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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,001
value
158
shipping
156
returns
82
quality
6,778
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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California
1 review
0 helpful votes
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In and done
June 16, 2024

I sent my old video in and I was sent an updated video I can use and share on my phone, iPad or my Mac. It was a smooth transaction. I did not have to do anything else. I am very happy.

Date of experience: June 16, 2024
Stacey S. iMemories Rep
over a year old

Hi Lola, Thanks for the awesome review! This is what we hope to hear!

Oregon
1 review
0 helpful votes
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It is great to have the videos of all different formats preserved. It is so easy to watch and share with others!

Date of experience: June 16, 2024
Stacey S. iMemories Rep
over a year old

Hi Susan, Thank you for the excellent review!

Texas
1 review
0 helpful votes
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Good
June 16, 2024

Good I would have wanted to be contacted when the disc of photos was not on the order and I didn't find out until you returned the disc with a note that they were not on the order.

Date of experience: June 16, 2024
Oregon
1 review
1 helpful vote
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Great Service!
June 16, 2024

IMemories did a wonderful job at keeping me informed of progress and delivery!

Date of experience: June 16, 2024
Stacey S. iMemories Rep
over a year old

Hi Ron, We're glad to hear you were happy with the service! Thanks for the comment!

Arizona
1 review
0 helpful votes
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Review
June 16, 2024

Great. It's about time someone filled this niche out there. This is a good service.

Date of experience: June 16, 2024
Stacey S. iMemories Rep
over a year old

Hi Tim, We're thrilled to hear you you had a great experience! Your support keeps us inspired!

Ohio
1 review
0 helpful votes
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None
June 16, 2024

Everything was fine in my experience and I would use it again.

Date of experience: June 16, 2024
New York
1 review
0 helpful votes
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I was nervous sending all the tapes in one shipment but you made sure you let me know when they arrived and kept me updated as they were being converted. Our family loved watching all the tapes from so many years ago… it brought back so many wonderful memories.

Date of experience: June 16, 2024
Stacey S. iMemories Rep
over a year old

We're so grateful for your amazing review Sally! A heartfelt thanks to you!

Arizona
1 review
0 helpful votes
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Happy that I did this
June 16, 2024

Very easy process. Super easy to view my videos and photos and share with family.

Date of experience: June 15, 2024
Stacey S. iMemories Rep
over a year old

Hi Kimberly, Thank you for the great review! Your words inspire us!

California
1 review
0 helpful votes
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So happy
June 16, 2024

This was so easy and of course I cried seeing when my 20 year old was a baby. What a beautiful gift to myself to watch these. And family videos that are so amazing thank you for converting and sending me back my tapes safe and sound.

Date of experience: June 15, 2024
Stacey S. iMemories Rep
over a year old

Hi Christina, Thank you for placing your trust in us to handle such cherished memories! A heartfelt thanks to you!

Texas
1 review
0 helpful votes
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It was great, i didnt no, that you would take each mini DVD and upload it as segments. I expected just the full 60 minute video uncut this was brilliant.

Date of experience: June 15, 2024
Stacey S. iMemories Rep
over a year old

Hi Thomas, Thank you for the 5 Star review! We appreciate your comment!

California
2 reviews
0 helpful votes
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Sharpness
June 16, 2024

Jumpy in places. Out of focus. Need more time to convert to dvd or thumb drive.

Date of experience: June 15, 2024
Ohio
1 review
0 helpful votes
Follow Gretchen S.
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Easy to ship materials to iMemories. The digitizing process was quick (even with hundreds of materials sent) and the materials were easy to review in the trial period for Cloud storage. Hard copies of our materials were returned safe and sound. I want to have our digitized materials put on USB drive(s) and am trying to get that accomplished now.

Date of experience: June 15, 2024
California
2 reviews
0 helpful votes
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Good quality conversion
June 15, 2024

Photos were scanned at high quality and returned promptly.

Date of experience: June 15, 2024
Stacey S. iMemories Rep
over a year old

Hi Riley, Thanks for your amazing feedback! That's fantastic to hear!

New York
1 review
0 helpful votes
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Did not digitize
June 15, 2024

I sent iMemories VHS tapes of an interview recorded of our company. They wouldn't digitize and claimed it was because of the content being copyrighted. However, the release and proof of purchase was printed on the VHS. I couldn't get a new release since the tape was 28 years old, and they tried to charge me for the service even though nothing was complete.

Date of experience: June 15, 2024
Stacey S. iMemories Rep
over a year old

Hi Ryan, Thanks for your feedback. Due to copyright laws iMemories is not able to process any copyrighted media such as Hollywood movies, television shows, news broadcasts or professionally produced tapes that were purchased without a signed release form from the company or station that produced the show. Our team did extensive work to digitize your tapes and determined all the footage was copyrighted recorded TV that could not be uploaded to your account. You were issued a full refund and the tapes were returned to you. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Oregon
1 review
0 helpful votes
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Great Customer Service
June 15, 2024

Went the extra mile to take photos out and return them to album pages - also very accurate in naming each file as a year-group

Date of experience: June 15, 2024
Stacey S. iMemories Rep
over a year old

Hi Ann, We truly appreciate you taking the time to share your positive experience. It means a lot to us!

Utah
1 review
0 helpful votes
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You did a good job with an old guy who does not like to use a computer.

Date of experience: June 15, 2024
Stacey S. iMemories Rep
over a year old

We're grateful for your wonderful review James! Thank you!

Indiana
2 reviews
0 helpful votes
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Good Service
June 15, 2024

Prompt and friendly service with personal followup. Still need to learn how to edit.

Date of experience: June 15, 2024
Texas
1 review
0 helpful votes
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The conversion of VCR tapes was quick and good quality. Only disappointed that 20 year old clips from TV news couldn't be done because of copyright issues. I'd think a procedure should be possible where the user attests that the content will not be used for commercial purposes. But if that's the law I understand. Most of my tapes couldn't be converted for that reason.

Date of experience: June 15, 2024
New York
1 review
0 helpful votes
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Precious Memories Secured
June 15, 2024

I had been looking at that box of tapes for years! I am so glad I finally did something about it.

Date of experience: June 15, 2024
Stacey S. iMemories Rep
over a year old

Hi Jean, We so appreciate your comment! Thank you for trusting us with such important memories!

Minnesota
1 review
0 helpful votes
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Good
June 15, 2024

Good and fun to see old videos

I do not like having to fill out forms. Especially when forced to do a lot of thinking and typing.

Date of experience: June 15, 2024