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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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The overall experience was good overall. The online process was very simple and easy to use. The people were helpful when I called with any questions that I had. I have recommended imemories to several family members and friends.
It has been great, however, I am trying to learn how to better label and sort my memories. Also, when viewing on the tv app, I am noticing that it "times out" and doesn't finish the whole video. How can I correct this?
Hi Kellie, Thank you for taking the time to comment! When viewing on your TV, please make the screensaver does not come on, that will interrupt the videos. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Memories restored and now in a digital format that is easy to share. I went from a box full of negatives to precious memories.
Hi Traci, Thank you for trusting us with such precious memories, we appreciate your kind words!
I can finally view my old VHS tapes! And I was able to share memories with family members. Now, I'm taking advantage of iMemories storage feature to keep my memories safe and organized.
So quick and fast and got everything back quick too. It's wonderful being able to go online and watch anytime I want and send them to my family to see.
Hi Ashley, We are incredibly grateful that you took the time out to leave us a 5-Star review! We’re thrilled to hear that you had a great experience!
I couldn't be happier! The quality of their products is exceptional, and the user experience is seamless. It's so easy to store and share my precious memories with their platform. Highly recommended for anyone looking to preserve their moments!"
Wow! Thank you so much for your incredibly kind words and for awarding us a five-star rating Jessica! We’re truly honored to have you as a valued customer!
Very organized and helpful, I feel confident to send more pictures to Imemories!
The only thing is that they didn't organize it by years. That would be much better
I sent out 3 tapes but I was told one needed repairs and unfortunately, they were unable to fix it so I only got 2 videos back (I was still charged for three tho). The quality of the audio in one of the two I received is bad and I will need to fix it later. I also did not expect to have to pay more money to have the company to send me the original tapes back as I thought that was included in the first payment I made.
Hi Lorena, Thank you for your feedback. When we do the digital conversion there is an extensive amount of work involved. Due to the amount of work, we do not automatically refund for tapes that we can not process. As a courtesy we will issue a refund for the work on the tape that had mold damage. You will see that refund in 5-7 business days. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
IMemories was a wonderful experience and one that I will not regret. To see old home videos of family that have passed on is such a treasure. The process was smooth and easy, and I would recommend this company to anyone who wants to convert their old tapes to digital.
I sent in 20 old 8 mm reels in the first order and 21 vcr tapes in the second order. Pleased with the quality and responses to inquiries.
My experience was seamless. The turn around time was quick and everything has gone smoothly. I am very happy!
I was so nervous about sending them. They put me at ease and did a fantastic job. Right now I am saving up to send another group of movies to be put on my computer. I am very very pleased.
Thank you all at the main office for making the experience wonderful. Hope to talk to you all soon.
We didn't send out the memories box until over a year after purchasing and there were no issues. My tapes and CDs were processed and available online only days later! I have also received my items back from them. I'd say the whole thing took maybe a month between sending out and getting back. I was so nervous to send my important items but now I would use them again if any old school storage is found!
Didn't realize I'd have to pay to view my videos if I didn't log on within 30 days
Hi Melissa, Thanks for the wonderful review! The iMemories cloud storage subscription is completely optional. It is one of the four ways customers have to save their memories. You can also purchase customized DVDs/USB drives(s) and/or download and save to your own computers and devices which is no charge. We'd be happy to assist you with saving your memories in the way that works best for you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
Great process and quick, love the app! Should have done it sooner
Hi Sharon, Thank you so much for the incredible review!
So easy to do and the process was quick. It was costly but so worth it
Hi Dena, Thank you for taking the time to leave feedback. When we do the digital conversion we can often help reduce tracking (gray lines through the picture), audio issues and some other quality problems. Our team will get the best quality capture based on the condition and quality of the original recording. We understand how important, your memories are and want you to be satisfied with your iMemories experience. We can absolutely look into any quality concerns you have. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
The timeliness of the videos. Slides and CDs being converted was great! But the editing features of the website are terrible. I am still having problems deleting images from folders. I am spending so much time editing, then it does not save my changes. I had entire folders disappear because I was deleting images in a completely different folder. Extremely frustrating. And honestly, to have these problems at the end makes the experience unenjoyable.
Hi Lisa, Thank you for your feedback. We're sorry to hear there have been issues with editing your memories! We can certainly assist you with any issues you encounter. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
This was a great experience; I am so happy I took the time to do this. IMemories made it easy!
This was so easy and wonderful! My line sisters and I greatly appreciated the digitized version of our probate show. IMemories did a great job, and it was very easy to share the link with others. Thank you, iMemories!
IMemories is a quick turnaround service. The overall quality really depends on what you give them. Storage plan is excellent and allows you to put various media together and share it with others easily.
Hi Karen, Thank you for the excellent review! We're grateful to have you with us!
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Douglas, Thank you for the wonderful review! We appreciate the kind word and your recommendation!