Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
Follow Debbie X.
Unfollow Debbie X.
Share Review
Report Review

Old videos and pictures digitized
June 10, 2024

So relieved that all my children's baby videos and ancestry photos have been digitized so that I don't have to worry about loss or destruction.

Date of experience: June 10, 2024
Florida
1 review
0 helpful votes
Follow Paula Z.
Unfollow Paula Z.
Share Review
Report Review

I was amazed by how easy and fast the process was. I just sent them my tapes, digitized them, and uploaded them to a secure online account. I could review, edit, and share them with my family and friends. IMemories did a great job of preserving my precious memories and enhancing their quality. I high recommend their service to anyone who wants to save their old videos.

Date of experience: June 10, 2024
California
1 review
0 helpful votes
Follow Allen H.
Unfollow Allen H.
Share Review
Report Review

2nd Time around
June 10, 2024

Great service and results met expectations. I have had movie reels, vhs, super 8 all scanned along with 2000 slides and negatives. All turned out great.

Date of experience: June 10, 2024
Virginia
1 review
0 helpful votes
Follow George A.
Unfollow George A.
Share Review
Report Review

Long, long ago.
June 10, 2024

Very easy to use your service. Time in process very reasonable. Quality of produce, excellent.

Date of experience: June 10, 2024
Alaska
1 review
0 helpful votes
Follow Susan W.
Unfollow Susan W.
Share Review
Report Review

Happy with the service but the website is a bit wonky
June 10, 2024
Updated review

The conversion of our home videos was fast and well done. There were some problems with the website login - it would spin & spin & never log me in. I discovered if I closed the failed page and went back to the original email with the login link & clicked that, it would take to the website & I'd be logged in (but only after trying to login & being frustrated). This process made it a pain to access the videos but once I got them all downloaded I was happy (mostly - one seemed to be mislabeled & oddly some videos were spliced into multiple digital files).

Date of experience: June 10, 2024

Happy
April 4, 2022
Previous review

Great customer support when I emailed questions. All 8 of my old family films were digitized and I had no problem downloading the videos.

Date of experience: April 4, 2022
Illinois
1 review
0 helpful votes
Follow Schelita L.
Unfollow Schelita L.
Share Review
Report Review

Great job
June 10, 2024

I enjoyed being able to see and share with my family what you all created

Date of experience: June 10, 2024
California
1 review
0 helpful votes
Follow Connie I.
Unfollow Connie I.
Share Review
Report Review

Excellant Services
June 10, 2024

I sent 30 items and received them within the time frame that was quoted. Easy to use and view my items. Received all my items back in a timely matter.

Date of experience: June 10, 2024
Nevada
1 review
0 helpful votes
Follow Phillip Z.
Unfollow Phillip Z.
Share Review
Report Review

N/A
June 10, 2024

My experience was smooth and went off without a hitch. I received my memories a lot quicker than expected. I am definitely pleased and would use this service again.

Date of experience: June 10, 2024
Florida
1 review
0 helpful votes
Follow Julie N.
Unfollow Julie N.
Share Review
Report Review

Good
June 10, 2024

Good and great customer service……………………………………………………………

Date of experience: June 10, 2024
Illinois
1 review
0 helpful votes
Follow Zach V.
Unfollow Zach V.
Share Review
Report Review

Efficient!
June 10, 2024

Took some old home movies, sent them safely away and they were safely returned. I now have everything quickly, efficiently, and effectively digitized. I downloaded the digital files and have them on several USBs and feel like I've successfully preserved my family's memories.

Date of experience: June 10, 2024
New Hampshire
1 review
0 helpful votes
Follow Catherine V.
Unfollow Catherine V.
Share Review
Report Review

BlueRay issue
June 10, 2024

Did not load properly onto the smart tv and we are not able to see the videos that we purchased.

Date of experience: June 10, 2024
Stacey S. iMemories Rep
over a year old

Hi Catherine, Thanks for your comment. Blu-ray DVDs will only work in a Blu-ray DVD player. We would cetainly be happy to look into this for you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Pennsylvania
1 review
0 helpful votes
Follow Debbie J.
Unfollow Debbie J.
Share Review
Report Review

IMemories was great to work with! I definitely recommend.

Date of experience: June 10, 2024
Illinois
2 reviews
0 helpful votes
Follow Alan U.
Unfollow Alan U.
Share Review
Report Review

The whole process was simple and it is such a relief to have this done. My family has loved it.

Date of experience: June 10, 2024
New York
2 reviews
0 helpful votes
Follow Dennis K.
Unfollow Dennis K.
Share Review
Report Review

Family Memories
June 10, 2024

Quick service. Very nice images. Items returned in very good condition.

Date of experience: June 10, 2024
Illinois
1 review
0 helpful votes
Follow Linda A.
Unfollow Linda A.
Share Review
Report Review

Memories
June 10, 2024

I have not seen these pictures in years! Wonderful way to reminisce!

Date of experience: June 10, 2024
South Carolina
1 review
0 helpful votes
Follow Macy K.
Unfollow Macy K.
Share Review
Report Review

Great service.
June 10, 2024

Did what others could not do and converted old family videos rejected by legacybox

Date of experience: June 10, 2024
Stacey S. iMemories Rep
over a year old

Hi Macy, Thank you for the amazing review! We are thrilled to hear we were able to digitize your precious family memories!

Florida
1 review
0 helpful votes
Follow Sarah Y.
Unfollow Sarah Y.
Share Review
Report Review

I'll be back!
June 10, 2024

Great! Easy. The price was right, the end product was perfect. Very innovative and great, personalized customer service.

Date of experience: June 10, 2024
New Jersey
1 review
0 helpful votes
Follow Susan P.
Unfollow Susan P.
Share Review
Report Review

The entire process was so easy and the customer service is incredible.
Knowledgeable representatives answered all my questions.
It was wonderful to see my grandparents smiling and waving; they passed away many years before I was born.
Now getting my children's videos digitally preserved.

Date of experience: June 10, 2024
California
1 review
0 helpful votes
Follow Leticia F.
Unfollow Leticia F.
Share Review
Report Review

Best money spent
June 10, 2024

So easy to use this service! I am so pleased with my decision to use I memories!

Date of experience: June 9, 2024
California
1 review
0 helpful votes
Follow Karen F.
Unfollow Karen F.
Share Review
Report Review

Best purchase ever!
June 10, 2024

Easy, fast and so worth the wait!. My family has a lifetime of memories to watch together. We laughed, we cried. My son said to me, " Mom you gave us heaven"...what a gift to us all.

Date of experience: June 9, 2024