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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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I know that my order was not completed. My Baptism was not done. No excused will do.
Easy and quick - trusted based on friends experience
Adriana, thank you so much for trusting us based on your friends’ recommendation. We’re happy to hear you had a great experience!
I have spent the last year, organizing my mother's lifetime photos after she passed away. I wish that I had done this while she was alive.
I memories help to make complete my project converting all the negatives and slides into digital photos that were easily downloadable. I wish that I had known about this service a year ago I would've used them for everything all of the VHS tapes all of the real real tapes, all of the photographs they could've handled. But I am thrilled with this outcome.!
Elizabeth, thank you so much for sharing your heartfelt experience. We're honored to have helped preserve such precious memories.
I'm happy with the quality of the digital conversion. I have had some trouble with the website. My albums were listed in 2 rows, and when I clicked the 3 dots to download the albums in the second row, the web page would not scroll down far enough to select "download". I had to reduce the size of the webpage to see the "download" button. Still, it was great to be able to watch home movies I haven't seen not seen in a very long time.
Sheila, it’s wonderful to hear that being able to revisit those cherished home movies brought you joy. Thank you for sharing your experience with the website, I’ll pass this along to our team so we can make the process smoother and more intuitive. Your feedback means a lot.
They did a great job digitizing my home movies and making them available online. So thankful I have them to view anytime I want and know the tapes won't get damaged and unwatchable. Thanks!
Thank you so much Brandy! We’re thrilled to hear you’re happy with the results. It’s truly an honor to help preserve and protect your precious memories.
The cost of mailing the materials back and forth ($16.50 plus $28) seems expensive and out of line with the charges for converting the film and photos to digital. Granted, I took advantage of the 50% off sale. It seems rather high and does not require the equipment, man power & expertise of converting the originals. In the future, the mailing costs may be a game breaker for what I choose to convert.
Thank you, Sandra, for your thoughtful feedback about the mailing costs. We truly understand how those expenses can add up and really appreciate you sharing your experience so honestly. We use FedEx as out shipper to help ensure your materials arrive safely each way. We’re continuously reviewing our shipping options to keep them as affordable as possible without compromising safety.
Memories from 1995 stuck on videos un able to watch: Have only watched a few, but has been a wonderful experience. Even was able to send a sneak peak to my daughter via message, and she was able to view. So far love the app
Thank you so much, Tonya, for sharing your wonderful experience. We’re thrilled the app made it easy to share those moments with your daughter!
I had zero digital copies of baby photos of my son. All I had was some hard copies and some CDs. IMemories was able to pull photos off all the CDs except one. The scans of the hard copy photos were not the best--I could get better scans using my scanner but just didn't want to spend the time doing it. And I wouldn't have placed an order at all if I didn't have a 50% off coupon. So, worth the price (with the discount) just because it saved me the hassle of doing it myself and they were able to pull long-lost photos off the CDs. I'm so glad I finally have digital photos of my son that I can pass down to him.
Thank you so much, Ruth, for sharing your experience! We’re delighted we could help preserve those special memories and make it easier for you to create digital keepsakes of your son's photos.
When i submitted my video tapes for digitalization, I received a note on the status section that a number fo them had to be sent for extra care to a specialized team. These tapes then took several weeks to be converted (not longer than you website promises) with some coming out with lower quality (diagonal lines). I approached the support team on this (see comment below). It would have helped if the specialized team had sent me a note before that when the digitalization was completed explaining some of the problems they had with my tapes (20-25 years old) and that this was the reason some came out at lower viewing quality. Thu=is way I would not ahve had to chase the support team.
Jan, thank you for your thoughtful feedback and for recognizing the care we take with older tapes. We're sorry for the delayed communication regarding quality concerns and appreciate you bringing this to our attention; your trust matters deeply, and we'll work to improve clarity so you never have to chase answers.
I was nervous to send in original tapes to imemories but the customer service agent assured me that they received them and they were being processed. So glad I spoke to an actual person.
Thank you, Janie, for sharing your experience. We’re thrilled to hear that our team provided reassuring support and that you felt confident throughout the process.
I have sent 11 trays of slides to iMemories in 6 different shipments over about a year and a half. They have digitized them with perfect results and have timely returned my original slides in perfect condition. I highly recommend iMemories.
Rachel, thank you so much for your heartfelt recommendation and continued trust. We're delighted to hear the quality met your expectations.
I sent in 10 VHS tapes and received all of them digitally, plus received my VHS tapes back. These old videos are going to be amazing gifts for Christmas.
Erwin, thank you so much for your kind words. We're truly thrilled to have helped preserve those precious memories and honored to be part of your holiday gifting.
I have a lot of Albums from the 60s, 70s, 80s. So, I expect to submit more orders as I work through the albums. Most of my Albums are 8.5 x 11 size pages with multiple photos per page and double-sided!
Thanks!
Thank you so much, Robert! It’s fantastic to hear that the albums turned out just the way you hoped.
Can't imagine the beauty of being able to have family anywhere in the world see these videos! The quality ease of using is priceless.
Brandee, thank you for sharing how our service helped reconnect your family worldwide, that connection truly means everything.
It started out with excitement and ended with disappointment as you were only able to convert about half of the 24 items I provided.
Andrew, thank you for sharing your experience. We’re sorry some items couldn’t be digitized due to copyright laws, but we appreciate your understanding and are glad we could provide credit for those.
I received all my things back and have loved being able to see Super 8 movies of my family, especially those that I didn't get a chance to meet.
Thank you so much for your kind words and for sharing how meaningful it is to revisit those precious memories. We truly appreciate your trust.
If I had to do this project of transferring photos to be digital, it would probably have taken me hours to days to weeks, maybe even months to get it done.
Thank you so much for your kind words, Margot! We’re thrilled to have saved you time and effort, and we look forward to helping preserve more of your precious memories in the future.
I purchased the AI enhancement for my digital conversion of my VHS family movies. I expected a bit more sharpness in the finished product. I understand it was probably the quality of the tape. All other services have been great.
Thank you for your thoughtful feedback, Deborah. We’re glad to hear you were pleased with the overall service and appreciate your understanding about original tape quality impacting sharpness. It means a lot to us to know our efforts have made a positive difference in preserving your treasured family memories.
Super excelente me encanto todo muy rapido y excelente ayuda enel seguimirnto de mis productos lo recomiendo 100%
Gracias, Rossy, por compartir tu experiencia tan positiva. Nos alegra mucho saber que el proceso fue rápido y que recibiste el apoyo necesario para el seguimiento de tus productos.
I started to try to convert all of these myself but OMG, I had many problems. These folks did everything for me and so beautifully, too. I cry tears of joy when I watch these videos. Lovely experience from beginning to end.
Lonnie, thank you so much for trusting us with your cherished videos and sharing your heartfelt experience. It truly means the world to know we could help bring such joy and these special moments back to life for you.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Teddy, we’re truly sorry for the disappointment — we know how meaningful this occasion is to you. When our team reviewed the tape, the content appeared to be entirely copyrighted recorded TV, specifically The Oprah Winfrey Show, which we’re legally unable to digitize.
That said, we’re more than willing to review the tape again to ensure no home video footage was missed. Please don’t hesitate to reach out to our Customer Care team, we want to make sure your memories are preserved properly, and we’re here to help in any way we can.