I had to pay for shipping both ways, pay for getting my VCR tapes digitized and pay a monthly fee to watch them? I'll never use this again and I'll make sure to tell everybody that I know not to.

Date of experience: June 3, 2024
Stacey S. iMemories Rep
over a year old

Hi TJ, Thanks for your feedback and for speaking with me. As we discussed the cloud storage subsciption plan is an optional way customers have to save their memories. We want to make sure you are able to save your memories, so I have given you three weeks of online access. That way you can view and download your memories! If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Nevada
1 review
0 helpful votes
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They did what they said
June 3, 2024

I was hoping the videos would be touched up a little, but I guess they can't do that. They converted them to digital tho which is what I needed and did it in a decent time

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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I was super easy to get it all done. We had cd's of the kids growing up but hadn't seen them in so long. When I saw Imemories, I knew I needed to get it so we could all have easy access to our family memories. It was so much fun watching them all! They are priceless!

Date of experience: June 3, 2024
Washington
2 reviews
0 helpful votes
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Awesome memories
June 3, 2024

My dad just recently passed away and I inherited a lot of Dias but didn't have anyway to really enjoy them till now I can watch and see all my pics from my family's childhood to mine

Date of experience: June 3, 2024
Montana
1 review
0 helpful votes
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Quick turn around
June 3, 2024

I'm glad I chose the option to save to the cloud so I can access the videos on line. It was so heart warming to see my parents again in these old movies. I'm really glad I converted the tapes that were collecting dust.

Date of experience: June 3, 2024
Idaho
1 review
0 helpful votes
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It is an amazing thing how we forget some of the things we did in the past. Then they come back to life when we are able to play back our old videos on new and improved technology like Imemories provides. It's such a joy to be able to look at them anytime you want and they're so accessible on your mobile device. So exciting to have at any time.

Date of experience: June 3, 2024
California
2 reviews
1 helpful vote
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Duplicates
June 3, 2024

My order had many duplicates -- not even sure if I paid for them -- it was a bit complicated to untangle the order/folders once I received it. I have been meaning to go back in and see if I paid for the duplicates

Date of experience: June 3, 2024