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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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California
1 review
0 helpful votes
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The experience was very good overall.
October 23, 2024

The overall experience was good overall. The online process was very simple and easy to use. The people were helpful when I called with any questions that I had. I have recommended imemories to several family members and friends.

Date of experience: October 23, 2024
Stacey S. — iMemories Rep
over a year old

Hi Douglas, Thank you for the wonderful review! We appreciate the kind word and your recommendation!

Colorado
1 review
7 helpful votes
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It has been great, however, I am trying to learn how to better label and sort my memories. Also, when viewing on the tv app, I am noticing that it "times out" and doesn't finish the whole video. How can I correct this?

Date of experience: October 22, 2024
Stacey S. — iMemories Rep
over a year old

Hi Kellie, Thank you for taking the time to comment! When viewing on your TV, please make the screensaver does not come on, that will interrupt the videos. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Texas
1 review
5 helpful votes
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Priceless
October 20, 2024
Updated review

Memories restored and now in a digital format that is easy to share. I went from a box full of negatives to precious memories.

Date of experience: October 20, 2024
Stacey S. — iMemories Rep
over a year old

Hi Traci, Thank you for trusting us with such precious memories, we appreciate your kind words!


Great Service
November 10, 2023
Previous review

I can finally view my old VHS tapes! And I was able to share memories with family members. Now, I'm taking advantage of iMemories storage feature to keep my memories safe and organized.

Date of experience: November 10, 2023
California
1 review
2 helpful votes
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In love with my memories!
October 16, 2024

So quick and fast and got everything back quick too. It's wonderful being able to go online and watch anytime I want and send them to my family to see.

Date of experience: October 16, 2024
Stacey S. — iMemories Rep
over a year old

Hi Ashley, We are incredibly grateful that you took the time out to leave us a 5-Star review! We’re thrilled to hear that you had a great experience!

New York
1 review
3 helpful votes
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I couldn't be happier!
October 16, 2024

I couldn't be happier! The quality of their products is exceptional, and the user experience is seamless. It's so easy to store and share my precious memories with their platform. Highly recommended for anyone looking to preserve their moments!"

Date of experience: October 16, 2024
Stacey S. — iMemories Rep
over a year old

Wow! Thank you so much for your incredibly kind words and for awarding us a five-star rating Jessica! We’re truly honored to have you as a valued customer!

Georgia
1 review
3 helpful votes
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Great response!
October 14, 2024

Very organized and helpful, I feel confident to send more pictures to Imemories!

Date of experience: October 14, 2024
Florida
1 review
6 helpful votes
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Service
October 14, 2024

The only thing is that they didn't organize it by years. That would be much better

Date of experience: October 14, 2024
Tennessee
1 review
0 helpful votes
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I sent out 3 tapes but I was told one needed repairs and unfortunately, they were unable to fix it so I only got 2 videos back (I was still charged for three tho). The quality of the audio in one of the two I received is bad and I will need to fix it later. I also did not expect to have to pay more money to have the company to send me the original tapes back as I thought that was included in the first payment I made.

Date of experience: October 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi Lorena, Thank you for your feedback. When we do the digital conversion there is an extensive amount of work involved. Due to the amount of work, we do not automatically refund for tapes that we can not process. As a courtesy we will issue a refund for the work on the tape that had mold damage. You will see that refund in 5-7 business days. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

New York
1 review
4 helpful votes
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IMemories Review
October 13, 2024

IMemories was a wonderful experience and one that I will not regret. To see old home videos of family that have passed on is such a treasure. The process was smooth and easy, and I would recommend this company to anyone who wants to convert their old tapes to digital.

Date of experience: October 13, 2024
Maryland
1 review
5 helpful votes
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I sent in 20 old 8 mm reels in the first order and 21 vcr tapes in the second order. Pleased with the quality and responses to inquiries.

