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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,003
value
158
shipping
156
returns
82
quality
6,786
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Wisconsin
1 review
0 helpful votes
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Video tape was from the early 90's was able to share with family like I wanted after using this service.

Date of experience: June 3, 2024
New Mexico
1 review
0 helpful votes
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Great Service
June 3, 2024

My experience was excellent. I strongly recommend it to others.

Date of experience: June 3, 2024
Alabama
1 review
0 helpful votes
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Point of purchase very easy.
June 3, 2024

I was thinking blurred images would become sharp, crisp, and refined, after transfer to digital. This was not found to be correct. Consider revising advertisement to describe what IS NOT a result of digital transfer.

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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Good stuff
June 3, 2024

It was good I got what I was looking for. Thank you so much and have a nice day

Date of experience: June 3, 2024
New Jersey
1 review
0 helpful votes
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Great service
June 3, 2024

The service was great, glad I took advantage of the 50 percent off.

Date of experience: June 3, 2024
Maryland
1 review
0 helpful votes
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I expected to get a thumb drive in addition to my online photos. Photos were fine. Did I read something wrong?

Date of experience: June 3, 2024
Stacey S. — iMemories Rep
over a year old

Hi Carolyn, Thanks for your feedback. USB drives are sold after the digital conversion work is complete, as they are an optional way for customers to save their memories. We'd be happy to help you order the correct size drive for your photos!

Ohio
1 review
0 helpful votes
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It's so nice to have my pictures online.My adult children have enjoyed reminiscing about childhood memories.

Date of experience: June 3, 2024
West Virginia
1 review
0 helpful votes
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I have subscribed to the monthly cloud to continue being able to access my digital memories. Thank you!

Date of experience: June 3, 2024
Tennessee
1 review
0 helpful votes
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Memories
June 3, 2024

Excellent quality. VHS were over 40 years old and they salvaged most of them. Very pleased

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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Digital conversion
June 3, 2024

I had a 30 second video of a commercial I was in over 20 years ago given to me by the producers and they would not convert it. I sent in wedding video with poor lighting thinking it would be improved upon and nothing was done at all. Overall it was a huge waste of money.

Date of experience: June 3, 2024
Stacey S. — iMemories Rep
over a year old

Hi Rebecca, Thanks for your feeback. In order to process the commercial, by law we would need a signed copyright release form the producers of the commercial. When we do the digital conversion we can help with quality issues like tracking, jumpiness and some audio issues but we cannot add light where it did not exist originally. If the video was filmed in low light, the digital copy will be dark as well. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Illinois
2 reviews
0 helpful votes
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Wonderful Service
June 3, 2024

I sent in several VHS tapes and V8 tapes. Some were over 30 years old- including my wedding video. Everything was done quickly and returned exactly like I sent them. Very happy and will definitely use them again

Date of experience: June 3, 2024
Maryland
1 review
0 helpful votes
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Great Customer Service and Product
June 3, 2024
Updated review

I have had old family videos and photographs digitized by Imemories approximately three times over the past year, and it has been been a great experience. The customer service and product has been great. They also return all the old photos back to the customer. I mistakenly deleted one of my digitized photos and thankfully they were able to restore my photo. Imemories responds quickly to any issues/questions.

Date of experience: June 3, 2024

Great customer service
December 3, 2023
Previous review

I reached out to customer service regarding a video that I mistakenly deleted. Although it was on the weekend, they responded to my email right away and restored my video for which I am truly thankful.

Date of experience: December 3, 2023
California
1 review
0 helpful votes
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It was an easy process and iMemories did a great job converting my videos digital and now I can view them any time I want.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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The process to send in was really easy. I was waiting for a couple of VHS tapes to be digitized (that I prepaid for) but they apparently don't do that for anything from tv (which was in the fine print that I missed). My husband and I were contestants on a couple of game shows many years ago that we recorded and I was hoping to watch them again. I wish they would refund for those two. That's why I docked a star

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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From start to finish, the service from iMemories was seamless.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Memories
June 3, 2024

Love the past memories. Will be forwarding 20 more tapes to be converted to digital use soon.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Success!
June 3, 2024

I-memories delivered exactly as promised. Service was speedy and the result was very satisfactory!

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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Careful what you purchase!
June 3, 2024

I got my videos and they were good quality. However, here is my honest review of this company.

I would have rated 5 stars for the shopping experience, however, they make you think that you need to purchase their "safe ship" kit for $15 (it's literally in Step 1 of their guide). The "kit" is just a box with a little bubble wrap and a few large ziplock bags. What a RIP OFF! Only after I paid for everything was it clear to me that I could have just sent them in on my own. Don't be fooled by their 50% off deals. They always have this deal so never pay original price.

I rated 3 stars for satisfaction of products and services because you now expect me to pay a monthly fee to view the videos that I paid to be converted. You only have 30 days to view or download them. After this they will charge you a monthly subscription to view them.

If you get your media converted, be sure to download before 30 days trial has expired.

Date of experience: June 3, 2024
Stacey S. — iMemories Rep
over a year old

Hi Deanna, Thank you for your feedback. The SafeShip Kit is an optional box customers can purchase to ship their media into iMemories. We do also offer the option to ship in your own box on our website. We do recommend the SafeShip Kit, because it is a big, study, easily identifiable box branded with our logo which does stand out better in a truck full of standard brown boxes! Once the digital conversion work is complete, all customers have four options to save their memories. We do not automatically subscribe customers to a subscription, since each customers has different needs. They can purchase customized DVDs, USB flash drives, download and save to their computer and devices (no charge) or keep the online access with the iMemories Cloud Subscription for $7.99/mo or $49.99/year. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Virginia
1 review
0 helpful votes
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Loved the added goodies labels etc, Just more deals, Legacy has 7 cent negatives and coupons lol Screen grabs might be good too.

Date of experience: June 3, 2024
Tennessee
2 reviews
0 helpful votes
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If I only knew
June 3, 2024

I was so excited when I received my photos and videos via on my phone then 30 days later highly disappointed that I have to pay $50 a year to continue watching them after paying $550
Had I of known that I would have bought the dvd version instead

Date of experience: June 3, 2024