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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Pennsylvania
3 reviews
0 helpful votes
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My memories
July 8, 2024

I'm so happy I did this! All my memories in one place! I would recommend this company to anyone. They were quick and easy to work with. Five stars all the way

Date of experience: July 8, 2024
New Jersey
1 review
0 helpful votes
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I'm out of words, having the VHS digitalized and be able to see my parents and other family members who are no longer with us for many years, it was the most wonderful gift I could have wished for. Thank you for making memories eternal.

Date of experience: July 8, 2024
Texas
1 review
0 helpful votes
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Amazing!
July 8, 2024

So glad we did this! The entire process was stress-free and easy, and everything was done pretty fast. So impressed! We have watched these videos, and they have brought a lot of joy back to us. Thanks!

Date of experience: July 8, 2024
New Jersey
1 review
0 helpful votes
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The packaging process was very simple and I even received a follow-up phone class to check if I needed any help. It was well worth it to see faces I haven't seen in years. I'm grateful to have the memories that I thought were lost to time.

Date of experience: July 8, 2024
Missouri
1 review
0 helpful votes
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We were delighted
July 8, 2024

Your service brought back so many happy memories in an easily viewable format.

Date of experience: July 8, 2024
Minnesota
1 review
0 helpful votes
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Easy Peasy - just send in your old VHS tapes and you will get an email telling you when they are ready to be viewed online or on the app (which we love). Thank you so much iMemories!

Date of experience: July 8, 2024
Pennsylvania
1 review
0 helpful votes
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Media transfered
July 8, 2024

As Advertised, decent pricing and excellent communication.

Date of experience: July 7, 2024
North Carolina
1 review
0 helpful votes
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What a GIFT!
July 7, 2024

Thank you thank you for such an outstanding job you did with my videos. I watch them over and over.

Date of experience: July 7, 2024
Texas
1 review
0 helpful votes
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Timely and Excellent Outcome
July 7, 2024

Timely assistance and follow up to questions.
Copied photos look good. Quick turn-around.

Date of experience: July 7, 2024
New Jersey
1 review
0 helpful votes
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Fabulous service!
July 7, 2024
Updated review

So far, so good :) it is very easy and convenient. Very happy!

Date of experience: July 7, 2024

Very happy with this!
November 17, 2023
Previous review

All has gone well so far! I plan on sending more movies soon

Date of experience: November 17, 2023
California
1 review
0 helpful votes
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Loved it. Made my husband cry!
July 7, 2024

Great, have told many people about it. My kids loved watching when they were babies. ( now all are adults)

Date of experience: July 7, 2024
New York
1 review
0 helpful votes
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Very worthy
July 7, 2024

An encounter with the past, that can be shared with the rest of the family. Truly recommend it!

Date of experience: July 7, 2024
Rhode Island
1 review
0 helpful votes
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Pleased
July 7, 2024

I had 80 slides from the early 1950's converted. Other companies had "extra cost" for such slides. IMemories did not, pleased with the results.

Date of experience: July 7, 2024
New Jersey
1 review
0 helpful votes
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Thanks for the memories
July 7, 2024

Conversion of VHS tape to DVD of my sons(12 & 14 at the time) playing during a piano recital. The original recording was done by a friend with a standard camcorder without any special equipment to enhance the sound or the lighting. The volume of the piano is fine, the volume and clarity of the comments made by the teacher and the MC (me) is not loud enough. The lighting is too dark. Despite the flaws, we are very satisfied that this important event from 1986 is preserved and available to our grandchildren.

Date of experience: July 7, 2024
Ohio
1 review
0 helpful votes
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Memories forgotten.
July 7, 2024

Very easy and found wonderful memories that I had forgotten.

Date of experience: July 7, 2024
North Carolina
1 review
0 helpful votes
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Memories
July 7, 2024

The only thing I wish is the videos were clearer and static had been removed but guess that was impossible.

Date of experience: July 7, 2024
Connecticut
1 review
0 helpful votes
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The Perfect Choice
July 7, 2024

After comparing several companies on the options they provided on the transfer of old films, iMemories met All my expectations. From start to finish I couldn't be more pleased. Even when I called with curious questions they explained everything in such easy detail. My entire family are also enjoying this wonderful experience. I'm even putting together more items to have digitized. These memories will stay with my family and friends Forever. Thank You iMemories…

Date of experience: July 7, 2024
Texas
1 review
0 helpful votes
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Galveston years
July 7, 2024

Very easy and complete just as described- tapes were sent in using provided boxing materials and copied to the cloud then returned.

Date of experience: July 7, 2024
California
1 review
0 helpful votes
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Not satisfied.
July 7, 2024

IMemories original price omitted one reel which was returned. I had to return the omitted reel and pay extra to get it processed. Also, unable to access the website on 06July24 07:40pm. Otherwise all OK.

Date of experience: July 6, 2024
Stacey S. — iMemories Rep
over a year old

Hi James, Thank you for your feedback. When you logged in to make payment for your order, you had removed the other film reel from your cart and paid for only five of the six that you sent in. There were no extra charges. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Oregon
2 reviews
0 helpful votes
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Great customer service!
July 7, 2024

Quick turn around if digitizing old 8 mm movies so we could edit them into a shorter collection of family videos

Date of experience: July 6, 2024