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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,978
value
158
shipping
156
returns
82
quality
6,685
This company responds to reviews on average within 2 days

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7,376 reviews

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Missouri
1 review
0 helpful votes
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I got half of my order perfectly. The other hald (26 negatives) were not able to be viewed at all. They were given to a manager who fixed whatever problem there was and sent them to me perfectly. I am happy.

Date of experience: November 20, 2025
New York
1 review
0 helpful votes
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Very pleased!
November 23, 2025

This was a very simple process. I had five VHS tapes of old family vacations. IMemories created a shipping label for me, I mailed the tapes to them, and within 10 days, I had a message that my first tape was ready to view/download! I didn't realize my digitizing would take place in stages; I thought I'd be notified when all were done. That allowed me to view them, download them, and save them along the way. The downloading process was simple and did not take long at all. (There is a disclaimer that it may take up to 12 hrs for a download, and mine did not). I also chose the "Enhance with AI" option, which was also part of the 50% off coupon code iMemories offered, and I'm glad I did. My tapes are 20 and 30 yrs old, so I wanted the images to be as good as they could be. I've now gotten all of my downloads saved to multiple USBs to give to family members. It did cost a lot for me to get my tapes back- $25. I wish shipping them back to me had been less costly, but overall, I am happy with the quality, the price, and the speed at which this process was completed. I needed to connect with customer service a couple of times and they were easy to contact and very helpful. Thank you!

Date of experience: November 23, 2025
Missouri
1 review
0 helpful votes
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Memories
November 23, 2025

This was a great experience. Quick turnaround and I love being able to access and share precious memories that hadn't been seen for so long.

Date of experience: November 23, 2025
Utah
1 review
0 helpful votes
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Got back my box with negatives. One of may favorites, which was a single, larger negative, was quite orange and the picture was flipped. Most of the others were okay, but I had expected better quality from the 35 mm film that I had stored so carefully for 40 years. I tried a post scanning AI option to see if they would crisp up. Most doubled in storage size with non-detectable changes and many digital photos were not given the AI treatment. I am not sure why. Overall it is nice to have the digital photos. Because the negatives were generally clumped into a fairly large file for download, it has taken me many hours to separate the rolls of films. I had sent in each roll in a separate sleeve, so I was surprised when they came back in bunches rather than rolls.

Date of experience: October 15, 2025
California
1 review
0 helpful votes
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Memories Come Alive
November 21, 2025

Totally enjoyed the few I've watched - so many, taking my time in doing so. However, I have a mystery. How do I share with my relatives - those who definitely show up in the films? I'm definitely not experienced in computer stuff, thus my problem. But sure love what you are doing! The enhancement was so worth the cost!

Date of experience: November 21, 2025
New Jersey
1 review
0 helpful votes
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Great, efficient, responsive and easy
November 21, 2025

All of the successful conversions are fantastic and easy to share and access. Anything not converted was explained and refunded if possible. Great customer service and experience!

Date of experience: November 20, 2025
Kentucky
1 review
1 helpful vote
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Awesome Results
November 20, 2025

This is the third time that I have sent off large batches of photos and negatives to be digitized. Great experience… I will continue to use them as I digitize our entire life collection.

Date of experience: November 20, 2025
Louisiana
1 review
1 helpful vote
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Amazing!
November 20, 2025

Fast service, great customer service, responds quickly to email questions. 100% satisfied! Thank you so much for turning my old, dusty VHS tapes into watchable memories!

Date of experience: November 20, 2025
Utah
1 review
0 helpful votes
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Home Video Digitization Project
November 20, 2025

We sent our home videos (VHS, 8MM & Super 8 formats) in to be digitized. The results appear to be fairly good given the age of some of these tapes. It appears a few files may not have sound associated with them; not sure if it was due to our tapes or something happened during the digitization process. Overall, this project accomplished our desired goals.

Date of experience: November 20, 2025
North Carolina
1 review
1 helpful vote
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Great Experience
November 20, 2025

So many old memories of my children, parents, and grandparents are now digitized. I can show these to my sisters and cousins. Great memories of some who have passed on. The quality is good. The process was straightforward. I received back the originals as promised. Tracking throughout.

My only wish is that I could have been given the opportunity to see an example of AI enhanced. I would not buy a "pig in a poke". Without an example, I declined. Wish they would show me what they are selling.

