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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

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7,376 reviews

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Minnesota
1 review
0 helpful votes
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Expensive
June 10, 2024

I was quoted a price that was much more than other services for some of my media. I had to pay to have things sent back. I ended up paying a crazy amount of money and only ended up having one video tape digitized. I have sent other media to other companies and the quality has been just as good for a much better price.

Date of experience: June 9, 2024
Stacey S. — iMemories Rep
over a year old

Hi David, Thank you for your comment and for speaking with me today. We apologize for the inconvenience with the promotional code. We have refunded you for the 50% off promotion. We appreciate you taking the time to let us resolve this matter for you and hope to work with you again in the future!

Illinois
1 review
0 helpful votes
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Life
June 10, 2024

Life in the fast lane! And the day has been a good one.I hope who reads this is happy

Date of experience: June 9, 2024
North Carolina
1 review
0 helpful votes
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Great service
June 9, 2024

Great service! Loved watching our home videos. It was a seamless experience

Date of experience: June 9, 2024
Washington
1 review
0 helpful votes
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Everything went smoothly and it was easy to share. Unfortunately I need 50 characters for my review so hope this is it.

Date of experience: June 9, 2024
Pennsylvania
1 review
1 helpful vote
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Great work
June 9, 2024

Very happy with the transfer of my films, but feel the monthly subscription is kind of a racket. I've downloaded all the digital films. For the cost, I felt we should have had free access for more than one month. Thanks

Date of experience: June 9, 2024
New Jersey
2 reviews
0 helpful votes
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IMemories
June 9, 2024

It was quick and easy. Service was exactly as explained on the website. Will use them again.

Date of experience: June 9, 2024
New Jersey
1 review
0 helpful votes
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I submitted old Super8 and Video8 films. The results for the Super8 were great! However: logging in was a bit weird, as the page freezes on me when logging in, but the direct link to my album worked. The Video8 turned out to be "empty" - guess they did not survive where they were stored. However, I received no message about that and had to get back and forth with customer service a few times to resolve this. I would suggest to make such results more clear, maybe link albums to order confirmation? Or have status infos per line item ordered? I also find the follow-up a bit confusing (i.e., send a second batch now that I learned that the quality of conversion is great, and I actually get all my media back in a way that shows iMemories cares about them). Do I need to order a new box? Can I just send in with whatever box I like?... Coul be more clear, and would make it easier for me to decide to spend more money. Oh right - it's not a cheap service. I believe it's worth it, given the results, but it's not cheap at all! Overall, I am happy and will send more media to convert, but would appreciate a better user experience for their web site.

Date of experience: June 9, 2024
Indiana
1 review
0 helpful votes
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Good
June 9, 2024

Everything turned out great. Wish the prices were slightly less.

Date of experience: June 9, 2024
New Jersey
1 review
0 helpful votes
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Hit or Miss for me
June 9, 2024

Many of the video clips I got back from digital tapes I sent in had blocky distortion in them. I complained and iMemories shipped all the tapes back to them at their expense to try converting them again. The results unfortunately largely stayed the same.
I don't know if the issue is with their process or if some of my tapes were damaged in some way.
Either way, customer service was great even if some of the results were not.
The videos they converted were certainly good enough to occasionally take a trip down memory lane.

Date of experience: June 9, 2024
Montana
2 reviews
0 helpful votes
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Been wanting to do something with VHS tapes don't have a vcr anymore.how could I save those memories. IMemories came to rescue 👍

Date of experience: June 9, 2024
Indiana
1 review
0 helpful votes
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Made My Father's Day
June 9, 2024

The video of my grandfather hasn't been seen by my father in more than 20 years at this point. Being able to watch that has made his day.

Date of experience: June 9, 2024
New York
1 review
0 helpful votes
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So easy!
June 9, 2024

So easy and simple! Everything was smooth and very professional. Highly recommend.

Date of experience: June 9, 2024
New Jersey
1 review
0 helpful votes
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High Quality, Simple Service
June 9, 2024

IMemories makes it easy to ship large amounts of videos. I appreciate the return service. The videos published to the cloud are well organized and good quality. I'm a repeat customer.

Date of experience: June 9, 2024
Missouri
1 review
0 helpful votes
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Turnaround time is good and customer service will help you with any questions regarding downloading. The quality recordings are not always great, but that could be due to the original tapes submitted to them. I would suggest investing in my memories

Date of experience: June 9, 2024
Missouri
1 review
0 helpful votes
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IMemories Saves Time
June 9, 2024

I sent off various tapes, slides, and photographs. Everything was converted and accessible to download. It was worth the money to restore precious memories.

Date of experience: June 9, 2024
Minnesota
1 review
0 helpful votes
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Seamless
June 9, 2024

I am recommending this to our friends! Sent off all our tapes - super8, old vcr tapes, video tapes, cd tapes- all quickly sent in labeled format online (my daughters having access) - beyond wonderful- my husband and I see it as a gift to them… their childhood and youth- and a gift to us! (All original tapes sent back packages nicely)
Am working on sending all our hard copy photos next.
Blessings!

Date of experience: June 9, 2024
New York
1 review
0 helpful votes
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Memories
June 9, 2024

My kids were so surprised when I sent them the videos. Tears were flowing.

Date of experience: June 9, 2024
Oklahoma
2 reviews
0 helpful votes
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Reasonable and great
June 9, 2024

They kept me informed of the job I submitted to them. Reasonable prices, record time. Will use them again!

Date of experience: June 9, 2024
Florida
1 review
0 helpful votes
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All perfect.
June 9, 2024

It was beautiful to watch with the family. All very touched and excited. Perfectly done.

Date of experience: June 9, 2024
Florida
1 review
0 helpful votes
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Saving memories!
June 9, 2024

My Mom had vhs tapes the go back to the 1970s. I was nervous about mailing them to iMemories! If they were lost or damaged, they couldn't be replaced. There was no need to worry. They digitized my tapes and sent back the originals in a short time. They did great!

Date of experience: June 9, 2024