Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Rebecca T.
Unfollow Rebecca T.
Share Review
Report Review

So fun to go back in time.
July 10, 2024

I found 35 8 mm reels in a box after my mom died. They've been sitting in a box for decades. These reels are from 1961-1966. I got them converted to video with iMemories. It's amazing to look back and travel back in time. IMemories was able to restore what we had, and although the quality is understandably poor on many mostly due to the equipment, my family and I can enjoy a look back in time. These were expensive to reproduce, but now that it's done 8 can share with all the family. Priceless.

Date of experience: July 10, 2024
Stacey S. — iMemories Rep
over a year old

Hi Rebecca, Thanks for your feedback. Please accept our sincerest condolences for your loss. We appreciate you trusting us with your family memories. I did review your film reels and there are a couple with some issues like double exposure and overexposed (too light). The majority of them look really good for their age though. If we can be of any other assistance, please do not hesitate to reach out to us at 1(800)845-7986.

Ohio
1 review
0 helpful votes
Follow Alyssa P.
Unfollow Alyssa P.
Share Review
Report Review

Very seamless experience and we have already enjoyed watching hours of memories with our grown kids!

Date of experience: July 10, 2024
Stacey S. — iMemories Rep
over a year old

Hi Alyssa, Your sharing means a lot to us! A heartfelt thanks to you!

Pennsylvania
1 review
0 helpful votes
Follow Lydia N.
Unfollow Lydia N.
Share Review
Report Review

IMemories Review
July 10, 2024

IMemories was very expensive. They charged me for 2 videos that were not digitally transferred. When I called for a refund, the service provider reluctantly agreed to reimburse me, but I have not received that reimbursement. I feel that I might have gotten a better deal elsewhere, but it is a convenient service, and, for the most part, they do what they say they will do. I did have a little difficulty downloading. They say on the site that it takes minutes, but it can take up to six hours, so be prepared. Downloading your videos is something you have to prepare for. You can't do it on demand.

Date of experience: July 10, 2024
Stacey S. — iMemories Rep
over a year old

Hi Lydia, Thanks for your feedback. Your order did have two tapes that did not have video that we could upload to your account. We do not automatically refund, because there is extensive work done with the tapes depending on what the issue is. One tape for example had a damaged ribbon and our repair team tried a few times to remove damaged portions and splice it back together. The ribbon did continue to break when we attempted to play it or even run it manually. In order to not cause any further damage to your tape, we notified you we were listing the tape as something we could not process. We do not charge our customers for the time or repair work, it is all included in the digital conversion fee as part of our process. You were issued a refund for both of the tapes as a courtesy. Please allow 3-5 business days for the refund to post to your account. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Illinois
1 review
0 helpful votes
Follow Ken I.
Unfollow Ken I.
Share Review
Report Review

Wedding videos
July 10, 2024

Great experience! Converted our wedding videos from 30 years ago to digital and result was outstanding!

Date of experience: July 10, 2024
Stacey S. — iMemories Rep
over a year old

Hi Ken, Thank you for the terrific review! We appreciate you trusting us with your Wedding video!

Washington
1 review
0 helpful votes
Follow Ken A.
Unfollow Ken A.
Share Review
Report Review

IMemories customer service is fabulous, with good follow through. They were personally interested in my project to digitize my videos of a lifetime of television segments of my art projects to be archived in the Jundt Art Museum library. Videos were adequately reproduced even though originals were old with static (snow). I would like to have seen more control of the tracking of VHS tapes to remove horizontal streaking and garbled sound. The ability to edit to remove duplicate and unwanted segments is certainly appreciated, though a little cumbersome. Overall very satisfied with the digitizing of about 50 some tapes with dozens of segments, some short, some quite long. I think digitizing by iMemories is very good value.

Date of experience: July 9, 2024
Stacey S. — iMemories Rep
over a year old

Hi Ken, Thank you for such a detailed and considerate review! It's always fantastic to hear such positive feedback! Your support means everything!

California
1 review
0 helpful votes
Follow Donna H.
Unfollow Donna H.
Share Review
Report Review

I needed help. I called and literally everything I needed got taken care of over the phone.

Date of experience: July 9, 2024
Stacey S. — iMemories Rep
over a year old

Hi Donna, We're thrilled to hear you had a positive experience with our Customer Service team! Your words inspire us!

Oklahoma
1 review
0 helpful votes
Follow Tammy W.
Unfollow Tammy W.
Share Review
Report Review

Super easy process. They sent the box, we placed videos in and mailed it. I felt it was quick service

Date of experience: July 9, 2024
Stacey S. — iMemories Rep
over a year old

Hi Tammy, Thank you for taking the time to share such amazing feedback with us!

Oklahoma
1 review
0 helpful votes
Follow Angela F.
Unfollow Angela F.
Share Review
Report Review

My Wonderful Home Movies
July 9, 2024
Updated review

I've sent in over 30 reels and it's been a great experience...I wish I had more to do...just turn on the TV go to the app and there they are. Thank you so much for what ya'll do it was worth it.

Date of experience: July 9, 2024
Stacey S. — iMemories Rep
over a year old

Hi Angela, Thank you so much for trusting iMemories with your cherished family memories! We're happy to hear you're enjoying the app on your TV!


Home movies
June 3, 2024
Previous review

Love Love Love Imemories...so great to have all my home movies from my childhood and I appreciate too that I get my reels returned.

