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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,003
value
158
shipping
156
returns
82
quality
6,788
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Virginia
1 review
0 helpful votes
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Grateful for iMemories
June 4, 2024

Seeing our old memories brought us joy, laughter and tears!

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Found a box of 8mm movies that my grandparents took in the 1950's.
No clue what was on them and WOW, great to see my dad who is now 90 (at 20 years young), my grandparents, etc etc.
Glad to have made the small investment with a large return of new memories.

Date of experience: June 3, 2024
California
2 reviews
0 helpful votes
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Wally
June 4, 2024

Thanks for your service. I really don't like fillings out review form

Date of experience: June 3, 2024
Stacey S. iMemories Rep
over a year old

Hi Wally, Thank you for taking the time to comment! We definitely appreciate it!

Arizona
1 review
0 helpful votes
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Vintage Camcorder videoa
June 4, 2024

It's good to know that iMemories are a local here where we reside. Quick turnaround on your order and good resolution on the video feed.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Excellent service. Videos are priceless and they did an amazing job of preserving my memories! Thank you so much!

Date of experience: June 3, 2024
Oklahoma
1 review
0 helpful votes
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Quick and easy.
June 4, 2024

I had some health issued and my coupon expired before I could send the material in. I called and they were easy to work with and gave me the discount without a problem.

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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So happy
June 4, 2024

I have been hesitant in mailing all of our memories on tape to any place. I feared they would get lost. A box was provided for the mailing. My fears were put to rest when I was notified that they had received them. The process was completed within 30 days. I received an email to inform me that some movies had been uploaded for viewing. I was very satisfied with the end result.once they were completed, the cassettes were returned. It has been enjoyable to watch them anytime. Thank you.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Film was unknown
June 4, 2024

Since I had no way to know what was on the film, it was people I didn't know.

Date of experience: June 3, 2024
Colorado
1 review
0 helpful votes
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Great Product
June 4, 2024

Great product but too much longer than advertised. I would still use them again.

Date of experience: June 3, 2024
Louisiana
1 review
0 helpful votes
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Amazing
June 4, 2024

The whole process was AMAZING! The pictures and videos are so much clearer than they were when I sent it in! Very user friendly app and website! And it was done sooo quick!

Date of experience: June 3, 2024
Wisconsin
1 review
0 helpful votes
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Flexibility during hard time
June 4, 2024

At the time when I sent my videos in to be digitized, we were given one month to freely download. During that time my Mom passed away. I contacted iMemories to see if I could get brief extension to my time, which they so graciously allowed. Thank you!

Date of experience: June 3, 2024
Kansas
1 review
0 helpful votes
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Great job
June 4, 2024

It was great. I am very pleased with their work and I have already recommended them to 3 people.
I plan on sending in some more of my VHS tapes to have the digitized.
Thank you so much

Date of experience: June 3, 2024
Maine
1 review
0 helpful votes
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Family connections rebuilt.
June 4, 2024

After my Dad committed suicide, my family had not been able to communicate like we used too for 12 years.

Although my family couldn't find themselves to save our history, in photographs, I grabbed the old movies, recordings and many slides that Dad left behind.

This iMemorie's idea brought our family closer than ever, as we also forgave Dad. Nothing, nothing else could have saved our family. Thank God for your services!

All iMemories' staff should accept our heartfelt gratitude to excellent C/S and a wonderful process to make our memories come true.

Grateful in Maine,
Charlie Bunting

Date of experience: June 3, 2024
Minnesota
1 review
0 helpful votes
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Fun to have them digitized!
June 4, 2024

I thoroughly enjoyed looking at videos of days, gone by that were digitized by memories – thanks a lot. The only thing I wish I could change is some of the videos were dark, but that was probably because the masters that I've passed along were dark as well.
It's been fun to share with my kids and grandkids too!

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Old movies
June 4, 2024

It was a wonderful experience and things were done in a timely manner. Good job to all.

Date of experience: June 3, 2024
Wisconsin
2 reviews
0 helpful votes
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Expectations
June 4, 2024

I was expecting end to end tapes digitized- I received clips- when I play the tapes back they state were "blank" I get them to play- I sent in 34 tapes that play fine on a vcr but they claim were blank or alt was missing- I paid to digitize them to save them and I'm really disappointed in what I received- little to no communication from the company- I had a lot of faith and wanted to support a military owned company- just disappointed- the app work's poorly as well constantly freezes in the middle of viewing what I did get!

Date of experience: June 3, 2024
Stacey S. iMemories Rep
over a year old

Hi Michelle, Thanks for your feedback. When we do the digital conversion our team does separate the videos into scenes. They use location changes, time stamps and camera stops/starts to create these scenes. We understand you preferred to have your videos without the scenes, so we did have those removed for your in March. We want to make sure our customers have their memories saved the way they want! There was only one tape out of the 38 we received that was blank. The other 37 were processed and are online to view. I have emailed you and left you a voicemail. Please do not hesitate to reach out to me directly with any concerns you have. We appreciate our customers and want to ensure you have the best experience possible.

Florida
1 review
0 helpful votes
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Fantastic everything
June 4, 2024

The length of time it took and the quality of videos all were all outstanding!

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Cherished memories come to life
June 4, 2024

The whole process was seamless and so easy. My entire family is thrilled to see the old family movies again.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Happy customer!
June 4, 2024

It was an easy and convenient process! I was happy to share with all my family so many pictures and videos that we had not seen in years.

Date of experience: June 3, 2024
Ohio
1 review
0 helpful votes
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Pleased both times
June 4, 2024

I have sent in 8mm in the past, and was pleased with the outcome. Recently, I sent all of our VHS tapes and DVDs in and was pleased once again.

Date of experience: June 3, 2024