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iLookGlasses has a rating of 4.7 stars from 1,156 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
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Quick and easy shopping. Fast service and very affordable glasses.
Great company deal with! I had lots of glasses from ilookglasses!
Fast service! Zoey great to answer question
I contacted them, they were very helpful and friendly. They took my order and I had my new glasses within a few weeks. They offered me other items on sale as well. Fast friendly service.
Our experience was very easy, I've made numerous purchase's and even a return, no issues whatsoever. The staff is very friendly & helpful. They are located in BC & I'm in Ontario, the glasses were delivered in a timely fashion. I wouldn't go anywhere else for my eye care.
My overall experience was excellent! The glasses arrived promptly and the graduated lenses are great.
I am slightly disappointed with MY choice in the lenses which are a little darker than I thought they appeared in the online photo. Other than that it was a good experience.
It was a nice convenient, CHEAP way to purchase glasses online (if you know your measurement's) i recommend over purchasing and spending an arm and a leg in person at a store, seriously i bought my single lenses for $30
It was very easy to order my glasses. I had doubts on how to apply prescription but ilook was very helpful. Thanks.
I have an odd prescription. Their customer service person noticed it and just wanted to make sure it was correct. They were also very responsive. It was a weekend and they got back to me very quickly. I couldn't believe it.
Happy with the price, service and product.
Excellent service. They contacted me about my order to let me know about the order that I had chosen wrong sized frames. They were right and I was very great full for their thoughtful observations that allowed me to make the proper selection with their help.
I'm very happy with both pairs of ilook glasses. The price, fit, style and lenses quality are as good or better than the big name stores I shopped in person. The price is especially great since I get tired of my frames often.
I really enjoy supporting a local business from my home town. Wil definitely purchase again.
Straightforward good service. I got a pair from another distributor with the same prescription. So I can compare. And the glasses from iLook seemed off somehow.
So happy to find extra small glasses. They even emailed me to confirm I wanted that small of size but sent them a photo of the measurements and they sent them.
I received my custom glasses very quickly and efficiently. They fit great, very good quality material and the lenses were very high-quality. Bottom line. I got exactly what I wanted.
I ordered 2 separate pairs of glasses. The order came in faster than I thought it would. Both glasses are perfect. 10/10 would order again in the future.
This was the first time I have ever purchased prescription glasses online. Although I had a few difficulties, I was able to chat with someone immediately and they handled my problems to more than my satisfaction.
I am very pleased with my two pairs of prescription glasses, one of which are sunglasses. I would most certainly use this company again.
I love the ease of online (Canadian) shopping. Very pleased with the ability to view glasses on my face without having to leave my couch. Beautiful glasses and website fairly easy to navigate.
I enjoyed the human help
She was polite and efficient
Got my glasses very quickly
Always received prompt email replies from our questions and great service
I've ordered a couple of pairs the last few years and have been completely satisfied.
I have never ordered glasses online before - they look amazing! GREAT price for 2 pairs! Highly recommended!
Answer: You may find our sunglasses option online after you find a frame and enter your prescription.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at [email protected]
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.


Hello. Thank you for reaching out.
We tried to contact you by phone to talk to you regarding your order and understand your concern about the items that you have received.
We will also send you a private message so that we can discuss more about your order. We look forward to hearing back from you soon.