Date of experience: June 3, 2024
Minnesota
1 review
0 helpful votes
Follow Ann V.
Unfollow Ann V.
Share Review
Report Review

We had old film and VHS tapes to convert to DVD's. The process was handled well and the instructions were easy to follow. We received all of our originals back as well.

Date of experience: July 9, 2024
Minnesota
1 review
0 helpful votes
Follow Amy M.
Unfollow Amy M.
Share Review
Report Review

Worth the hassle
July 9, 2024

Inbound call support was awful. Sending in videos and ordering was easy. It's a little disappointing that not all my media could be converted. App was great for viewing.

Date of experience: July 9, 2024
Stacey S. — iMemories Rep
over a year old

Hi Amy, Thank you for your insights. It is our goal to ensure our customers have the best experience possible with iMemories. We sincerely apologize for not meeting that expectation. Our management will certainly look into this. We hope to have another opportunity to make this right.

Virginia
2 reviews
0 helpful votes
Follow Alan N.
Unfollow Alan N.
Share Review
Report Review

Wrong tape
July 9, 2024

Someone else's tape was posted to my account. It was labeled correctly but the footage was not mine. It took two weeks of phone calls to get it straightened out.

Date of experience: July 9, 2024
Stacey S. — iMemories Rep
over a year old

Hi Wilma, Thank you for yor feedback. This is not the experience we want our customers to have when reaching out for support. We appreciate our customers and want you to have the best experiance possible. We do process each videotape individually, so it is rare that a video would be uploaded to your account that was not from the tape we received from you. That being said, everything we do is here at iMemories is done by hand and errors can happen from time to time.

The first representative you spoke with did submit the request to have our team review the video on the tape we received from you to make sure the video online was the same, once your order was completed. She would then follow up with you once it was done. There were some issues getting your tape to play all the way through, so it did take some time to complete. She did follow up and leave you a voicemail on June 28th to let you know the review was complete and the video was online to review. I see she left you a second voicemail and sent an email as well on 7/9.

We hope you will consider giving iMemories another opportunity to restore your faith in our service. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Utah
1 review
0 helpful votes
Follow Dallas W.
Unfollow Dallas W.
Share Review
Report Review

Very nice service
July 9, 2024

Easy to send and receive product and love watching family videos with kids.

Date of experience: July 9, 2024
New Jersey
1 review
0 helpful votes
Follow LYNDA M.
Unfollow LYNDA M.
Share Review
Report Review

Thanks for the memories
July 9, 2024

Unfortunately I didn't read the fine print and didn't realize I would lose access to my digital videos after a certain period of time.

Date of experience: July 9, 2024
Stacey S. — iMemories Rep
over a year old

Hi Lynda, Thanks for yor feedback. Every order with iMemories comes with 30 days of free online access to view, edit, share and decide how you want to save your memories long term! This is an exclusive feature with iMemories. Other companies do the work and save the videos on DVDs or a USB drive and send everything back to you without the option to view the videos. We do want to ensure that our customers are able to save the memories they paid to have processed. We can certainly help you get these saved. Please feel free to reach out and discuss this with us at 1(800)845-7986.

Washington
1 review
0 helpful votes
Follow Hope I.
Unfollow Hope I.
Share Review
Report Review

Best memories ever!
July 9, 2024

It was fast, easy and affordable! I recommended it to many family members and friends.

Date of experience: July 9, 2024
California
1 review
1 helpful vote
Follow Claudia P.
Unfollow Claudia P.
Share Review
Report Review

Fast Conversion
July 9, 2024

I think I was the one that took longer in getting my video over to them because their time frames in delivery was exceptional. Thank you iMemories for bringing back my special day and that i was able to share with my daughters and family

Date of experience: July 9, 2024
New Hampshire
1 review
1 helpful vote
Follow Virginia D.
Unfollow Virginia D.
Share Review
Report Review

So many things were in my memory from years past. I wanted to be able to share those good times with the older family members. This allowed me to do just that.

Date of experience: July 9, 2024
California
1 review
1 helpful vote
Follow LaVonna I.
Unfollow LaVonna I.
Share Review
Report Review

So glad I finally did it
July 9, 2024

I was holding onto these videos for so many years and no longer able to view them on my old camcorder.

Date of experience: July 9, 2024
Texas
1 review
0 helpful votes
Follow Michelle I.
Unfollow Michelle I.
Share Review
Report Review

Happy to save my memories
July 8, 2024

I sent old film reels from the 50s, 60s, and 70's that had been baking in my parents attic in Houston for YEARS. Somehow they survived and iMemories was able to help them look as good as they could. I was shocked that most came out very well. I would like the option to not have to buy the shipping box. For instance, I found one more tape that I would love to send but I don't see that option. They want you to buy their shipping and huge box which I don't need.

Date of experience: July 8, 2024
Pennsylvania
1 review
1 helpful vote
Follow Tara J.
Unfollow Tara J.
Share Review
Report Review

I am pleased with how quickly my tapes were converted and how special it is to have these keepsakes easily viewable!

Date of experience: July 8, 2024
Arizona
1 review
0 helpful votes
Follow Jeannie D.
Unfollow Jeannie D.
Share Review
Report Review

Peace of mind
July 8, 2024

All of my old pics are now digital and shared with family. Seems like a monumental task but with iMemories help I was able to complete it in no time.

Date of experience: July 8, 2024