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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,002
value
158
shipping
156
returns
82
quality
6,781
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Oregon
2 reviews
0 helpful votes
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All Good
July 14, 2024

My order was well done. If I have more to convert, I would use Imemories.

Date of experience: July 14, 2024
New York
1 review
0 helpful votes
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Great customer support and stellar service
July 14, 2024
Updated review

All formats (VHS, VHS-C, cassettes, slides, PAL) were quickly and professionally converted to digital format. Great communication along the process and my originals were returned in a timely manner. Highly recommend!

Date of experience: July 14, 2024

A pleasure
June 4, 2024
Previous review

Good communication all the way! Memories were digitalized as promised with options from the finished product. Originals were returned securely wrapped and packaged. Highly recommend!

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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Brought Back Memories
July 14, 2024

I was happily surprised at the quality of the videos and pictures capturing memories from the past, especially our kids.

Date of experience: July 14, 2024
Pennsylvania
1 review
0 helpful votes
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Nice memories
July 14, 2024

It's piece of mind knowing my memories were preserved and no tracking issues while I would be watching on the VCR. I also had odd size
Cassettes of family movies from an older camera that did not work. My husband passed away and we never saw the tapes. What a pleasant surprise they were able to convert them. We would never have been able to see these since the camera no longer worked.

Date of experience: July 14, 2024
Indiana
1 review
0 helpful votes
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Excellent Service!
July 14, 2024

This is the second time I've used imemories and my experience both times has been very positive. All of our VHS tapes and DVDs were handled and returned with care. They send updated emails on their progress, too. I also like that they gave me a quote before I decided what I wanted to do. It's definitely worth the price! We are very pleased with our digitalized memories that I can easily share with family so we can enjoy them for years to come!

Date of experience: July 14, 2024
Nevada
1 review
0 helpful votes
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Professional
July 14, 2024

Thank you for your service. Unfortunately, the film was poorly shot and degraded to a point where it was not much fun for the family or myself to watch. I believe that I spent enough on it. Be well.

Date of experience: July 14, 2024
Montana
1 review
0 helpful votes
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Great service, timely processing
July 14, 2024

The box to pack my media in arrived quickly with good packaging to protect it in transit. Processing went quickly done in a couple weeks as expected and I'm pleased with the digitized results. Thank you!

Date of experience: July 13, 2024
Virginia
1 review
0 helpful votes
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Happy with my digitized videos!
July 14, 2024

I'm so happy I finally sent my old video tapes in to get digitized. I can pull them up on my MacBook anytime and watch the special memories!

Date of experience: July 13, 2024
South Dakota
1 review
0 helpful votes
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I'm very pleased!
July 14, 2024

I was a little skeptical, but saw so many good reviews from customers, I just had to try. I am very pleased with the outcome!

Date of experience: July 13, 2024
Nevada
1 review
0 helpful votes
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Oh my goodness - Slides!
July 14, 2024

My dad used to take pictures and also slides. No one had seen them in probably 50 years. IMemories did an amazing job with them. We have had so much fun reliving memories. It's just wonderful!

Date of experience: July 13, 2024
Kansas
1 review
0 helpful votes
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I Memories is very timely and professional in letting the customer know where they are at in the conversion process and how to view them once they are finished.

Date of experience: July 13, 2024
New Jersey
1 review
0 helpful votes
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Your customer service reps were very helpful, walking me thru the process.

Date of experience: July 13, 2024
Iowa
1 review
0 helpful votes
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Thankful
July 13, 2024

I'm thankful that iMemories was able to recover most of my VHS tape. I was disappointed that they weren't able to recover the last part of the tape. It was of my husband that passed away several years ago.

Date of experience: July 13, 2024
California
1 review
0 helpful votes
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I ordered this for my mom. It took awhile for us to get the videos together on our end, but it remained the same great price regardless! I managed to lose the card that was supposed to go with the videos, but a quick call to customer service solved that problem and our videos came back within a month of when I sent them. It was perfect timing to share the memories with my parents and brothers on Father's Day!

Date of experience: July 13, 2024
Tennessee
1 review
0 helpful votes
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Love it!
July 13, 2024

Couldn't ask for better service! Love having all our videos of the family in one easy convenient place!

Date of experience: July 13, 2024
Florida
1 review
1 helpful vote
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Saw your ad online, called, ordered shipping box, sent, received 2-3 weeks later. Simple. (Even for this non savy computer guy)

Date of experience: July 13, 2024
Washington
1 review
0 helpful votes
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Effecient
July 13, 2024

Once settled on price, everything was done with smooth transaction. Only issue I have is price is based on piece of media when some of mine had 5 pictures to upload vs 20 videos on others.

Date of experience: July 13, 2024
New York
1 review
0 helpful votes
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Great Memories
July 13, 2024

The only problem was I ended up having to pay for two copyrighted tapes that could not be reproduced.

Date of experience: July 13, 2024
Massachusetts
1 review
0 helpful votes
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Upsell model
July 13, 2024

Every service was a la carte and that was unexpected. I'm sorry I initiated iMemories and not another service

Date of experience: July 12, 2024
Stacey S. — iMemories Rep
over a year old

Hi Jeannette, Thanks for your feedback. IMemories does not upsell our services, we give our customers four options to save their memories. This way our customers can save their memories in the way that works best for them. I appreciate you taking the time to discuss this with me today and allowing me to explain our process. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

California
1 review
0 helpful votes
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I needed a push
July 13, 2024

I ordered the kit, received it, then got busy and didn't act on it. It was nice to receive a reminder call.

Date of experience: July 12, 2024