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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

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7,376 reviews

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Florida
1 review
1 helpful vote
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My second order placed with iMemories
July 20, 2024
Updated review

Just had the second batch of VHS tapes I mailed into iMemories posted and am enjoying them as much as my initial order several months ago. Excellent customer service and follow through from start to finish with these people. I highly recommend them!

Date of experience: July 20, 2024

My first order with iMemories
June 4, 2024
Previous review

It was an excellent experience ordering from iMemories for the first time. All the customer service people I spoke with over the phone were very helpful and couldn't have been more eager to please and professional. I didn't like the way several of my videos were cut up into too many short clips...but I was assured this could be corrected and put together the way I like by both of the company representatives I discussed this with. Needless to say, I already sent more old home movies in to be copied and streamed yesterday! Call me a satisfied customer!:)

Date of experience: June 4, 2024
Colorado
1 review
0 helpful votes
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Family
July 20, 2024

Easy to do. Do need to still convert digital for sharing. That is still to be done.

Date of experience: July 20, 2024
Massachusetts
1 review
0 helpful votes
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Great experience, besides one tape that wasn't mine but they claim I sent in. It has a family and their pets who I've never seen before.

Date of experience: July 20, 2024
Missouri
1 review
1 helpful vote
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Review
July 20, 2024
Updated review

Imemories staff was efficient, helpful and courteous! They converted our films quickly and did an excellent job! Our whole family is enjoying the films saved on the cloud! Great job, IMemories team!

Date of experience: July 20, 2024

Excellent service/helpful, friendly staff
June 16, 2024
Previous review

Excellent experience with I Memories! Excellent, friendly, helpful staff. Our whole family is enjoying viewing memories that would have been lost forever! Thank you for, excellent, friendly service and for cloud storage! Great,company and very efficient. Emails were frequent and kept me up to date!

Date of experience: June 16, 2024
Tennessee
2 reviews
0 helpful votes
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Captured A Lifetime
July 20, 2024

The process of having my memories digitized was very streamlined. IMemories did exactly what they said they would do in a timely manner and I am excited to be able to run my photos on my TV to eliminate all the pictures sitting around that others may not see and that have to be dusted.

Date of experience: July 20, 2024
Maryland
1 review
0 helpful votes
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Good
July 20, 2024

Good, will be sending more movies and pictures in to have transferred.

Date of experience: July 20, 2024
California
1 review
0 helpful votes
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Great service!
July 20, 2024

Sent in mixtures of multi family photos in multi-formats. They did a great job of eroding everything straight.

Date of experience: July 19, 2024
Connecticut
2 reviews
0 helpful votes
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Growing up
July 20, 2024

Overall my experience was good. I had videos on my vhs tapes that were not copied and I'm not sure why. It was rather pricey but well worth it. My oldest daughters in the videos was taken from this earth way to soon so these memories are priceless.

Date of experience: July 19, 2024
California
1 review
0 helpful votes
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Amazing memories
July 20, 2024

It brought tears to my family eyes being able to watch our vids

Date of experience: July 19, 2024
Missouri
1 review
0 helpful votes
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Easy!
July 20, 2024

Couldn't be happier with the simplicity of the experience and how great of quality our videos were converted into. Absolutely would recommend.

Date of experience: July 19, 2024
Tennessee
2 reviews
0 helpful votes
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Great Service!
July 19, 2024

My films were much better than I remember them. Everyone was courteous, informative, and great to work. I have a few more tapes to send, and then I will have all my memories back. You don't realize how much it helps to have movies of your family members that are now gone. Thank you, iMemories, for the great job you did for me and my family.

Date of experience: July 19, 2024
New Jersey
1 review
0 helpful votes
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Great memories
July 19, 2024

A lifetime of good times awoken from the recesses of my basement from decades ago.

Date of experience: July 19, 2024
Texas
2 reviews
0 helpful votes
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Review of digital from slides
July 19, 2024

My family has enjoyed so much being able to view and relive memories made with their grandparents. Aunts and uncles. Our families are spread over several states. This has been well worth the money!

Date of experience: July 19, 2024
Hawaii
1 review
0 helpful votes
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Easy to send and receive the media. Took some effort to download the files.

Date of experience: July 19, 2024
Florida
1 review
0 helpful votes
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Excellent service and quality
July 19, 2024

I was very pleased with the customer service and quality of the conversions done of our treasured family memories.

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Laura, We're thrilled to hear this! Your trust in us with such precious memories is deeply appreciated.

Illinois
1 review
0 helpful votes
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So easy!
July 19, 2024

Imemories made the process of getting my slides converted to digital pictures effortlessly.

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Julie, Thanks for the wonderful review!

Kentucky
1 review
0 helpful votes
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Excellent customer service
July 19, 2024

The best customer service hands down!
My only complaint is the quality of the videos. This could be what I gave them to work with I am sure. Old video from VCHS-c tapes.
I would have lost all the memories if they had not digitally converted them.

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Douglas, It's wonderful to hear that you were pleased with our representatives! Knowing they made a positive impact on your experience with us is truly rewarding. A heartfelt thanks to you!

New Jersey
1 review
0 helpful votes
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Very professional.
July 19, 2024

The service was excellent, quality good, on time, and they kept me informed. I used the 50 % off coupon code which enabled me to afford it.

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Susan, This is great to hear! Thank you for taking the time to comment!

Arkansas
1 review
0 helpful votes
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Overall Experience
July 19, 2024

Overall experience was great! Only complaint I have is I wish it was less wait time once the videos were sent in until the time I received the digital copies!

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi David, Thanks for your feedback. IMemories does have one of the fastest turnaround times in the industry! Orders currently complete about 2-3 weeks from when payment is made. Your order was completed in six days, which is amazing! We appreciate you trusting us with your precious memories.

Iowa
1 review
0 helpful votes
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Memories SAVED
July 19, 2024

Overall I was very pleased. IMemories digitized home movies (mini vhs) from when my kids were little. I purchased the box to ship them in so I was confident they would arrive safe. Walking down memory lane was priceless! I took one star off because there is no control over when your items ship back to you. They shipped my product when I was out of town and it sat outside in the rain for 5 days and thankfully wasn't stolen.

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Shelly, Thank you for your feedback. We do send out an email with the FedEx tracking information when we ship the orders back to let customers know they are on their way. If you do have any orders in the future, FedEx can certainly hold the order until you return. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.