Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow H A.
Unfollow H A.
Share Review
Report Review

Did the job
June 23, 2024

The process is a little confusing and unclear, customer service was not very helpful. The videos were converted and look good. They are a bit pushy about getting the service and don't rely on satisfaction

Date of experience: June 23, 2024
Stacey S. — iMemories Rep
over a year old

Hi Hurain, Thank you for taking the time to leave feedback. IMemories does keep customers updated throughout the order process with any updates or issues that arise in the order status section of your account. We want to make sure our customers stay informed about their order progress and all the ways they can save their memories long term!

Alabama
1 review
1 helpful vote
Follow Pat J.
Unfollow Pat J.
Share Review
Report Review

IMemories got the job done when Kodak could not! I sent 40 tapes to iMemories and 40 to Kodak. IMemories got the job done in half the time (6 weeks). When we got the Kodak order back, we noticed 3 tapes were not scanned. The result was a blue screen. These tapes were very important to us with memories 40 years old. So we sent them to iMemories to try to scan. We got these 3 tapes back in about one week. These scans had our memories on them and one was in a set of 11 tapes as they were a vacation to Europe.
The attitude at iMemories was one of "wanting to help". Kodak was overwhelmed as they complained of not having enough employees. They came across as not really caring about our memories.
I would definitely use iMemories to scan my tapes!

Date of experience: June 23, 2024
Virginia
1 review
0 helpful votes
Follow Lea X.
Unfollow Lea X.
Share Review
Report Review

Amazing
June 23, 2024

Very easy process! Price was well worth it to have my memories done.

Date of experience: June 23, 2024
Illinois
1 review
0 helpful votes
Follow Danielle N.
Unfollow Danielle N.
Share Review
Report Review

Good quality
June 23, 2024

The videos look great and bring back so many memories. Very fast delivery.

Date of experience: June 23, 2024
North Carolina
1 review
0 helpful votes
Follow Michele C.
Unfollow Michele C.
Share Review
Report Review

Fast & Convenient
June 23, 2024

Turn around time was perfection. The response stated 10 days but videos began loading in 24 hours. Was able to get these converted to share with family who had recently been moved to hospice care. What a gift for her and her family to share. Thank you!

Date of experience: June 23, 2024
North Carolina
2 reviews
0 helpful votes
Follow Matthew Z.
Unfollow Matthew Z.
Share Review
Report Review

Repeat customer
June 23, 2024
Updated review

We continue to use iMemories. Easy to use and great customer service.

Date of experience: June 23, 2024

Repeat customer
June 6, 2024
Previous review

We are in the process of digitizing all our family VHS and 8MM tapes. IMemories has made the process easy and your customer service has been excellent when I've had to call with questions.

Date of experience: June 5, 2024
Ohio
1 review
0 helpful votes
Follow Tomi D.
Unfollow Tomi D.
Share Review
Report Review

Confused
June 23, 2024

I had a hard time figuring out how to share the videos with my siblings. It wasn't as intuitive as it should have been.

Date of experience: June 23, 2024
Stacey S. — iMemories Rep
over a year old

Hi Tomi, Thanks for your feedback. We do want to ensure our customers have the best experience possible with iMemories. Customer Service is here to assist every step of the the way! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Austria
2 reviews
0 helpful votes
Follow Sally G.
Unfollow Sally G.
Share Review
Report Review

Tapes and film successfully
June 23, 2024

I sent 35 mm film and beta/ vhs tapes to be converted. They were and were returned within the promised time.

Date of experience: June 22, 2024
Colorado
1 review
0 helpful votes
Follow Patricia Y.
Unfollow Patricia Y.
Share Review
Report Review

Great service
June 23, 2024

I had so many (a little over 200) slides/negatives that I wanted to convert to digital. While there are ways to do it myself I just don't have the time. I thought the pricing was fair and it's a relief to have them available to download to my PC, laptop and phone.

Date of experience: June 22, 2024
New Jersey
1 review
0 helpful votes
Follow Lenette R.
Unfollow Lenette R.
Share Review
Report Review

I found this service online, logged in, completed my information and within a week i received a box with instructions, placed all my vhs tapes in safe plastic bags provided and placed them back in box provided and dropped of at a nearest fedex dropoff. I received an email letting me know all my tapes had been digitized and approximately 2 weeks after i recieved all the vhs tapes in a box. The end result was the best. Being able to see so many wonderful memories of which some i did not even remember! Also, being able to share them with others as well.

