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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,156 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,074
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
Follow Dion Q.
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Quick and easy shopping. Fast service and very affordable glasses.

Date of experience: April 30, 2024
Canada
1 review
0 helpful votes
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Cool
May 10, 2024

Great company deal with! I had lots of glasses from ilookglasses!
Fast service! Zoey great to answer question

Date of experience: April 30, 2024
Canada
2 reviews
9 helpful votes
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Excellent service
May 10, 2024
Updated review

I contacted them, they were very helpful and friendly. They took my order and I had my new glasses within a few weeks. They offered me other items on sale as well. Fast friendly service.

Date of experience: April 30, 2024

Our experience was very easy, I've made numerous purchase's and even a return, no issues whatsoever. The staff is very friendly & helpful. They are located in BC & I'm in Ontario, the glasses were delivered in a timely fashion. I wouldn't go anywhere else for my eye care.

Date of experience: January 14, 2023
Canada
1 review
0 helpful votes
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Overall a great experience.
May 9, 2024

My overall experience was excellent! The glasses arrived promptly and the graduated lenses are great.
I am slightly disappointed with MY choice in the lenses which are a little darker than I thought they appeared in the online photo. Other than that it was a good experience.

Date of experience: April 29, 2024
Canada
1 review
0 helpful votes
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Review
May 9, 2024

It was a nice convenient, CHEAP way to purchase glasses online (if you know your measurement's) i recommend over purchasing and spending an arm and a leg in person at a store, seriously i bought my single lenses for $30

Date of experience: April 28, 2024
Canada
1 review
0 helpful votes
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It was very easy to order my glasses. I had doubts on how to apply prescription but ilook was very helpful. Thanks.

Date of experience: April 28, 2024
Canada
1 review
0 helpful votes
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...
May 8, 2024

.,...

Date of experience: April 28, 2024
Zoey D. — iLookGlasses Rep
over a year old

Hello. Thank you for reaching out.
We tried to contact you by phone to talk to you regarding your order and understand your concern about the items that you have received.
We will also send you a private message so that we can discuss more about your order. We look forward to hearing back from you soon.

Canada
1 review
0 helpful votes
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Great customer service
May 8, 2024

I have an odd prescription. Their customer service person noticed it and just wanted to make sure it was correct. They were also very responsive. It was a weekend and they got back to me very quickly. I couldn't believe it.

Happy with the price, service and product.

Date of experience: April 28, 2024
Canada
1 review
0 helpful votes
Follow Patricia E.
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Frames came quickly in the mail and quality was fine. Was disappointed with colour difference

Date of experience: April 27, 2024
Canada
1 review
0 helpful votes
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Excellent
May 7, 2024

Excellent service. They contacted me about my order to let me know about the order that I had chosen wrong sized frames. They were right and I was very great full for their thoughtful observations that allowed me to make the proper selection with their help.

Date of experience: April 26, 2024
Canada
3 reviews
0 helpful votes
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Another great pair of glasses
May 7, 2024

I'm very happy with both pairs of ilook glasses. The price, fit, style and lenses quality are as good or better than the big name stores I shopped in person. The price is especially great since I get tired of my frames often.

I really enjoy supporting a local business from my home town. Wil definitely purchase again.

Date of experience: April 26, 2024
Canada
1 review
0 helpful votes
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Prescription not followed?
May 7, 2024
Updated review

Straightforward good service. I got a pair from another distributor with the same prescription. So I can compare. And the glasses from iLook seemed off somehow.

Date of experience: April 25, 2024

Straightforward
March 7, 2024
Previous review

Straightforward. Thanks,

Date of experience: March 7, 2024
Canada
1 review
0 helpful votes
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Great fit for small faces.
May 7, 2024

So happy to find extra small glasses. They even emailed me to confirm I wanted that small of size but sent them a photo of the measurements and they sent them.

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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What l wanted
May 7, 2024

I received my custom glasses very quickly and efficiently. They fit great, very good quality material and the lenses were very high-quality. Bottom line. I got exactly what I wanted.

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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I ordered 2 separate pairs of glasses. The order came in faster than I thought it would. Both glasses are perfect. 10/10 would order again in the future.

Date of experience: April 25, 2024
Canada
2 reviews
0 helpful votes
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Excellent and timely customer service.
May 7, 2024
Updated review

This was the first time I have ever purchased prescription glasses online. Although I had a few difficulties, I was able to chat with someone immediately and they handled my problems to more than my satisfaction.
I am very pleased with my two pairs of prescription glasses, one of which are sunglasses. I would most certainly use this company again.

Date of experience: April 25, 2024

I love the ease of online (Canadian) shopping
March 3, 2024
Previous review

I love the ease of online (Canadian) shopping. Very pleased with the ability to view glasses on my face without having to leave my couch. Beautiful glasses and website fairly easy to navigate.

Date of experience: March 2, 2024
Canada
1 review
0 helpful votes
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Was able to send our prescriptions and they corrected any errors no problems. Good work!

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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It went very well
May 7, 2024

I enjoyed the human help
She was polite and efficient
Got my glasses very quickly

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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Helpful staff
May 7, 2024
Updated review

Always received prompt email replies from our questions and great service

Date of experience: April 25, 2024

I've ordered a couple of pairs the last few years and...
March 31, 2023
Previous review

I've ordered a couple of pairs the last few years and have been completely satisfied.

Date of experience: March 31, 2023
Canada
1 review
0 helpful votes
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Great product!
May 7, 2024

I have never ordered glasses online before - they look amazing! GREAT price for 2 pairs! Highly recommended!

Date of experience: April 25, 2024