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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,983
value
158
shipping
156
returns
82
quality
6,698
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7,376 reviews

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New York
1 review
0 helpful votes
Follow Lisa H.
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Wonderful service and results
June 6, 2024

I have used iMemories for digital conversions of videos, slides and photos. I couldn't be more pleased with the results!

Date of experience: June 5, 2024
New York
1 review
0 helpful votes
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Seeing the movie that was me when I was maybe a week old that I did not know existed was priceless.
I watch it every day. The quality is amazing. The film is about 67 years old.

Date of experience: June 5, 2024
Illinois
1 review
0 helpful votes
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I have taken tons of videos of my kids when they were little. I found one when my youngest was born and my oldest was 6. I put the video tape into my old VCR and I heard a funny noise. I took the tape out and some of the tape came out. I was in a panic. I am very obsessive over my pictures and videos. I order an iMemories kit and it came quickly. The process was easy. When I received word that my videos were uploaded, I was so thrilled. They saved my video. I couldn't be happier with iMemories.

Date of experience: June 5, 2024
Texas
1 review
0 helpful votes
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Unaware of your retrictions
June 6, 2024

Some of the tapes I sent were of single productions and were not of copyright restrictions, yer you deem it necessary to refuse to difgitize my tapes because they were recorded in a more professional manner. These include 10 of the 33 tapes I sent. I wish I knew of these restriction and would have taken another road in getting what I needed. As it turns out the other road would have saved me money.

Date of experience: June 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Richard, Thanks for your feedback. IMemories did do the conversion of all of your tapes. There were however several that did not contain any home video. They were all copyrighted recorded TV shows. By law, iMemories is not able to digitize copyrighted media such as Hollywood movies, television shows, and news broadcasts without a copyright release. We do appreciate our customers, and as a courtesy you were issued a refund for the copyrighted material.

Arizona
2 reviews
0 helpful votes
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We had some very old VHS tapes and iMemories was even able to salvage most of them, and the audio is quite good especially considering the age of the tapes! It's so nice to have all the family photos also on this USB (and on-line). Great job there also.
The only thing that I thought was a little "not so great" was that photos were taken out of their original photo books by iMemories staff yet not put back into the photo books, just left loose. Also, I sent photos in some kind of order, and when they were copied iMemories has them in a more ad hoc, mixed up display of pictures with no order at all. But, overall, it's very, very good and I'm so glad that we preserved these family photos/videos! Thank you, iMemories.

Date of experience: June 5, 2024
Illinois
1 review
0 helpful votes
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Easy and simple to do
June 6, 2024

I am so impressed by how clear my videos and DVDs came out. I had everything digitally transferred to the cloud and the price was less than I had originally anticipated. I have a friend who now wants me to send in her memories for her. Thank you, iMemories.

Date of experience: June 5, 2024
Tennessee
1 review
0 helpful votes
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My memories are digitized!
June 6, 2024

The quality is only as good as the technology at the time and the skill, or lack thereof, of the photographer.

Date of experience: June 5, 2024
North Carolina
2 reviews
0 helpful votes
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Very responsive
June 6, 2024

I submitted quite a few 38MM videos and a few VHS to have digitized. They were quick to answer any questions via email or phone. All of the digital videos came back pretty quickly considering we are on separate coastlines! I would definitely use them again.

Date of experience: June 5, 2024
North Dakota
1 review
0 helpful votes
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Easy ordering
June 5, 2024

It is easy to order the boxes and understand the process to send your memories for digitizing.

Date of experience: June 5, 2024
Missouri
1 review
0 helpful votes
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Pleased with service.
June 5, 2024

I was skeptical about the service at first, but I stepped out on faith & gave it a try anyway. Now I'd recommend the service to anyone.

Date of experience: June 5, 2024
Massachusetts
1 review
0 helpful votes
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I spent about 18mths sending in my various pictures and old films which iMemories diligently converted them to digital! It is a bit pricey, but it is worth it.

Date of experience: June 5, 2024
Massachusetts
1 review
0 helpful votes
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Good Service
June 5, 2024

Turn around time was decent. The videos bring back so many memories.

Date of experience: June 5, 2024
North Carolina
1 review
0 helpful votes
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Good company
June 5, 2024

Talking to reps was a positive experience - they were professional, polite, knowledgeable.

Date of experience: June 5, 2024
Florida
1 review
0 helpful votes
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Love the results!
June 5, 2024

Love my videos. Thank you. I wish I had realized there would be a charge yearly to be able to continue to see the videos.

Date of experience: June 5, 2024
Florida
1 review
0 helpful votes
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Great Experience
June 5, 2024

Quick, reasonably priced, kept informed during the entire process, very happy with the service and the final package.

Date of experience: June 5, 2024
Texas
2 reviews
0 helpful votes
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Disappointed
June 5, 2024

I was not aware that I had only ordered my VHS tapes to be in digital format that required a monthly/yearly subscription in order to access them. Now the only way I have access to them is to pay a fee. (I obviously missed reading that information). I was under the impression I ordered, with a 50% discount, for them to be on a thumb drive. I obviously did not submit the right selection.

Date of experience: June 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Lisa, Thanks for your feedback. The iMemories cloud storage subscription is one of the four optional ways customers have to save their memories once the digital conversion is complete. You can certainly purchase a USB drive/DVD(s) as well as download and save to your own computer or drive which is no charge. We would be happy to go over the options with you! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

California
1 review
0 helpful votes
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A
June 5, 2024

It was a wonderful experience. IMemories was professional and timely

Date of experience: June 5, 2024
Maryland
1 review
0 helpful votes
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I had about 100 hours of camcorder footage that had been sitting around the house in a small box. After finding these memories and looking for ways to watch them back, I stumbled upon your company online and decided to pull the trigger on getting them digitized. The whole process took less than a month from when I sent the package out. I am very happy with the video quality. The only downside was the hours long wait time to get the downloads approved before I was able to download them. That is a minor inconvenience to me. Outside of that, it was like uncovering buried treasure to see these preserved memories.

Date of experience: June 5, 2024
Minnesota
1 review
0 helpful votes
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Experience
June 5, 2024

It was a little bit of a confusing process but was happy in the end.

Date of experience: June 5, 2024
Texas
1 review
0 helpful votes
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Exactly what was promised
June 5, 2024

Smooth process, on time and great quality. I would highly recommend iMemories for your digitilization needs.

Date of experience: June 5, 2024