On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
So happy to have this memory - however I have approximately 60 more reels to be done & I cannot afford to do them.
It was worth the money to send my videos and be able to see all, thank you for everything. The process was simple and getting my videos back was so easy.
They did as promised. Wish they were a little faster, but otherwise would definitely recommend them!
It was a great experience. I love having our videos converted to digital and getting the chance to watch them again :)
This was easy and high quality! It was easy and we can share it with our family.
Fun to see all the film's digitized. They worked with you to completely understand the process.
Very easy, but I didn't know about the fee to watch them digitally. It's probably my fault but it was a shock that I had to pay that.
Hi LuAnn, Thanks for your feedback. The iMemories cloud storage subscription is optional. It is one of the four ways customers have to save their memories. You can also purchase customized DVDs, USB flash drives or download and save to your computer and devices at no charge. We want to make sure each customer is able to save their memories in the way that suites them best. If one of the other options would work better for you, please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
I am very happy with my digitized videos. I have a lot of difficulty downloading to my Mac and I found it is easier using Chrome than using Safari.
Tapes that were recorded by my Coaches/Teammates, were considered copy written!
Amazing, so wonderful to have those memories back. Thank you so much
My son gave me Imemories as a gift. It was confusing communication between Imemories and him and me and Imemories. It was more difficult than I imaged and would not recommend to others without preparing them for a long process and then the possibility of losing all in the end within a short time frame.
Hi Dorothea, Thank you for your feedback. We apologize for any confusion with the process. Please know Customer Service is available to assist you every step of the way Monday-Friday via phone, email or social media. We appreciate our customers and want to ensure that they do have the best experience possible and are able to save your special family memories!
I am so happy I sent my videos to imemories! Now I can easily watch and share my videos. I have been wanting to do this for years finally bit the bullet and order the I memories box filled it with all my things sent it to them very soon started getting videos online that I started sharing with my daughters and my friends so glad I did it well worth the money! I was so happy with the results that I got my dad to send in his media which was from the 40s and they're doing a great job of converting it right now! Just do it! You won't regret it! What are those videos worth sitting in a drawer. Nothing. Its not cheap but worth every penny!
I memories is simply the BEST. The process was easy and commmunication superb!
Would highly recommend their services!
Great to see my dad who died in the war when I was a baby. Brought him back to life for me. Thank you
Great job done. So happy that I finally got this done. I believe they were a good choice.
My adult children and I spent hours enjoying the memories of there childhood.
Pricey even with discount and return shipping was also a lot even (didn't even want it sent back)
Super easy process and everything was completed gast and all media was returned. Small quality con ern on one of the transfers and customer service was awesome, having me return the video so they can see what they can do to improve it. I am so happy I finally did this and now my memories are saved in the cloud and shareable...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Norma, Thank you for the wonderful review! We appreciate you trusting us with such a precious memory!