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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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South Carolina
1 review
0 helpful votes
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Shopping online
July 15, 2024

Easy finding everything adding promo codes was easy only thing is IIMAKIAGE don't have sales or clearances.
Y'all need more sales for your customers that have been customers for years now.

Date of experience: July 5, 2024
Indiana
1 review
0 helpful votes
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Love Love Love
July 15, 2024

Best products I've ever used! I'm a lifer now! I've bought the brow serum-, foundation, poreless liquid, eye liner, wrinkle reducer and tanning foam... Love it all

Date of experience: July 5, 2024
Kentucky
1 review
0 helpful votes
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Difficult
July 15, 2024

I wanted to buy one product and check out a couple others. I ordered a second product and then they offered me a makeup brush that I already has as a gift, but I couldn't figure out how to let them know that I already have that. It would have been nice to select something else, I'd have loved to try their blush.
Love the product, but reordering sucked. I may have to try Laura Geller.

Date of experience: July 5, 2024
Ohio
1 review
0 helpful votes
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The pasty gal
July 15, 2024

Yes a natural redhead I have the pasty skin, not that that's bad but the other thing that goes with it is sometimes red blotchy skin. I'm retired now so wear less actual makeup anyways, but I've discovered all I need is the moisturizer, wrinkle filler in a few spots and the power camo and that's it!

Date of experience: July 5, 2024
New Jersey
1 review
0 helpful votes
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%off didn't work
July 15, 2024

You said if I auto replenished I'd get 10% off this order. I didn't receive it. That makes me mad. Should be 61 dollars not 67. That's why I auto replemished

Date of experience: July 5, 2024
Canada
2 reviews
0 helpful votes
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Makeup Restock
July 15, 2024

I've been using Woke Up Like This #105 for an about three years. I tried #40 once it was too light I notified the company and never ordered it again…only order my original colour #105. I continue to only get chances of savings on what they say is my favourite shade" #40". The one I couldn't use! I've asked them twice to change it to no avail.

Date of experience: July 5, 2024
West Virginia
1 review
0 helpful votes
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Great Job
July 15, 2024

I was confused about standing order and wanted to return a product. The interaction was very quick and helpful. I will continue using this product.

Date of experience: July 5, 2024
Alabama
1 review
0 helpful votes
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My Experience
July 15, 2024

Hello there, I really appreciate and enjoy your products. My skin loves it. As we speak I've just ordered more products 😊 Thank you for all that you do! 🙏 We as women love to feel and look our best!🌹

Date of experience: July 5, 2024
California
1 review
1 helpful vote
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Upscale crazy!
July 15, 2024

God forbid you want to buy one simple thing.
I tried to purchase your makeup with your try first option. But your sign up option came up then after I declined that, next came the brush purchase. I donor know what the hell I ended up with. I know I was supposed to only pay shipping for now. I guess we will see what I get charged. Your site is very deceiving.
Your ordering process makes it very unpleasant
So I will probably not order again.

Date of experience: July 4, 2024
Michigan
1 review
0 helpful votes
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Perfect match
July 14, 2024

This is the second time ordering the foundation. I was so used to my brand of foundation that I didn't really give ll Makiage a fair opinion with my first try. I do love the product after using it a while.

Date of experience: July 4, 2024
Texas
1 review
0 helpful votes
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Primer
July 14, 2024

I started off using the foundation then now the primer! Have been very pleased with both products!

Date of experience: July 4, 2024
Illinois
1 review
0 helpful votes
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Ist timer
July 14, 2024

I had a very good experience today getting your products

Date of experience: July 4, 2024
Canada
1 review
0 helpful votes
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First thoughts!
July 14, 2024

Products were easy to find and had lots of information about each. I loved the Quiz and it really helped me make a more informed decision. Their products are on the expensive side (especially when converted to CAD dollars) but I'm hoping they are worth it.

Date of experience: July 3, 2024
Virginia
1 review
0 helpful votes
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Disappointed
July 14, 2024

The products are amazing but I was sent the wrong order for the second time. Here is hoping for a resolution.

Date of experience: July 3, 2024
Alabama
2 reviews
0 helpful votes
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Excellent Customer Service!
July 13, 2024

I'm on auto ship with IL Makiage Power Polish. Love the product but container, when dropped, immediately breaks top away from bottle making it unsealable, leaving container open & exposed. Impossible to affix top back on, so there's open product with the tube bottom that will not sit up to try to keep. After emailing pics and explaining this is 2nd time this has happened, they emailed back thanking me for reaching out & sending me a complimentary replacement. Customer Service is always #1 on my list. Helps when I already love their products too.

Date of experience: July 3, 2024
Canada
1 review
0 helpful votes
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Over charged
July 13, 2024

I just e-mailed you as you have overcharged me on my card. I did the exchange rate and you are charging me more that it should be.

Date of experience: July 3, 2024
California
1 review
0 helpful votes
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15 minutes
July 13, 2024

15 minutes to respond to a free offer isn't enough time! I was in Dr's office and couldn't respond. What a let down.

Date of experience: July 3, 2024
California
1 review
0 helpful votes
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Maria
July 13, 2024

It was a very easy process… excited to try it because I've been looking for a good make up to match my skin tone and I see that it has good coverage.

Date of experience: July 3, 2024
Virginia
1 review
0 helpful votes
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Manage wrinkle filler
July 13, 2024

I love this product. Really helps diminish deep wrinkles. Wish it was in a larger jar for the price.

Date of experience: July 3, 2024
Texas
1 review
1 helpful vote
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Not sure
July 13, 2024

I placed an order 3 days ago and have not heard anything. No email saying order status or tracking. Complete silence, I have to keep checking to make sure I really placed the order. Canceling auto replenish and will never place an order again!

Date of experience: July 3, 2024