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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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We sent in 22 movies.@ 50% off, still Cost over $600. Received about 10 minutes of viewing. I would have liked to paid a more reasonable price for the final product.
Very easy process. Sent in pics and now have them digitally!
Hi Christopher, Thanks for your amazing feedback!
Wasn't sure how it all worked but decided to give it a try, had so many treasured memories in old tapes, to my surprise the return was so worth it to see my mother who has now passed on a screen and my children who were young at the time, this was so worth it! I plan to send more tapes in the future.
I was under the impression my initial payment to receive the shipping kit also covered the conversion. Then in was a second payment, advertises as "half off."
Just tell me the price. Its propbably "half off sale" 100% of the time- just tell me up front what I am paying for shipping and conversion all together. Annoying.
Then I struggled to find where to actually DOWNLOAD the footage. It seems designed to STREAM, and I had to call customer service to find the DOWNLOAD link.
Sit could be easier to navigate and more clear about pricing.
Hi Jen, Thank you for taking the time to leave such detailed feedback. Once your order is received we do email out the quote for the digital conversion work, which does include the return shipping and any local tax. We are happy to hear that Customer Service was able to assist you with the downloading!
My experience with iMemories has been great. Prompt customer service, easy to send, easy to view, easy to store.
Thank you so much.
Hi Jessica, Thanks for the comment! Your words inspire us!
Friendly and helpful from the beginning. Appreciate your knowledge and the work you've done!
Thank you Chris! We're truly grateful for your kind words!
I read I was supposed to enclose certain info but I don't know what. I have mail label but need to know what else I need in box. Thank you
Thank you for the fantastic Five Star review Jason!
This is my second order with iMemories and i couldnt be happier! Our old family movies that we could no longer view due to outdated recorders/VCR, etc are now easily accessible on my phone. I can clip sections and share with family and friends, it's fantastic. All my originals were returned also!
Hi Kathy, Thank you for the awesome review! Your support means everything!
Very excited, will follow up with another review once I get my results!
It is a relief to know that our old family memories (some 74 years old) are securely saved digitally for all the family to view! IMemories was careful with our media (it was returned safely) and it took about 2 weeks for all media to be digitized.
Hi Ann, We appreciate your comment! Thank you for trusting us with such precious memories!
I'm absolutely 💯 percent happy with the service I received. My videos came out so good.
Hi Kimberly, Thank you for the excellent review!
The process used to send my media was effortless. IMemories' instructions were easy to follow. Unfortunately, when I received the finished product, I was disappointed. I contacted Customer Service and the resolution was to return my media products as instructed. My concerns were 90% corrected, which left me satisfied. Because of the willingness to solve my issues (which I appreciated) my overall experience could rate a 4, and my satisfaction with the products/services could rate a 4, but I have not received instructions on my original media being returned.
Hi Michelle, Thank you for your feedback. We're glad to hear the issues with your videos was resolved! We do want all of our customers to have the best experience possible with iMemories!
It is nice they are online, I was able to share the experience.
The videos were not able to be viewed due to us not having the right format for our tv and we don't own a VCR anymore. Having these available to view... is great. The only negative is that the picture you see prior to clicking on PLAY, is NOT what the video is.
So fun to see all the old videos and memories! What a treasure!
Just boxed up the VHS tapes and sent them off. Got everything back in about 3 weeks. Digital copy is on line. Easy peasy.
Needed to do all of my dads pictures of his and my mom's life since my mom passed.
Amazing quality quick turnaround time Best customer service Ever
Good experience thank you happy I can get all my and pictures
Hesitant and a little more cost than I would want but overall it was good service. Plan to finish up the rest of my old videos and have to decide how to store the videos later. I do not want to have to pay for a monthly subscription for too long.
I sent my VHS tapes and received word that they were online. I received everything back. I then shared the codes with my children who have been watching and commenting to each other. Great!
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Dawn, Thanks for your feedback. The 16mm film reels are very short at about 90 seconds per 50' of film, as that was the technology at the time. You did have a little over an hour of video footage once everything was processed. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.