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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,002
value
158
shipping
156
returns
82
quality
6,781
This company responds to reviews on average within 2 days

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7,376 reviews

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New York
2 reviews
0 helpful votes
Follow Ruth S.
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Some of the slides are 70+years old. It's really great to have them in a format where I can view them any time I want. They have all been added to various slide shows around the house.

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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Great investment
July 16, 2024

I'm so glad I did my research and used Imemories. It was easy, fast and reasonable. My whole family has benefited from my decision to convert all my old media. It was so easy to share files! We all enjoyed going back in time.

Date of experience: July 16, 2024
Illinois
1 review
0 helpful votes
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Good service!
July 16, 2024

The service was excellent. All my films were transferred to digital as I requested. All material was returned to me.

Date of experience: July 16, 2024
Kansas
1 review
0 helpful votes
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Great service
July 16, 2024

I was very pleased with my 2 orders I sent in. They were pretty prompt in getting the videos

Date of experience: July 16, 2024
New York
1 review
0 helpful votes
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Saving memories
July 16, 2024

Customer service was always prompt and polite, helpful with any technical issues.

Date of experience: July 16, 2024
Illinois
2 reviews
0 helpful votes
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So very easy to do. Send off the old to be converted to new. So glad I did this.

Date of experience: July 16, 2024
New York
1 review
0 helpful votes
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Speechless
July 16, 2024

What I-memories gave me words can't describe. I thought I lost my video recordings that were on VHS of my children. Imemories was able to restore and digitalize them. The process was simple and their instructions were easy to follow and they returned my videos back.

Date of experience: July 16, 2024
New York
1 review
0 helpful votes
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Amazing Memories
July 16, 2024

So happy I decided to give iMemories a try! I was able to re-live the memories I had long forgotten!

Date of experience: July 16, 2024
North Carolina
1 review
0 helpful votes
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Brought back old memories.
July 16, 2024

Was amazing to see old videos... and realize that we are terrible film makers. But the subjects are priceless. We are grateful that this service is available. Strolling down memory lane...

Date of experience: July 15, 2024
Ohio
1 review
0 helpful votes
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Mostly a great experience!
July 15, 2024

I have been pleased with every step of the process. I am happy with the results as well. The only glitch was after I initially ordered my memory box, I got an email saying I hadn't completed my order. It was certain I had, but I assumed it was my mistake. I went back on the site and ordered the box. I ended up getting two boxes and being charged 1499 for each of them. Outside of that the entire process was perfection. Thank you.

Date of experience: July 15, 2024
Stacey S. iMemories Rep
over a year old

Hi Kim, Thanks for your wonderful feedback! We appreciate you using iMemories and want to ensure you had the best experience possible! We can certianly refund you for the second SafeShip Kit due to the error. Please allow 3-5 business days for that refund to post to your account. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

North Carolina
1 review
0 helpful votes
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I had some vcr tapes and 8mm tapes from the 90's and early 2000's. I found imemories while searching the web and decided to give it a go. The ordering process was simple and easy to understand. After placing my order, they sent me a box with packaging supplies to keep my tapes safe during shipping, as well as a shipping label that was included in the price. I packaged up my tapes, dropped the box off at a FedEx store, and could not believe how fast I received a message telling me my order was ready to view online. They do give you options to purchase hard copies, however I decided to receive mine in digital form so I could just download them myself onto my laptop and make my own hard copies. They did give me 30 days to access the digital copies to download, which was plenty of time for me. You also have an option to subscribe to a monthly subscription of cloud storage if you want to have online access to your videos beyond the 30 days. About a week after I received the message my videos were ready; they shipped my tapes back to me. To sum this up, I am very satisfied with imemories and highly recommend them!

Date of experience: July 15, 2024
Washington
1 review
0 helpful votes
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I was satisfied
July 15, 2024

I was a little confused at first as to what iMemories's was going to do with the photos and other things I sent to them. When I received everything back, I still was not sure of the next step. I received outside help to download my pictures so am OK with it all.

Date of experience: July 15, 2024
Florida
1 review
0 helpful votes
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Great experience! Quality work!
July 15, 2024

I was nervous to trust anyone with my box full of priceless family memories. After reading reviews I decided to go with iMemories and crossed my fingers that I wasn't making a mistake. Not only was it super easy to use their app, but they finished digitizing my videos ahead of schedule. Highly recommend!

Date of experience: July 15, 2024
Virginia
1 review
0 helpful votes
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Easy getting all of my pictures, videos, etc.sent to you and the quick turnaround!

Date of experience: July 14, 2024
California
1 review
0 helpful votes
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Memorable
July 14, 2024

My experience was fabulous. Everything went smoothly, excellent quality, and great timing. The only thing that was a little disappointing was having to pay full price for a tape that was completely empty.

Date of experience: July 14, 2024
Stacey S. iMemories Rep
over a year old

Hi Dawn, Thank you for the wonderful review! I reviewed your order and there were no charges for any blank tapes. You were charged for five film reels and two videotapes, that all had video footage on them. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Ohio
2 reviews
0 helpful votes
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.
July 14, 2024

I was greatfull for what I received, but the cost was extremely high for the amount of footage I received

Date of experience: July 14, 2024
Stacey S. iMemories Rep
over a year old

Hi Connie, We appreciate your comment! IMemories does charge a flat rate for the digital conversion. With 8mm film reels each 50' of film is only 3-4 minutes of video, as that was the technology at the time.

Illinois
1 review
0 helpful votes
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Products
July 14, 2024

With the wide variety of things I needed converted over to digital, I had a hard time finding a one stop shop until I found these guys. Restored several vintage photos and absolutely 0 complaints.

Date of experience: July 14, 2024
Virginia
1 review
0 helpful votes
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Memories
July 14, 2024

All interactions were positive. Memories will be enjoyed for years to come!

Date of experience: July 14, 2024
South Carolina
2 reviews
0 helpful votes
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Best Decision I Made
July 14, 2024

Imemories is simply the BEST. Made it so easy to spend my tapes, quick turnaround and they answered all questions I had. Fantastic quality of my finished product. I highly recommend them…….absolutely a friendly, customer based company. You won't regret using them!

Date of experience: July 14, 2024
Florida
1 review
0 helpful votes
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Very Easy Process
July 14, 2024

Very happy with the conversion. I received my product quicker than originally expected.
It's costly if you have a lot of tapes but what is the alternative, not being able to access them?

Date of experience: July 14, 2024