Date of experience: October 13, 2024
California
1 review
3 helpful votes
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My experience was seamless. The turn around time was quick and everything has gone smoothly. I am very happy!

Date of experience: October 11, 2024
Texas
1 review
5 helpful votes
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My beta home movies
October 11, 2024

I was so nervous about sending them. They put me at ease and did a fantastic job. Right now I am saving up to send another group of movies to be put on my computer. I am very very pleased.
Thank you all at the main office for making the experience wonderful. Hope to talk to you all soon.

Date of experience: October 10, 2024
Rhode Island
1 review
7 helpful votes
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Excellent
October 10, 2024

We didn't send out the memories box until over a year after purchasing and there were no issues. My tapes and CDs were processed and available online only days later! I have also received my items back from them. I'd say the whole thing took maybe a month between sending out and getting back. I was so nervous to send my important items but now I would use them again if any old school storage is found!

Date of experience: October 10, 2024
Illinois
1 review
0 helpful votes
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Rating
October 10, 2024

Didn't realize I'd have to pay to view my videos if I didn't log on within 30 days

Date of experience: October 10, 2024
Stacey S. — iMemories Rep
over a year old

Hi Melissa, Thanks for the wonderful review! The iMemories cloud storage subscription is completely optional. It is one of the four ways customers have to save their memories. You can also purchase customized DVDs/USB drives(s) and/or download and save to your own computers and devices which is no charge. We'd be happy to assist you with saving your memories in the way that works best for you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Kentucky
1 review
0 helpful votes
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Exceptional
October 8, 2024

Great process and quick, love the app! Should have done it sooner

Date of experience: October 8, 2024
Stacey S. — iMemories Rep
over a year old

Hi Sharon, Thank you so much for the incredible review!

Iowa
2 reviews
0 helpful votes
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So easy to do and the process was quick. It was costly but so worth it

Date of experience: October 8, 2024
Stacey S. — iMemories Rep
over a year old

Hi Dena, Thank you for taking the time to leave feedback. When we do the digital conversion we can often help reduce tracking (gray lines through the picture), audio issues and some other quality problems. Our team will get the best quality capture based on the condition and quality of the original recording. We understand how important, your memories are and want you to be satisfied with your iMemories experience. We can absolutely look into any quality concerns you have. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Georgia
1 review
0 helpful votes
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Website and editing features need improvement
October 8, 2024
Updated review

The timeliness of the videos. Slides and CDs being converted was great! But the editing features of the website are terrible. I am still having problems deleting images from folders. I am spending so much time editing, then it does not save my changes. I had entire folders disappear because I was deleting images in a completely different folder. Extremely frustrating. And honestly, to have these problems at the end makes the experience unenjoyable.

Date of experience: October 8, 2024
Stacey S. — iMemories Rep
over a year old

Hi Lisa, Thank you for your feedback. We're sorry to hear there have been issues with editing your memories! We can certainly assist you with any issues you encounter. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.


Easy way to Preserve Memories
September 5, 2024
Previous review

This was a great experience; I am so happy I took the time to do this. IMemories made it easy!

Date of experience: September 5, 2024
Ohio
1 review
3 helpful votes
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Great job!
October 8, 2024

This was so easy and wonderful! My line sisters and I greatly appreciated the digitized version of our probate show. IMemories did a great job, and it was very easy to share the link with others. Thank you, iMemories!

Date of experience: October 8, 2024
District of Columbia
1 review
0 helpful votes
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Memories Preserved!
October 8, 2024

IMemories is a quick turnaround service. The overall quality really depends on what you give them. Storage plan is excellent and allows you to put various media together and share it with others easily.

Date of experience: October 8, 2024
Stacey S. — iMemories Rep
over a year old

Hi Karen, Thank you for the excellent review! We're grateful to have you with us!

Texas
1 review
3 helpful votes
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Pleased
October 8, 2024

I was pleased with both product and service. I've used them twice now.

Date of experience: October 8, 2024