Date of experience: June 22, 2024
Illinois
1 review
0 helpful votes
Follow Jonathan R.
Unfollow Jonathan R.
Share Review
Report Review

Sent in movies of different lengths in 8 mm color. All reproduced well and given the title on the box.

Date of experience: June 22, 2024
Connecticut
1 review
0 helpful votes
Follow Casey W.
Unfollow Casey W.
Share Review
Report Review

From start to finish the experience was a breeze with Imemories. I was nervous about sending my precious memories off to a faraway place but I was able to track them via the prepaid label via FedEx. Once they received my videos, they communicated all of the steps. Within a week I had all of my home movies shared in an email so that I could view them on my phone and computer. This company has been nothing but amazing and has brought back my children's childhood so that I can share with them now that they're all grown!

Date of experience: June 22, 2024
Wisconsin
1 review
0 helpful votes
Follow Becky R.
Unfollow Becky R.
Share Review
Report Review

I just sent my second box of videos to I memories. Now my children and in-laws are enjoying the videos. There were some videos I had forgotten about. We sent three different sizes of video tapes and Imemories handled them all.

Date of experience: June 22, 2024

Very good experience with iMemories
June 22, 2023
Previous review

I was pleased with my experience with iMemories. My video tapes were delivered and returned safely. Now I have many family videos online that I can download and edit or share with other family members. IMemories made it easy for me to get my home videos out of a box and available for my family to enjoy.

Date of experience: June 22, 2023
California
1 review
0 helpful votes
Follow Leah W.
Unfollow Leah W.
Share Review
Report Review

Great job!
June 22, 2024

Great customer service! The service didn't take long and the prices were reasonable!

Date of experience: June 22, 2024
Connecticut
2 reviews
0 helpful votes
Follow Marisa C.
Unfollow Marisa C.
Share Review
Report Review

All was Perfect!
June 22, 2024

VHS tapes converted to digital and tapes returned. It's a pleasure to view home movies in digital, easy format. THANK YOU!

Date of experience: June 22, 2024
Texas
1 review
0 helpful votes
Follow DK U.
Unfollow DK U.
Share Review
Report Review

Great service!
June 22, 2024

IMemories transaction was great! No issues were encountered.

Date of experience: June 22, 2024
Texas
1 review
0 helpful votes
Follow Karli I.
Unfollow Karli I.
Share Review
Report Review

So many happy tears!
June 22, 2024

I was able to gift this to my mom for Mother's day. She hasn't seen these videos since she took them, it was so special to be able to watch her watch them. The second she opened the first video and realized what it was, she burst into tears and has watched hours of the footage everyday. This was the most special gift and she has said many times that no gift will ever be able to top it. Thank you so much for allowing me to give this once in a lifetime gift to her! I wish I could submit the photos of her seeing the videos for the first time.

Date of experience: June 22, 2024
New York
1 review
0 helpful votes
Follow Erin W.
Unfollow Erin W.
Share Review
Report Review

Awesome!
June 22, 2024

Everything was so quick and easy to use! Sent 35 items and had them digitalized within 2-3 weeks. The app is easy to use and my whole family has been enjoying the trips down memory lane. Totally recommend this as a gift to parents or grandparents

Date of experience: June 22, 2024
New Jersey
1 review
0 helpful votes
Follow Jennifer Y.
Unfollow Jennifer Y.
Share Review
Report Review

Very satisfied
June 22, 2024

So great to see old memories that I had forgotten about. Thank you iMemories!

Date of experience: June 22, 2024
Pennsylvania
1 review
0 helpful votes
Follow Gerald N.
Unfollow Gerald N.
Share Review
Report Review

Family Memories Discovered
June 22, 2024

2024-06-22
Dear iMemories,
Thank you for converting the eight 8mm video cassettes. Four were not labeled and I did not know if they were used or not. They could have been blank. They were, in fact, used. Thank you for bringing to light family memories I did not know existed.

Date of experience: June 22, 2024