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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Alaska
1 review
0 helpful votes
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Expensive for what we got back.
June 26, 2024

We sent in 22 movies.@ 50% off, still Cost over $600. Received about 10 minutes of viewing. I would have liked to paid a more reasonable price for the final product.

Date of experience: June 26, 2024
Stacey S. — iMemories Rep
over a year old

Hi Dawn, Thanks for your feedback. The 16mm film reels are very short at about 90 seconds per 50' of film, as that was the technology at the time. You did have a little over an hour of video footage once everything was processed. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

New Hampshire
1 review
0 helpful votes
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Keeping family memories
June 26, 2024

Very easy process. Sent in pics and now have them digitally!

Date of experience: June 26, 2024
Stacey S. — iMemories Rep
over a year old

Hi Christopher, Thanks for your amazing feedback!

Arizona
1 review
0 helpful votes
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Satisfied
June 26, 2024

Wasn't sure how it all worked but decided to give it a try, had so many treasured memories in old tapes, to my surprise the return was so worth it to see my mother who has now passed on a screen and my children who were young at the time, this was so worth it! I plan to send more tapes in the future.

Date of experience: June 26, 2024
Ohio
1 review
0 helpful votes
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I was under the impression my initial payment to receive the shipping kit also covered the conversion. Then in was a second payment, advertises as "half off."
Just tell me the price. Its propbably "half off sale" 100% of the time- just tell me up front what I am paying for shipping and conversion all together. Annoying.
Then I struggled to find where to actually DOWNLOAD the footage. It seems designed to STREAM, and I had to call customer service to find the DOWNLOAD link.
Sit could be easier to navigate and more clear about pricing.

Date of experience: June 26, 2024
Stacey S. — iMemories Rep
over a year old

Hi Jen, Thank you for taking the time to leave such detailed feedback. Once your order is received we do email out the quote for the digital conversion work, which does include the return shipping and any local tax. We are happy to hear that Customer Service was able to assist you with the downloading!

Panama
1 review
0 helpful votes
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Memories forever
June 26, 2024

My experience with iMemories has been great. Prompt customer service, easy to send, easy to view, easy to store.
Thank you so much.

Date of experience: June 26, 2024
Stacey S. — iMemories Rep
over a year old

Hi Jessica, Thanks for the comment! Your words inspire us!

Texas
1 review
0 helpful votes
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Friendly and helpful from the beginning. Appreciate your knowledge and the work you've done!

Date of experience: June 25, 2024
Stacey S. — iMemories Rep
over a year old

Thank you Chris! We're truly grateful for your kind words!

Connecticut
2 reviews
1 helpful vote
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I read I was supposed to enclose certain info but I don't know what. I have mail label but need to know what else I need in box. Thank you

Date of experience: June 25, 2024
Stacey S. — iMemories Rep
over a year old

Thank you for the fantastic Five Star review Jason!

Virginia
1 review
0 helpful votes
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Excellent service and results!
June 25, 2024
Updated review

This is my second order with iMemories and i couldnt be happier! Our old family movies that we could no longer view due to outdated recorders/VCR, etc are now easily accessible on my phone. I can clip sections and share with family and friends, it's fantastic. All my originals were returned also!

Date of experience: June 25, 2024
Stacey S. — iMemories Rep
over a year old

Hi Kathy, Thank you for the awesome review! Your support means everything!


Very excited, will follow up with another review once...
January 9, 2022
Previous review

Very excited, will follow up with another review once I get my results!

Date of experience: January 9, 2022
Massachusetts
2 reviews
0 helpful votes
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Memories saved!
June 25, 2024

It is a relief to know that our old family memories (some 74 years old) are securely saved digitally for all the family to view! IMemories was careful with our media (it was returned safely) and it took about 2 weeks for all media to be digitized.

Date of experience: June 25, 2024
Stacey S. — iMemories Rep
over a year old

Hi Ann, We appreciate your comment! Thank you for trusting us with such precious memories!

Virginia
2 reviews
0 helpful votes
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Memories
June 25, 2024

I'm absolutely 💯 percent happy with the service I received. My videos came out so good.

Date of experience: June 24, 2024
Stacey S. — iMemories Rep
over a year old

Hi Kimberly, Thank you for the excellent review!

Maryland
1 review
0 helpful votes
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Somewhat Satisfied
June 24, 2024

The process used to send my media was effortless. IMemories' instructions were easy to follow. Unfortunately, when I received the finished product, I was disappointed. I contacted Customer Service and the resolution was to return my media products as instructed. My concerns were 90% corrected, which left me satisfied. Because of the willingness to solve my issues (which I appreciated) my overall experience could rate a 4, and my satisfaction with the products/services could rate a 4, but I have not received instructions on my original media being returned.

Date of experience: June 24, 2024
Stacey S. — iMemories Rep
over a year old

Hi Michelle, Thank you for your feedback. We're glad to hear the issues with your videos was resolved! We do want all of our customers to have the best experience possible with iMemories!

Washington
1 review
0 helpful votes
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It was fine
June 24, 2024

It is nice they are online, I was able to share the experience.

Date of experience: June 24, 2024
California
1 review
0 helpful votes
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The videos were not able to be viewed due to us not having the right format for our tv and we don't own a VCR anymore. Having these available to view... is great. The only negative is that the picture you see prior to clicking on PLAY, is NOT what the video is.

Date of experience: June 24, 2024
Iowa
1 review
0 helpful votes
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Loved seeing our old videos
June 24, 2024

So fun to see all the old videos and memories! What a treasure!

Date of experience: June 24, 2024
Florida
1 review
0 helpful votes
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Home memories
June 24, 2024

Just boxed up the VHS tapes and sent them off. Got everything back in about 3 weeks. Digital copy is on line. Easy peasy.

Date of experience: June 24, 2024
Virginia
1 review
0 helpful votes
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Very good overall!
June 24, 2024

Needed to do all of my dads pictures of his and my mom's life since my mom passed.

Date of experience: June 24, 2024
Georgia
1 review
0 helpful votes
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Only the best
June 24, 2024

Amazing quality quick turnaround time Best customer service Ever

Date of experience: June 23, 2024
California
1 review
0 helpful votes
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Thanks
June 24, 2024

Good experience thank you happy I can get all my and pictures

Date of experience: June 23, 2024
Texas
1 review
0 helpful votes
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It worked
June 23, 2024

Hesitant and a little more cost than I would want but overall it was good service. Plan to finish up the rest of my old videos and have to decide how to store the videos later. I do not want to have to pay for a monthly subscription for too long.

Date of experience: June 23, 2024
Iowa
1 review
0 helpful votes
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Lots of memories!
June 23, 2024

I sent my VHS tapes and received word that they were online. I received everything back. I then shared the codes with my children who have been watching and commenting to each other. Great!

Date of experience: June 23, 2024