Date of experience: November 20, 2025
Florida
1 review
0 helpful votes
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Great Experience
November 20, 2025

I sent in 12 8 mm tapes to be converted to digital and it turned out great all the movies or just as I hoped it would be great memories and now I don't have to worry about tapes getting ruined thank you

Date of experience: November 20, 2025
Missouri
1 review
0 helpful votes
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Great service
November 20, 2025

This is a great service taking all my memories no matter the format and bringing the to life in a digital format making them easy to share!

Date of experience: November 19, 2025
District of Columbia
1 review
0 helpful votes
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Quick turnaround service
November 20, 2025

What I like was there were very clear instructions on the process and steps to sending off my vhs to get it digitized. They sent originals backs. Everything was done in a timely manner.

Date of experience: October 29, 2025
Oregon
1 review
1 helpful vote
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Awesome service!
November 19, 2025

We wanted to digitize 21 tapes so we could watch them again. Imemories was so prompt and within 48 hours i already had a handful of tapes ready to view! Imemories highly recommend IMemories if you're looking to digitize old tapes. It's so fun to be able to watch old memories. 😊10/10

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Date of experience: November 19, 2025
Stacey S. iMemories Rep
5 months ago

Thank you for the kind words Nicole! We're happy to hear your order was processed quickly and that you're enjoying your digitized tapes. It’s an honor to help preserve your memories.

Utah
1 review
0 helpful votes
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Special memories
November 19, 2025

I wanted to preserve some special memories of my husbands. I thought the pictures would be on a disk, but unfortunately I did not order them that way so I am going to download them on a disk myself. My experience with iMemories has been a good one.

Date of experience: November 19, 2025
Stacey S. iMemories Rep
5 months ago

Jewell, thank you so much for sharing your experience and choosing us to help preserve such meaningful memories.

Alabama
1 review
0 helpful votes
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It's about time
November 19, 2025

I have been saying I'm going to do this for years, and i finally did. I'm so thankful I did it now. Our pictures are good, but the videos are great! They are funny and bring back many wonderful memories with the children. I couldn't be more pleased.

Date of experience: November 19, 2025
Stacey S. iMemories Rep
5 months ago

Thank you for sharing your experience Tami, and letting us be part of preserving those precious moments!

Colorado
1 review
0 helpful votes
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Didn't finish order
November 19, 2025

I know that my order was not completed. My Baptism was not done. No excused will do.

Date of experience: November 18, 2025
Stacey S. iMemories Rep
5 months ago

Teddy, we’re truly sorry for the disappointment — we know how meaningful this occasion is to you. When our team reviewed the tape, the content appeared to be entirely copyrighted recorded TV, specifically The Oprah Winfrey Show, which we’re legally unable to digitize.

That said, we’re more than willing to review the tape again to ensure no home video footage was missed. Please don’t hesitate to reach out to our Customer Care team, we want to make sure your memories are preserved properly, and we’re here to help in any way we can.

California
1 review
0 helpful votes
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Grateful to have
November 18, 2025

Easy and quick - trusted based on friends experience

Date of experience: November 18, 2025
Stacey S. iMemories Rep
5 months ago

Adriana, thank you so much for trusting us based on your friends’ recommendation. We’re happy to hear you had a great experience!

Connecticut
1 review
0 helpful votes
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Very easy to use. Beautiful outcome.!
November 18, 2025

I have spent the last year, organizing my mother's lifetime photos after she passed away. I wish that I had done this while she was alive.

I memories help to make complete my project converting all the negatives and slides into digital photos that were easily downloadable. I wish that I had known about this service a year ago I would've used them for everything all of the VHS tapes all of the real real tapes, all of the photographs they could've handled. But I am thrilled with this outcome.!

Date of experience: November 18, 2025
Stacey S. iMemories Rep
5 months ago

Elizabeth, thank you so much for sharing your heartfelt experience. We're honored to have helped preserve such precious memories.

Indiana
1 review
0 helpful votes
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Movies I haven't seen in years
November 18, 2025

I'm happy with the quality of the digital conversion. I have had some trouble with the website. My albums were listed in 2 rows, and when I clicked the 3 dots to download the albums in the second row, the web page would not scroll down far enough to select "download". I had to reduce the size of the webpage to see the "download" button. Still, it was great to be able to watch home movies I haven't seen not seen in a very long time.

Date of experience: November 18, 2025
Stacey S. iMemories Rep
5 months ago

Sheila, it’s wonderful to hear that being able to revisit those cherished home movies brought you joy. Thank you for sharing your experience with the website, I’ll pass this along to our team so we can make the process smoother and more intuitive. Your feedback means a lot.