Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Some of the slides are 70+years old. It's really great to have them in a format where I can view them any time I want. They have all been added to various slide shows around the house.
I'm so glad I did my research and used Imemories. It was easy, fast and reasonable. My whole family has benefited from my decision to convert all my old media. It was so easy to share files! We all enjoyed going back in time.
The service was excellent. All my films were transferred to digital as I requested. All material was returned to me.
I was very pleased with my 2 orders I sent in. They were pretty prompt in getting the videos
Customer service was always prompt and polite, helpful with any technical issues.
So very easy to do. Send off the old to be converted to new. So glad I did this.
What I-memories gave me words can't describe. I thought I lost my video recordings that were on VHS of my children. Imemories was able to restore and digitalize them. The process was simple and their instructions were easy to follow and they returned my videos back.
So happy I decided to give iMemories a try! I was able to re-live the memories I had long forgotten!
Was amazing to see old videos... and realize that we are terrible film makers. But the subjects are priceless. We are grateful that this service is available. Strolling down memory lane...
I have been pleased with every step of the process. I am happy with the results as well. The only glitch was after I initially ordered my memory box, I got an email saying I hadn't completed my order. It was certain I had, but I assumed it was my mistake. I went back on the site and ordered the box. I ended up getting two boxes and being charged 1499 for each of them. Outside of that the entire process was perfection. Thank you.
I had some vcr tapes and 8mm tapes from the 90's and early 2000's. I found imemories while searching the web and decided to give it a go. The ordering process was simple and easy to understand. After placing my order, they sent me a box with packaging supplies to keep my tapes safe during shipping, as well as a shipping label that was included in the price. I packaged up my tapes, dropped the box off at a FedEx store, and could not believe how fast I received a message telling me my order was ready to view online. They do give you options to purchase hard copies, however I decided to receive mine in digital form so I could just download them myself onto my laptop and make my own hard copies. They did give me 30 days to access the digital copies to download, which was plenty of time for me. You also have an option to subscribe to a monthly subscription of cloud storage if you want to have online access to your videos beyond the 30 days. About a week after I received the message my videos were ready; they shipped my tapes back to me. To sum this up, I am very satisfied with imemories and highly recommend them!
I was a little confused at first as to what iMemories's was going to do with the photos and other things I sent to them. When I received everything back, I still was not sure of the next step. I received outside help to download my pictures so am OK with it all.
I was nervous to trust anyone with my box full of priceless family memories. After reading reviews I decided to go with iMemories and crossed my fingers that I wasn't making a mistake. Not only was it super easy to use their app, but they finished digitizing my videos ahead of schedule. Highly recommend!
Easy getting all of my pictures, videos, etc.sent to you and the quick turnaround!
My experience was fabulous. Everything went smoothly, excellent quality, and great timing. The only thing that was a little disappointing was having to pay full price for a tape that was completely empty.
Hi Dawn, Thank you for the wonderful review! I reviewed your order and there were no charges for any blank tapes. You were charged for five film reels and two videotapes, that all had video footage on them. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
I was greatfull for what I received, but the cost was extremely high for the amount of footage I received
Hi Connie, We appreciate your comment! IMemories does charge a flat rate for the digital conversion. With 8mm film reels each 50' of film is only 3-4 minutes of video, as that was the technology at the time.
With the wide variety of things I needed converted over to digital, I had a hard time finding a one stop shop until I found these guys. Restored several vintage photos and absolutely 0 complaints.
Imemories is simply the BEST. Made it so easy to spend my tapes, quick turnaround and they answered all questions I had. Fantastic quality of my finished product. I highly recommend them…….absolutely a friendly, customer based company. You won't regret using them!
Very happy with the conversion. I received my product quicker than originally expected.
It's costly if you have a lot of tapes but what is the alternative, not being able to access them?
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Kim, Thanks for your wonderful feedback! We appreciate you using iMemories and want to ensure you had the best experience possible! We can certianly refund you for the second SafeShip Kit due to the error. Please allow 3-5 business days for that refund to post to your account. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.