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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,000
value
158
shipping
156
returns
82
quality
6,777
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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New Jersey
1 review
0 helpful votes
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Almost perfect
June 15, 2024

At times, it takes a loooong time for the download to be ready. Even if it's just one item, it might take a couple hours. At other times, the downloads are ready fairly soon.

Date of experience: June 14, 2024
California
1 review
0 helpful votes
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Awesome!
June 15, 2024

So worth it to have all my memories digitized and readily available.

Date of experience: June 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi Catherine, Thank you for the marvelous review!

Colorado
1 review
0 helpful votes
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Great experience
June 14, 2024

Every step in the process went exactly as stated. Some of our Super8 film was over 50 years old. How great it was to see these again! What memories! We are very pleased. Customer service was extremely helpful when we ordered the DVDs and USB. Highly recommend iMemories.

Date of experience: June 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi Mary, We're thrilled you were happy with the service and took the time to leave a 5-star review! Your satisfaction is our top priority!

California
1 review
0 helpful votes
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Overall, the entire process revolved around speedy service to be sure!

Date of experience: June 14, 2024
Oregon
1 review
0 helpful votes
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I was very pleased with the digitized picture that I received; however, I was a bit disappointed with the videos. I'm not sure if it was the quality of the videos that I sent, or if it was another problem. I will use your services in the future and have recommended them to several of my family and friends already.

Date of experience: June 14, 2024
Ohio
1 review
0 helpful votes
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Easy peasy
June 14, 2024

Hands down the easiest, no hassle, cost effective way to get your memories switched over to a format you can easily use and share with family.

Date of experience: June 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi Robyn, We so appreciate the kind words! Thank you for taking the time to leave a great review!

California
1 review
0 helpful votes
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Easy all the way
June 14, 2024

After rediscovering some old slides, I looked to convert them to digital. IMemories had great reviews. From start to finish, they made the process easy, efficient and I knew my originals were being treated with respect.

Date of experience: June 14, 2024
Connecticut
1 review
0 helpful votes
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Great! Simple! Easier than pie.
I would go on but I don't have the time.

Date of experience: June 14, 2024
California
1 review
0 helpful votes
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Very Pleased
June 14, 2024

The whole operation was easy and worked well. The results are better than expected and my family is already spending time enjoying the old videos.

Date of experience: June 14, 2024
Stacey S. — iMemories Rep
over a year old

HI Bruce, We appreciate the kind words! Thanks for your amazing feedback!

North Carolina
1 review
0 helpful votes
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Best experience from mailing my old videos to receiving them digitally and watching all the precious memories :) :) :)

Date of experience: June 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi Kiristin, We're so grateful for the terrific review you've left! Thank you for trusting us with your precious memories!

Michigan
1 review
0 helpful votes
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I was scared to send in my family's memories but they took care of them and did a great job converting.

Date of experience: June 14, 2024
New York
1 review
0 helpful votes
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Amazing
June 14, 2024

I am so very pleased with your company. I was not even sure that the VHS tapes I had were able to be converted but I was pleasantly pleased!

Date of experience: June 14, 2024
Stacey S. — iMemories Rep
over a year old

HI Jennifer, Thanks for your wonderful feedback! We're thrilled to hear you had a great experience!

Oklahoma
1 review
0 helpful votes
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Long ago
June 14, 2024

Did good job. May send some more work to them later to add to what is already saved.

Date of experience: June 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi James, That's great to hear! Thanks for your support!

New York
1 review
0 helpful votes
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Very easy and quality videos
June 14, 2024

Very easy instructions and received quality videos in timely fashion

Date of experience: June 14, 2024
Stacey S. — iMemories Rep
over a year old

Thank you Angie! This is what we hope to hear!

Louisiana
1 review
0 helpful votes
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Easy Peasy and Enjoyable!
June 14, 2024

I am so glad I did this! The process was easy and it did not take very long at all.

Date of experience: June 14, 2024
Alabama
1 review
0 helpful votes
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Easy process
June 14, 2024

The process was so easy and straightforward. Also they converted my VHS tapes much quicker than I had expected. I would highly recommend.

Date of experience: June 14, 2024
Stacey S. — iMemories Rep
over a year old

Thank you for the terrific review Keeley! We're so glad to receive your recommendation as well!

Utah
1 review
0 helpful votes
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Good Service
June 14, 2024

They were very quick in getting my videos converted! That was awesome! I expected the quality of the videos to be a little better, but I don't know if that's their process or the degredation of the videos?

Date of experience: June 14, 2024
Illinois
1 review
0 helpful votes
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Review
June 14, 2024

Very happy with the outcome. Would use again.
Will recommend to friends.

Date of experience: June 14, 2024
New York
1 review
0 helpful votes
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Best Memories
June 14, 2024

After losing my mom two years ago, I finally did it. I was always nervous about sending my videos and VHS to someone, but they made it so easy. Extremely grateful. Love iMemories. Thank you.

Date of experience: June 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi Linda, Our sincerest condolences for your loss. Your trust in us with such precious memories is deeply appreciated.

North Carolina
1 review
0 helpful votes
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The conversion process was seamless, and we got our originals back. Playback was ok. We went through the url and have not yet tried the app. Some of the recordings have audio issues, with broken sound in the beginning. It seems to work itself out after a bit, b
It detracts from viewing. Trying to find a particular point in the video is difficult. We are using Safari and iPad and while it looks like we are moving through the video, it ends up at the beginning. Overall, we have enjoyed watching and sharing them.

Date of experience: June 14, 2024