On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Terrific. My family enjoyed the videos and we will definitely do it again
My pictures were converted to digital flawlessly, and I received a box of my original pics promptly after the conversion. Easy process.
IMemories made my transfer to digital easy and stress free!
I'm sad that I was not told that at the end of the expensive conversion that they would disappear without needing to pay either a monthly or yearly charge.
The shipping box was sent promptly, costs were explained, the 50% discount made this affordable, and I am happy with the final result as well as quick receipt of my original tapes.
Thank you!
Helped preserve a lot of old VHS memories. Was worried about turnaround time but that was not an issue.
I called the customer service line multiple times and each time they were great!
The videos don't play well. Not sure if it's my iPad issue or what. I need to try watching them on another device.
So far it was a waste of money.
I sent my VHS tapes for digital conversion and they sent me the quote within a couple business days. Once I sent in payment, they started the process and sent me the videos via an iMemories account. They returned my VHS tapes quickly and the shipping was well done. They also provided great supplies to send my tapes so they would be protected during shipping to their facility. The movies are present on their app, Apple TV app, and computer PC. I would recommend this for my friends and family.
Imemories handled my previous memories with care. Fast service and prompt with any questions I had.
Very happy with the experience. I was a bit nervous about giving up original copies even for a short time. I would have never watched these videos had I not done this. I will use again.
Everything went EXACTLY as materials stated. I love that I've secured my 1990's videos in a usable format.
Our family movies were over 65 years old and I thought they were lost forever. I took a chance and sent them in and I am absolutely thrilled with the outcome! Thank you memories!
It was wonderful to be able to view our converted videos online and download them for future viewing. We did notice that some of the sound quality was not the best after we thought that iMemories said they would enhance the quality of the conversion.
Unfortunately there are many doubles that I was charged for. Other than that I am thrilled with the results!
The process is finetuned. It works like well-oiled machine. You call them, they send you a FedEx Lable, you ship your memories in whatever format (see their list of what they can digitize), they evaluate it, they send to you the cost in an email, you pay it online or on the phone, they go to work and few weeks later you get the final product to enjoy with your family and friends
The conversion to digital made it possible to share with my extended family of my Dad's 7 siblings. It was such an amazing gift!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marjorie, Thanks for your feedback. We certainly want to ensure our customers are able to enjoy their memories! If you continue to have issues after you view your videos on a different device, please let us know.