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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,976
value
158
shipping
156
returns
82
quality
6,681
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Texas
1 review
0 helpful votes
Follow Traci L.
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Fast, convenient, affordable
November 30, 2025

I was looking for an affordable way to digitize old photos and vhs tapes. The iMemories process allowed me to do just that. It was fast, convenient, and affordable.

Date of experience: November 12, 2025
California
1 review
1 helpful vote
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Very pleased with results.
November 29, 2025

The majority of conversion were wonderful. There were a couple videos that needed to be sent back for a finer rescan. The rescan was done for no extra charge and the results definitely improved. Great customer support.

Date of experience: November 29, 2025
Maryland
1 review
0 helpful votes
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Great Experience
November 29, 2025

Everything about this experience was top notch. Easy to ship items in iMemories sturdy box. I like that they inform you of each step in the process, start to finish time was fast.

Date of experience: November 29, 2025
North Carolina
1 review
0 helpful votes
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Best thing I've done
November 28, 2025

The access to my old videos is priceless. They are right there on my phone any time I want to watch or share them. Thank you so much!

Date of experience: November 28, 2025
Florida
1 review
0 helpful votes
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Great service and results
November 28, 2025

Very happy with the complete experience of iMemories! From the filling out the form, receiving the shipping box with bubble wrap, to the wonderful digitized slides! Highly recommend iMemories!

Date of experience: November 28, 2025
Arizona
1 review
0 helpful votes
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Quick, easy process
November 28, 2025

Our photos, slides, and negatives were processed and returned very quickly over just a couple of days, which may be due in part to being located within two hours of the company. Once the digitization was complete, downloading more than 300 files was simple, and we were able to transfer everything to our storage system with no issues. We did not pay for expedited service or enhancement features. Also, only used the digital library and did not request a CD or thumb drive, so cannot speak to those options.

My only recommendation concerns the file-naming convention. Every image was labeled with "family" photo or "family" slide prefix. For clients using the service for professional purposes, and for collections where dates, subjects, or categories are unknown, a more neutral and systematic naming approach would be extremely helpful. As it stands, we didn't benefit from the default naming and all files were renamed to remove "family" due to the professional nature.

Overall, I highly recommend their services for the speed, quality, and ease of use. Just be prepared to receive a high volume of email not related directly to your order.

Date of experience: November 7, 2025
Virginia
1 review
0 helpful votes
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Great service and prompt!
November 28, 2025

This is the second time I have used them! My experience both times was very good with all media returned as well as links if preferred or usb.inhave not tried any emhamcement yet but still would definitley use them again

Date of experience: November 28, 2025
New Jersey
1 review
0 helpful votes
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Memories are awesome
November 28, 2025

All of my favorite home videos were carefully sorted through and put together so now we have them forever digitally I cannot express how happy I am with these services

Date of experience: November 28, 2025
Texas
1 review
0 helpful votes
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Smooth process
November 28, 2025

Everything went well and the process was easy. The only downfall was that the sound on the videos from one VHS tape was not good. You can hear the video tape playback very loudly. I was informed there was nothing they could do about it. And the extra AI improvements were nominal.

Date of experience: November 28, 2025
California
1 review
0 helpful votes
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Great service
November 27, 2025

The service was amazing from start to finish. So easy & very quick! My only thing is the app. The app closes out like 2 to 3 times when trying to open it. Other than that I have had no issues.

Date of experience: November 27, 2025
Florida
1 review
1 helpful vote
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DVD's digitized
November 27, 2025

IMemories did a great job digitizing my DVD's. They came back quickly too. The only downside is that one DVD had a red mark and wasn't digitized, but didn't have an explanation as to why.

Date of experience: November 27, 2025
Colorado
1 review
0 helpful votes
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Great experience!
November 26, 2025

It's great to have these images out of boxes from that hallway closet. Even better to be able to send them to family and friends who remember those memories.
What a great service. Timely, careful, and beautifully communicated. Great experience. We've sent two batches of memories already, more to go!

Date of experience: November 26, 2025
Pennsylvania
1 review
0 helpful votes
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Family Memories
November 26, 2025
Updated review

We are empty nesters and moved into a new home. We packed up all of our home memories including videos from the past. My oldest daughter is having our first grandchild which is bringing back so many memories of raising my children. I decided it was time to have those memories back. I packed the old videos and sent them to IMemories. It was so easy and the best decision I've ever made. I have my family
Memories back. My husband and I cried watching the birth of our 3 children.

