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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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The process is a little confusing and unclear, customer service was not very helpful. The videos were converted and look good. They are a bit pushy about getting the service and don't rely on satisfaction
IMemories got the job done when Kodak could not! I sent 40 tapes to iMemories and 40 to Kodak. IMemories got the job done in half the time (6 weeks). When we got the Kodak order back, we noticed 3 tapes were not scanned. The result was a blue screen. These tapes were very important to us with memories 40 years old. So we sent them to iMemories to try to scan. We got these 3 tapes back in about one week. These scans had our memories on them and one was in a set of 11 tapes as they were a vacation to Europe.
The attitude at iMemories was one of "wanting to help". Kodak was overwhelmed as they complained of not having enough employees. They came across as not really caring about our memories.
I would definitely use iMemories to scan my tapes!
The videos look great and bring back so many memories. Very fast delivery.
Turn around time was perfection. The response stated 10 days but videos began loading in 24 hours. Was able to get these converted to share with family who had recently been moved to hospice care. What a gift for her and her family to share. Thank you!
We continue to use iMemories. Easy to use and great customer service.
We are in the process of digitizing all our family VHS and 8MM tapes. IMemories has made the process easy and your customer service has been excellent when I've had to call with questions.
I had a hard time figuring out how to share the videos with my siblings. It wasn't as intuitive as it should have been.
Hi Tomi, Thanks for your feedback. We do want to ensure our customers have the best experience possible with iMemories. Customer Service is here to assist every step of the the way! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
I sent 35 mm film and beta/ vhs tapes to be converted. They were and were returned within the promised time.
I had so many (a little over 200) slides/negatives that I wanted to convert to digital. While there are ways to do it myself I just don't have the time. I thought the pricing was fair and it's a relief to have them available to download to my PC, laptop and phone.
I found this service online, logged in, completed my information and within a week i received a box with instructions, placed all my vhs tapes in safe plastic bags provided and placed them back in box provided and dropped of at a nearest fedex dropoff. I received an email letting me know all my tapes had been digitized and approximately 2 weeks after i recieved all the vhs tapes in a box. The end result was the best. Being able to see so many wonderful memories of which some i did not even remember! Also, being able to share them with others as well.
Sent in movies of different lengths in 8 mm color. All reproduced well and given the title on the box.
From start to finish the experience was a breeze with Imemories. I was nervous about sending my precious memories off to a faraway place but I was able to track them via the prepaid label via FedEx. Once they received my videos, they communicated all of the steps. Within a week I had all of my home movies shared in an email so that I could view them on my phone and computer. This company has been nothing but amazing and has brought back my children's childhood so that I can share with them now that they're all grown!
I just sent my second box of videos to I memories. Now my children and in-laws are enjoying the videos. There were some videos I had forgotten about. We sent three different sizes of video tapes and Imemories handled them all.
I was pleased with my experience with iMemories. My video tapes were delivered and returned safely. Now I have many family videos online that I can download and edit or share with other family members. IMemories made it easy for me to get my home videos out of a box and available for my family to enjoy.
Great customer service! The service didn't take long and the prices were reasonable!
VHS tapes converted to digital and tapes returned. It's a pleasure to view home movies in digital, easy format. THANK YOU!
I was able to gift this to my mom for Mother's day. She hasn't seen these videos since she took them, it was so special to be able to watch her watch them. The second she opened the first video and realized what it was, she burst into tears and has watched hours of the footage everyday. This was the most special gift and she has said many times that no gift will ever be able to top it. Thank you so much for allowing me to give this once in a lifetime gift to her! I wish I could submit the photos of her seeing the videos for the first time.
Everything was so quick and easy to use! Sent 35 items and had them digitalized within 2-3 weeks. The app is easy to use and my whole family has been enjoying the trips down memory lane. Totally recommend this as a gift to parents or grandparents
So great to see old memories that I had forgotten about. Thank you iMemories!
2024-06-22
Dear iMemories,
Thank you for converting the eight 8mm video cassettes. Four were not labeled and I did not know if they were used or not. They could have been blank. They were, in fact, used. Thank you for bringing to light family memories I did not know existed.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Hurain, Thank you for taking the time to leave feedback. IMemories does keep customers updated throughout the order process with any updates or issues that arise in the order status section of your account. We want to make sure our customers stay informed about their order progress and all the ways they can save their memories long term!