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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,999
value
158
shipping
156
returns
82
quality
6,775
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Kentucky
2 reviews
0 helpful votes
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Great Service
June 4, 2024

I sent several old tapes to be digitized. The quality of the digital format is excellent. I received all of my older tapes back, well packaged. I am very happy with the service and my purchase.

Date of experience: June 4, 2024
Maryland
1 review
0 helpful votes
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Such an easy process! Now I have all our VHS videos on disks and online so we can all watch and enjoy for years to come. Thank You iMemories!

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Price
June 4, 2024

I would have been charged twice as much if I hadn't called and ask for a discount.

Date of experience: June 4, 2024
Stacey S. — iMemories Rep
over a year old

Hi Victoria, Thanks for your feedback. We're glad to hear our Customer Service Representatives were able to assist you with the promotional discount code.

Florida
1 review
0 helpful votes
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Good decision
June 4, 2024

After 35 years in a box, and no way to view them, we sent our cassette tapes and 8mm movies to iMemories, and are very happy with the results. Thank you!

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Not happy
June 4, 2024

I sent quite a few tapes in to be converted. I was told that they would review and only publish the ones that look like family memories only got two tapes that were converted that were definitely family members. The other one looked like some Star Wars video or something which was totally useless to me I paid over $200 for very little Would definitely not use again

Date of experience: June 4, 2024
Stacey S. — iMemories Rep
over a year old

Hi Meridon, Thank you for taking the tme to leave a comment. When we do the digital conversion we do remove any copyrighted material and upload just the home video to your account. The Star Wars video that was uploaded was a stop motion home made film that was recorded on the Super8 film reel you sent in. Although this memory may not be seem important, it is glimpse into the past of someone in your family. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Georgia
1 review
0 helpful votes
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Great quality
June 4, 2024

I submitted six VHS tapes and received them in a timely manner with great quality. This was an easy process and I will be using it again.

Date of experience: June 4, 2024
Arkansas
1 review
0 helpful votes
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We have enjoyed watching all of our home videos and will for years to come

Date of experience: June 4, 2024
Louisiana
2 reviews
0 helpful votes
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Great product
June 4, 2024

Very easy to order and view videos. It is great seeing all our old home videos in an easy to view format.

Date of experience: June 4, 2024
District of Columbia
1 review
0 helpful votes
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Blast from the Past
June 4, 2024

I had old home movies from the 1940s of my mother that I had never seen. They were tucked away in a box for more than 30 years. It was fun to see them and be able to share them with friends and family.

It took awhile to figure out how to download them, but I finally was able to.

Date of experience: June 4, 2024
Georgia
1 review
0 helpful votes
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Great service!
June 4, 2024

Order was just as described. Timely shipments and turn around time. There is no app for Macbooks, but there is one for iPhone and iPads. Therefore you can download to those devices and share to your MacBook to edit there if your an IOS user. Never thought I would be able to have my videos from years ago in my Photos on MacBook!

Date of experience: June 4, 2024
New Jersey
1 review
0 helpful votes
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Great memories
June 4, 2024

This is a great way to save memories. However, once my trial ended I tried to have my videos and pics put on a CD(s) but I am unable to do so without purchasing a monthly/yearly subscription first. I don't appreciate having my memories held captive to never ending subscriptions when all I really wanted was to security them on a CD or USB. Would appreciate a solution

Date of experience: June 4, 2024
Stacey S. — iMemories Rep
over a year old

Hi Charles, Thanks for your comment. You can absolutley save your memories on DVD(s)/USB Drive(s). The iMemories cloud storage subscription is completely optional. I have emailed you the instructions on how to order both. If you have any questions or need help, please do not hesitate to reach out to us at 1 (800) 845-7986. We'd be happy to assist you!

New York
1 review
0 helpful votes
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It was not a long wait and the tapes were mailed back quickly after I had the digital on the app. I didn't realize I had to pay a fee to continue to keep the video though. I thought it was the original cost and then video was mine. Otherwise it was a very easy process.

Date of experience: June 4, 2024
Pennsylvania
1 review
0 helpful votes
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Great!
June 4, 2024

Movies came out fabulous. Converting more soon! Easy process and fairly quick.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Not sure if the poor quality of the recording was due to the copy made or by the originals iMemories had to work with.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Iconic!
June 4, 2024

The shipping was quick, the price was great, and I'm glad that I was able to have my tapes digitized!

Date of experience: June 4, 2024
Virginia
1 review
0 helpful votes
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I was expecting some sort of arrangement of photos and not so many duplicates. Some of the picture quality is horrible and then to find out I can't sort, delete, arrange on an IPad I need a computer. That makes the whole point of this mute. Not a happy camper.

Date of experience: June 4, 2024
Ohio
1 review
0 helpful votes
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Great service. Fast processing of your videos. Everything went smoothly sending in all my videos to have converted. Received all my originals back with no issues. Would definitely recommend their services to anyone.

Date of experience: June 4, 2024
North Carolina
2 reviews
0 helpful votes
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VHS tapes two digital was really dark not very viewable a little disappointed. The only part I was able to see is when a light was turned on and there was the only visible part of the video. I do not know what to do or how to fix this if I can get this burn back burned again to a DVD or a digital

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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June 4, 2024

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Date of experience: June 4, 2024
Ohio
1 review
0 helpful votes
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Very Happy
June 4, 2024

I had quite a few tapes done and the order was ready much sooner than anticipated.

Date of experience: June 4, 2024