Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,002
value
158
shipping
156
returns
82
quality
6,781
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
Follow Debra R.
Unfollow Debra R.
Share Review
Report Review

I had left some CD's out of the box by mistake and asked what I needed to do. No one contacted me

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
Follow Jennifer V.
Unfollow Jennifer V.
Share Review
Report Review

HomeMovies
June 3, 2024

Wonderful and easy to navigate and save to my personal phone.

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
Follow Clint J.
Unfollow Clint J.
Share Review
Report Review

Very Satisfied
June 3, 2024

Conversion went well. Total turn around time was a little longer than expected (About 4 weeks), but that was just me. Customer Service was very professional and helpful. Quality of conversion was great. Would definitely consider using them again if the need arises.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
Follow Linda C.
Unfollow Linda C.
Share Review
Report Review

Inherited slides and film reels
June 3, 2024

When my father passed, I had two boxes of slides and 8 and16 mm reels of film that he had given me. IMemories was able to digitize the slides. The film reels were very old and in poor condition, but IMemories was able to digitize some of those as well. Some of the film was at least 60 years old so I was satisfied when any of it could be salvaged. I bought USBs of all the files and sent them to cousins who had never seen these images. For one cousin, it was a chance to see her father, who passed away early from cancer, as a young man, how it was before she was born. These would have been lost without the help of the IMemories process.

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
Follow Leah S.
Unfollow Leah S.
Share Review
Report Review

So happy I finally did this
June 3, 2024

I had so many videos of my now adult children through their childhood. Not having a vcr for many years meant not seeing these videos for a VERY long time. I Memories did a great job and I love being able to share the videos with my family.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
Follow Leslie V.
Unfollow Leslie V.
Share Review
Report Review

Videos now digital
June 3, 2024

It's amazing to be able to watch my 21 year old as a baby again and to see my step dad who passed away 2 years ago! Memories are so precious to me.

Date of experience: June 3, 2024
Idaho
1 review
0 helpful votes
Follow Andrea M.
Unfollow Andrea M.
Share Review
Report Review

Just one observation
June 3, 2024

On one of our videos (from a very old no sound movie) whomever was copying the video kept coughing and that's what we hear throughout the entire old movie is the person coughing. That was disappointing to have to sit through and watch old memories.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
Follow Connie W.
Unfollow Connie W.
Share Review
Report Review

Good experience with imemories
June 3, 2024

I have nothing but good things to say
Product is
Receive digital pics very promptly and originals back soon,also
Having fun with my pics.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
Follow Roger D.
Unfollow Roger D.
Share Review
Report Review

Production quality is excellent and timely. This was our third order with Imemories. The only problem was misunderstanding on line instructions. I thought I was ordering transfer to DVDs. However, it was only delivered on-line. And then, I was not made aware that the on-line access would start charging after 30 days. The ordering on-line needs to be more informative.

Date of experience: June 3, 2024
Arizona
1 review
0 helpful votes
Follow Anne W.
Unfollow Anne W.
Share Review
Report Review

I appreciate that all this material has been converted for me. I just did not understand what digital really meant. I thought I would receive the material on thumb drives or something. So I do have to set up a membership to be able to access my videos. I may not have read the instructions thoroughly but the experience was quite good.

Date of experience: June 3, 2024
New Jersey
1 review
0 helpful votes
Follow Eleanor S.
Unfollow Eleanor S.
Share Review
Report Review

Was delighted to see that iMemories was able to take these old tapes and make those special moments come alive again and make it so easy for us to view whenever we want.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
Follow Maureen S.
Unfollow Maureen S.
Share Review
Report Review

Poor explanations and follow up
June 3, 2024

I sent 3 videotapes to be digitized, Heard nothing. Finally, after calls, I was sent one, with nonexplanatiin about the other 2. Again, after calls, I was told the 2 tapes had some material - like a screenshot of a news broadcast? Again, not clear — that did not allow them to be digitized. There was also some confusion with the charge. Overall, not happy, would not recommend.

Date of experience: June 3, 2024
Stacey S. iMemories Rep
over a year old

Hi Maureen, Thank you for your feedback. Orders do take about 3-4 weeks to complete. We do send an email when your first videos are online and a second when the order is complete and everything is online to view. There were two videotapes that did not contain any home video. They were all copyrighted recorded TV. By law we can not process any cpyrighted media such as Hollywood movies, television shows, and news broadcasts without a copyright release. We do update customers with all order issues throughout the order process in the Order Status section of your account. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Washington
1 review
0 helpful votes
Follow Mary Kay R.
Unfollow Mary Kay R.
Share Review
Report Review

Great Service
June 3, 2024

I have twice sent iMemories hundreds of photos for scanning. I received the digital downloads promptly and the originals back promptly as well. The quality of the scans is great and well worth the money.

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
Follow Miguel Z.
Unfollow Miguel Z.
Share Review
Report Review

We were unable to watch these videos … Awesome to Have these memories back.!

Date of experience: June 3, 2024
Maryland
1 review
0 helpful votes
Follow Rick K.
Unfollow Rick K.
Share Review
Report Review

Great service…mediocre app.
June 3, 2024
Updated review

The digital conversion of my nearly 2000 photographs was better than I expected. Love it. However, the app is nearly useless. I subscribed for a year of service thinking I would move my existing digital photos to their app, but it is horrible. No customization, and manipulation of photos is not easy at all. I will be discontinuing the service and moving all of my photos into something more user friendly. Darn shame.

Date of experience: June 3, 2024

Acceptable…
December 28, 2022
Previous review

Had several VHS cassettes converted to digital. It had been a long time since I had viewed any of the cassettes, but I don't remember there being any poor quality, bad tracking or blurry ones. Unfortunately, most of what I received back were all of the above. I don't know if tapes degrade over time, but either that or something occurred during the conversion that clearly affected the quality of the video.

Date of experience: November 28, 2022
California
1 review
0 helpful votes
Follow Denise R.
Unfollow Denise R.
Share Review
Report Review

Happy Customer
June 3, 2024

I sent in 27 VHS tapes from years ago. IMemories was able to digitalize all of them. Now all our wonderful memories are saved, safe, and being enjoyed by all my family. We did have to redo one section of one tape, but there was no charge and it was sent back corrected. Thank you.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
Follow Debra T.
Unfollow Debra T.
Share Review
Report Review

Ripoff
June 3, 2024

I was billed over $800 (found a coupon to bring it down to $400+) to convert old 8mm reels. There were 27 3 minute reels. I thought that the order I paid for would include a thumb drive or dvd of the videos. Instead, I was sent a link and now have to PAY for a subscription to keep seeing the online clips. I could have ordered multiple DVDS and thumb drives from Legacy Box for less than this link that I have to keep paying for!

Date of experience: June 3, 2024
Stacey S. iMemories Rep
over a year old

Hi Debra, Thank you for speaking with me today. I am glad we were able to get the DVDs and USB drives ordered for you! We want to ensure our customers have the best experience possible and are able to save their precious family memories! We appreciate you trusting us with yours!

California
1 review
0 helpful votes
Follow Claudia Y.
Unfollow Claudia Y.
Share Review
Report Review

I trust iMemories with my videos, they have been trustworthy and professional. They treat my videos with lots of care. And they have great prices.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
Follow Dennis E.
Unfollow Dennis E.
Share Review
Report Review

My Hi8 tapes and super8 film were transferred with the expected quality and in the time frame promised.

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
Follow Lawrence B.
Unfollow Lawrence B.
Share Review
Report Review

Easy as pie
June 3, 2024

I have had nothing but good experiences with Memories to date

Date of experience: June 3, 2024