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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I have ordered two different products, both are the best I've tried. Power Redo and primer.
I especially love the power redo. It hides my larger pores and wrinkles. I just reordered!
I k went on the site to renew my subscription for the foundation and wanted to add the exfoliator to the existing order but the website kept bouncing me back and forth between a cart with the foundation and a cart with the exfoliator. I do have sketchy internet so I gave up and figured I'd try again the next day only to find the same thing. In the end my order went through twice somehow, the same products, yet two different prices! I immediately emailed customer service to have one of them cancelled and was emailed back that it cannot be cancelled. So I'm just going to return it once it arrives because I don't have the budget to keep both at the moment. If I didn't already know I loved the product, I would have given up so I feel like you might be missing out on potential customers due to the website not being so great.
I ordered some foundation and there was problems with the order. They sent me an email indicating I would get a discount on my next order however I can't seem to locate. I'm hoping this will help.
Hey! I have been buying co products for almost 3 years now. I like the power redo cream. However the color boss squad is avg! It doesn't come with brush? I feel it's overpriced at 47$$.
Also i placed two orders which were supposed to come with mystery gifts- usually a full sized product. Instead i got one scrunchy😑 with both. The mystery is the best part of il-makiage orders! Failed tp impress this time.
I have purchased Primer, setting spray and foundation here. I have received no disappointment with these products.
Too many ads after order placed--at least 4-5 ads asking me to buy! It is bothersome and enough to rethink ordering again--would suggest this be stopped. I usually know what I want when placing an order. And can't complete order until a response made. I love the foundation but think could buy without this hassle 😩
It was awful and it took forever to get an answer back from Customer service
Mala experiencia, dicen que no cobran por el producto mientras se hace la prueba gratis que solo van a cobrar el envío y es mentira apenas subscribes el método de pago descuentan todo, son muy deshonestos. Deben ser claros en su publicidad.
I've seen several online ads for IL Makiage foundation makeup. I don't usually wear a foundation but will be attending my niece's wedding in September, and want to look fresh and renewed (gotta hide some of these lines and wrinkles!) I was really pleased at the ease of finding my colour shade with your quiz, and hope that when I receive my IL Makiage product I will be equally pleased, and that it will live up to your claims. I read several of your testimonials from women who are using your IL Makiage foundation and they have incredibly high praises for your product. I'm excited to see if I will experience the same joy.
Easy process great quality used this product before and love them
Although the original product didn't work out for me (unfortunately), the customer service I received when I was returning the product was extremely helpful and I had no issues. I have now ordered an eye pencil which I'm sure will work for me - since I was out what I currently use! I can't wait to try it.
I like the makeup however it gets a little annoying getting all the messages as if you're getting a free gift for purchasing etc only to see u will get it IF u order more products
Why am I paying in U.S. funds when it's shipped to me from a few cities away here in Canada but yet I'm paying premium charges! Won't be buying again as way too expensive! Feeling ripped off!
Beautiful. Same skin colour seems like m not wearing any makeup. So good. M obsessed with concealers and foundation.
Disappointed in my first purchase hopefully this won't disappoint. My first purchase the no filler poreless base smoothing primer was basically empty.
I love how smooth the makeup is. I get a lot of compliments about how beautiful my makeup is. The color is just right!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