Date of experience: November 26, 2025

Family Memories
November 26, 2025
Previous review

We are empty nesters and moved into a new home. We packed up all of our home memories including videos from the past. My oldest daughter is having our first grandchild which is bringing back so many memories of raising my children. I decided it was time to have those memories back. I packed the old videos and sent them to IMemories. It was so easy and the best decision I've ever made. I have my family
Memories back. My husband and I cried watching the birth of our 3 children.

Date of experience: November 26, 2025
Michigan
1 review
0 helpful votes
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Order received
November 26, 2025

I resent that I have to answer a survey just to confirm that I rec'd my order. If I don't I keep getting emails reminding me to confirm receipt. I was happy with your service until I hit this mandatory survey. I'll think twice about ordering with you again or recommending you.

Date of experience: November 26, 2025
Texas
1 review
1 helpful vote
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Reel to Reel Memories from 1932!
November 26, 2025

To see my father, his parents, and grandparents in movies is a profound experience. The oldest great grandparent in movie form was born in 1872!

Date of experience: November 25, 2025
Utah
1 review
0 helpful votes
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Great idea. Disappointing results.
November 26, 2025
Updated review

AI has such hype over its possibilities, I was excited to participate in the imemories offer to try it on my favorite home movies, which were taken by me and were often blurry, shaky, and the sound indistinct or hard to hear. I ordered two movies to be enhanced. I was notified in only two days that the movies were ready. I notified family members to watch them and give me their opinion of the service before I ordered more. All of us couldn't see much difference, so it was disappointing - but like I said they were pretty bad to begin with, but we are grateful they are at least digitized so we can see them.

Date of experience: November 25, 2025

Great idea. Disappointing results.
November 26, 2025
Previous review

AI has such hype over its possibilities, I was excited to participate in the imemories offer to try it on my favorite home movies, which were taken by me and were often blurry, shaky, and the sound indistinct or hard to hear. I ordered two movies to be enhanced. I was notified in only two days that the movies were ready. I notified family members to watch them and give me their opinion of the service before I ordered more. All of us couldn't see much difference, so it was disappointing - but like I said they were pretty bad to begin with, but we are grateful they are at least digitized so we can see them.

Date of experience: November 25, 2025
Missouri
1 review
0 helpful votes
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I got half of my order perfectly. The other hald (26 negatives) were not able to be viewed at all. They were given to a manager who fixed whatever problem there was and sent them to me perfectly. I am happy.

Date of experience: November 20, 2025
New York
1 review
0 helpful votes
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Very pleased!
November 23, 2025

This was a very simple process. I had five VHS tapes of old family vacations. IMemories created a shipping label for me, I mailed the tapes to them, and within 10 days, I had a message that my first tape was ready to view/download! I didn't realize my digitizing would take place in stages; I thought I'd be notified when all were done. That allowed me to view them, download them, and save them along the way. The downloading process was simple and did not take long at all. (There is a disclaimer that it may take up to 12 hrs for a download, and mine did not). I also chose the "Enhance with AI" option, which was also part of the 50% off coupon code iMemories offered, and I'm glad I did. My tapes are 20 and 30 yrs old, so I wanted the images to be as good as they could be. I've now gotten all of my downloads saved to multiple USBs to give to family members. It did cost a lot for me to get my tapes back- $25. I wish shipping them back to me had been less costly, but overall, I am happy with the quality, the price, and the speed at which this process was completed. I needed to connect with customer service a couple of times and they were easy to contact and very helpful. Thank you!

Date of experience: November 23, 2025
Missouri
1 review
0 helpful votes
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Memories
November 23, 2025

This was a great experience. Quick turnaround and I love being able to access and share precious memories that hadn't been seen for so long.

Date of experience: November 23, 2025
Utah
1 review
0 helpful votes
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Got back my box with negatives. One of may favorites, which was a single, larger negative, was quite orange and the picture was flipped. Most of the others were okay, but I had expected better quality from the 35 mm film that I had stored so carefully for 40 years. I tried a post scanning AI option to see if they would crisp up. Most doubled in storage size with non-detectable changes and many digital photos were not given the AI treatment. I am not sure why. Overall it is nice to have the digital photos. Because the negatives were generally clumped into a fairly large file for download, it has taken me many hours to separate the rolls of films. I had sent in each roll in a separate sleeve, so I was surprised when they came back in bunches rather than rolls.

Date of experience: October 15, 2025