Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Satisfied to my expectations
It was beyond my expectations.
Excellent service. Prompt, responsive and efficient!
I can still remember the sound of the projector and the smell of hot film, watching home movies in our basement - movies I haven't seen for about 50 years. IMemories let me re-live that experience (absent the sound and the smell) by digitizing film from as far back as 1945. Sent them 70+ reels, and only one was unsalvageable due to mold. Very satisfied with this service.
Customer service was very helpful. The turn around time was fast and they look good for the age and how they were treated.
Great service for converting memories to digital. It was so easy and convenient. We found the quality to be very good and love the accessibility of the videos online.
I thought the process was satisfactory and I will do more tapes soon. The costs are a little high and that slows down my ability to purchase more.
Shipped as promised
Posted videos as promised
Returned tapes as promised
I have my next order boxed and ready to ship
Exceptional job, highly recommend!
Seems pretty expensive but I needed it done. I wish a dvd was just included as a back up.
All my photos and films were carefully labeled and protected and returned to me. I am using the iMemories online sight to store my photos and films. It's a little unfriendly when moving and deleting as it can be slow at times and I have made folders, but I haven't been able to make sub folders Everything is clear and fun going through. I like the service very much and plan to send more in soon.
I had over 3,000 photos saved in boxes that I finally got around to digitizing. I read the reviews from competitors and ultimately decided on iMemories. The process was just as I expected. Yes, it is expensive but understandably as it is a lot of work. I organized me photos by year groups, put in bags and labeled. There were A LOT of photos and iMemories digitized all the photos with no issue and they came back in the same way I sent them. I read people complaining about having to pay to see their photos, videos or slides? It was clearly explained and you are reminded by several emails when your 30 days subscription is expiring and you are offered an option to pay to have online access. I choose to download my photos on several hard drives and did not need this service.
I am overall pleased with the experience! What an accomplishment to have behind me!
The service was great once they finally realized that they had not processed my order. They said that they sent me an email asking for approval, but I didn't get it or see it... two years went by... that's too long. They should have tried harder to reach me and get my order done.
I didnt realize I could send my VHS tapes in without paying for one of your boxes. I could just send them to you in any box, but that wasnt immediately clear. Getting the videos and downloading them was great. There was one video they couldn't convert... I assume so anyway... It was sent back to me without it being converted or an explanation. Otherwise the service did its job. It just cost quite a bit more than I wanted to spend, so make sure you review all those details before you commit with this company.
Cannot believe I found the videos I've found and more importantly I can't believe I am able to watch them on my TV so easily
I have been overall pleased with my experience using iMemories. It was easy to package and send my media to be converted, and the website with my digital files is relatively easy to navigate. I felt that the prices were a little higher than I anticipated, but I did want all my family memories converted to digital, so it was worth it.
Satisfied with digitizing Beta tapes but it appears not downloadable. Pleas advise.
My only wish would be that I could arrange them in chronological order (by date) so that they stay that way permanently.Everytime I go to the site, they revert back to the way iMemories uploaded them.
Hi Terry, Thanks for the comment! I reviewed your account and I see that you were able to get your albums arranged!
This service was amazing and the quality was impressive. I highly recommend this service.
I love viewing all my memories. I have always wondered what was on my Dad's film reels. Thank you for bringing them to life for me. Debra
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Richard, Thank you for taking the time to comment! You can absolutley download and save your memories to your own computers and devices! We'd be happy to walk you through the process. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.