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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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I got half of my order perfectly. The other hald (26 negatives) were not able to be viewed at all. They were given to a manager who fixed whatever problem there was and sent them to me perfectly. I am happy.
This was a very simple process. I had five VHS tapes of old family vacations. IMemories created a shipping label for me, I mailed the tapes to them, and within 10 days, I had a message that my first tape was ready to view/download! I didn't realize my digitizing would take place in stages; I thought I'd be notified when all were done. That allowed me to view them, download them, and save them along the way. The downloading process was simple and did not take long at all. (There is a disclaimer that it may take up to 12 hrs for a download, and mine did not). I also chose the "Enhance with AI" option, which was also part of the 50% off coupon code iMemories offered, and I'm glad I did. My tapes are 20 and 30 yrs old, so I wanted the images to be as good as they could be. I've now gotten all of my downloads saved to multiple USBs to give to family members. It did cost a lot for me to get my tapes back- $25. I wish shipping them back to me had been less costly, but overall, I am happy with the quality, the price, and the speed at which this process was completed. I needed to connect with customer service a couple of times and they were easy to contact and very helpful. Thank you!
Got back my box with negatives. One of may favorites, which was a single, larger negative, was quite orange and the picture was flipped. Most of the others were okay, but I had expected better quality from the 35 mm film that I had stored so carefully for 40 years. I tried a post scanning AI option to see if they would crisp up. Most doubled in storage size with non-detectable changes and many digital photos were not given the AI treatment. I am not sure why. Overall it is nice to have the digital photos. Because the negatives were generally clumped into a fairly large file for download, it has taken me many hours to separate the rolls of films. I had sent in each roll in a separate sleeve, so I was surprised when they came back in bunches rather than rolls.
Totally enjoyed the few I've watched - so many, taking my time in doing so. However, I have a mystery. How do I share with my relatives - those who definitely show up in the films? I'm definitely not experienced in computer stuff, thus my problem. But sure love what you are doing! The enhancement was so worth the cost!
All of the successful conversions are fantastic and easy to share and access. Anything not converted was explained and refunded if possible. Great customer service and experience!
This is the third time that I have sent off large batches of photos and negatives to be digitized. Great experience… I will continue to use them as I digitize our entire life collection.
Fast service, great customer service, responds quickly to email questions. 100% satisfied! Thank you so much for turning my old, dusty VHS tapes into watchable memories!
We sent our home videos (VHS, 8MM & Super 8 formats) in to be digitized. The results appear to be fairly good given the age of some of these tapes. It appears a few files may not have sound associated with them; not sure if it was due to our tapes or something happened during the digitization process. Overall, this project accomplished our desired goals.
So many old memories of my children, parents, and grandparents are now digitized. I can show these to my sisters and cousins. Great memories of some who have passed on. The quality is good. The process was straightforward. I received back the originals as promised. Tracking throughout.
My only wish is that I could have been given the opportunity to see an example of AI enhanced. I would not buy a "pig in a poke". Without an example, I declined. Wish they would show me what they are selling.
I sent in 12 8 mm tapes to be converted to digital and it turned out great all the movies or just as I hoped it would be great memories and now I don't have to worry about tapes getting ruined thank you
This is a great service taking all my memories no matter the format and bringing the to life in a digital format making them easy to share!
What I like was there were very clear instructions on the process and steps to sending off my vhs to get it digitized. They sent originals backs. Everything was done in a timely manner.
We wanted to digitize 21 tapes so we could watch them again. Imemories was so prompt and within 48 hours i already had a handful of tapes ready to view! Imemories highly recommend IMemories if you're looking to digitize old tapes. It's so fun to be able to watch old memories. 😊10/10
I wanted to preserve some special memories of my husbands. I thought the pictures would be on a disk, but unfortunately I did not order them that way so I am going to download them on a disk myself. My experience with iMemories has been a good one.
Jewell, thank you so much for sharing your experience and choosing us to help preserve such meaningful memories.
I have been saying I'm going to do this for years, and i finally did. I'm so thankful I did it now. Our pictures are good, but the videos are great! They are funny and bring back many wonderful memories with the children. I couldn't be more pleased.
Thank you for sharing your experience Tami, and letting us be part of preserving those precious moments!
I know that my order was not completed. My Baptism was not done. No excused will do.
Teddy, we’re truly sorry for the disappointment — we know how meaningful this occasion is to you. When our team reviewed the tape, the content appeared to be entirely copyrighted recorded TV, specifically The Oprah Winfrey Show, which we’re legally unable to digitize.
That said, we’re more than willing to review the tape again to ensure no home video footage was missed. Please don’t hesitate to reach out to our Customer Care team, we want to make sure your memories are preserved properly, and we’re here to help in any way we can.
Easy and quick - trusted based on friends experience
Adriana, thank you so much for trusting us based on your friends’ recommendation. We’re happy to hear you had a great experience!
I have spent the last year, organizing my mother's lifetime photos after she passed away. I wish that I had done this while she was alive.
I memories help to make complete my project converting all the negatives and slides into digital photos that were easily downloadable. I wish that I had known about this service a year ago I would've used them for everything all of the VHS tapes all of the real real tapes, all of the photographs they could've handled. But I am thrilled with this outcome.!
Elizabeth, thank you so much for sharing your heartfelt experience. We're honored to have helped preserve such precious memories.
I'm happy with the quality of the digital conversion. I have had some trouble with the website. My albums were listed in 2 rows, and when I clicked the 3 dots to download the albums in the second row, the web page would not scroll down far enough to select "download". I had to reduce the size of the webpage to see the "download" button. Still, it was great to be able to watch home movies I haven't seen not seen in a very long time.
Sheila, it’s wonderful to hear that being able to revisit those cherished home movies brought you joy. Thank you for sharing your experience with the website, I’ll pass this along to our team so we can make the process smoother and more intuitive. Your feedback means a lot.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Thank you for the kind words Nicole! We're happy to hear your order was processed quickly and that you're enjoying your digitized tapes. It’s an honor to help preserve your memories.