On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great quality, fast turn around, and easy to understand directions.
Great service and timing was quick. Happy with this company
I sent for the box. Went through my slides and packaged them up. Sent them to IMemories in their box. Received notice my slides were on line. Viewed them downloaded them on a flash drive. It was very easy. Will do more slides soon.
Easy way to do to follow the directions I suggested my family to do the same thing for their children s memories
Very easy to deal with and love all the promotions... Great customer service..
Fast delivery and good care of my VHS tapes. Now I can see my video memories on my computer and share them with my family
Packaging and timeliness were very satisfactory…as were the quality of the digital prints.
Thanks recived and able to share memories with classmates. This has been sitting for over 20 years and never thought to have it digitized until the kids brought it to me to watch
All questions answered. Final product exactly as described. Very helpful associates.
I was very pleased with the promptness of iMemories service. Everything was done as promised.
The service was fine except for the overall quality of the digital recordings from the super 8 film. We would have liked to see improvements made, such as brightness.
Love using I memories they do a great job!never once was I worried about loosing my video tapes they let me know when they were received and when they were shipped back to me!
I am so glad I decided to use iMemories, going back and watching some of these videos are so great. So many great memories that we created and, to be honest we've forgotten some of them, until we watched the videos. Thank you iMemories for allowing my family and I to relive those moments.
I sent several old tapes to be digitized. The quality of the digital format is excellent. I received all of my older tapes back, well packaged. I am very happy with the service and my purchase.
Such an easy process! Now I have all our VHS videos on disks and online so we can all watch and enjoy for years to come. Thank You iMemories!
I would have been charged twice as much if I hadn't called and ask for a discount.
Hi Victoria, Thanks for your feedback. We're glad to hear our Customer Service Representatives were able to assist you with the promotional discount code.
After 35 years in a box, and no way to view them, we sent our cassette tapes and 8mm movies to iMemories, and are very happy with the results. Thank you!
I sent quite a few tapes in to be converted. I was told that they would review and only publish the ones that look like family memories only got two tapes that were converted that were definitely family members. The other one looked like some Star Wars video or something which was totally useless to me I paid over $200 for very little Would definitely not use again
Hi Meridon, Thank you for taking the tme to leave a comment. When we do the digital conversion we do remove any copyrighted material and upload just the home video to your account. The Star Wars video that was uploaded was a stop motion home made film that was recorded on the Super8 film reel you sent in. Although this memory may not be seem important, it is glimpse into the past of someone in your family. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
I submitted six VHS tapes and received them in a timely manner with great quality. This was an easy process and I will be using it again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lori, We certainly appreciate you taking the time to leave a review, but please know it is completely optional. We want our customers to have a positive experience with iMemories. We hope you will consider giving iMemories another opportunity to restore your faith in our service.