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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Easy to order
August 17, 2024

I was really pleased with the easy ordering process.

Date of experience: August 7, 2024
Ohio
1 review
0 helpful votes
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Shopping
August 17, 2024

I've shopped here before and their kind, helpful and true to their word

Date of experience: August 7, 2024
Canada
1 review
0 helpful votes
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Great products!
August 17, 2024

I have ordered two different products, both are the best I've tried. Power Redo and primer.
I especially love the power redo. It hides my larger pores and wrinkles. I just reordered!

Date of experience: August 7, 2024
Minnesota
1 review
0 helpful votes
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I k went on the site to renew my subscription for the foundation and wanted to add the exfoliator to the existing order but the website kept bouncing me back and forth between a cart with the foundation and a cart with the exfoliator. I do have sketchy internet so I gave up and figured I'd try again the next day only to find the same thing. In the end my order went through twice somehow, the same products, yet two different prices! I immediately emailed customer service to have one of them cancelled and was emailed back that it cannot be cancelled. So I'm just going to return it once it arrives because I don't have the budget to keep both at the moment. If I didn't already know I loved the product, I would have given up so I feel like you might be missing out on potential customers due to the website not being so great.

Date of experience: August 6, 2024
Canada
1 review
0 helpful votes
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Discount
August 16, 2024

I ordered some foundation and there was problems with the order. They sent me an email indicating I would get a discount on my next order however I can't seem to locate. I'm hoping this will help.

Date of experience: August 6, 2024
Virginia
1 review
0 helpful votes
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Not happy with the mystery gifts
August 16, 2024

Hey! I have been buying co products for almost 3 years now. I like the power redo cream. However the color boss squad is avg! It doesn't come with brush? I feel it's overpriced at 47$$.
Also i placed two orders which were supposed to come with mystery gifts- usually a full sized product. Instead i got one scrunchy😑 with both. The mystery is the best part of il-makiage orders! Failed tp impress this time.

Date of experience: August 6, 2024
California
1 review
0 helpful votes
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Works great!
August 16, 2024

I have purchased Primer, setting spray and foundation here. I have received no disappointment with these products.

Date of experience: August 6, 2024
California
1 review
0 helpful votes
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Review
August 16, 2024

Great experience! Will definitely make another order soon!

Date of experience: August 6, 2024
Tennessee
2 reviews
0 helpful votes
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Too many ads after ordering
August 16, 2024

Too many ads after order placed--at least 4-5 ads asking me to buy! It is bothersome and enough to rethink ordering again--would suggest this be stopped. I usually know what I want when placing an order. And can't complete order until a response made. I love the foundation but think could buy without this hassle 😩

Date of experience: August 6, 2024
Maine
1 review
0 helpful votes
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They never sent my purchase
August 16, 2024

It was awful and it took forever to get an answer back from Customer service

Date of experience: August 6, 2024
California
1 review
0 helpful votes
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Deshonestos
August 16, 2024

Mala experiencia, dicen que no cobran por el producto mientras se hace la prueba gratis que solo van a cobrar el envío y es mentira apenas subscribes el método de pago descuentan todo, son muy deshonestos. Deben ser claros en su publicidad.

Date of experience: August 5, 2024
Canada
1 review
0 helpful votes
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Face Up To It!
August 15, 2024

I've seen several online ads for IL Makiage foundation makeup. I don't usually wear a foundation but will be attending my niece's wedding in September, and want to look fresh and renewed (gotta hide some of these lines and wrinkles!) I was really pleased at the ease of finding my colour shade with your quiz, and hope that when I receive my IL Makiage product I will be equally pleased, and that it will live up to your claims. I read several of your testimonials from women who are using your IL Makiage foundation and they have incredibly high praises for your product. I'm excited to see if I will experience the same joy.

Date of experience: August 5, 2024
Texas
1 review
0 helpful votes
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Easy process great quality used this product before and love them

Date of experience: August 5, 2024
Michigan
1 review
0 helpful votes
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Customer Service
August 15, 2024

Although the original product didn't work out for me (unfortunately), the customer service I received when I was returning the product was extremely helpful and I had no issues. I have now ordered an eye pencil which I'm sure will work for me - since I was out what I currently use! I can't wait to try it.

Date of experience: August 5, 2024
Georgia
1 review
0 helpful votes
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I like the makeup however it gets a little annoying getting all the messages as if you're getting a free gift for purchasing etc only to see u will get it IF u order more products

Date of experience: August 5, 2024
Illinois
1 review
0 helpful votes
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Why am I paying in U.S. funds when it's shipped to me from a few cities away here in Canada but yet I'm paying premium charges! Won't be buying again as way too expensive! Feeling ripped off!

Date of experience: August 5, 2024
Canada
1 review
0 helpful votes
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Flawless
August 15, 2024

Beautiful. Same skin colour seems like m not wearing any makeup. So good. M obsessed with concealers and foundation.

Date of experience: August 4, 2024
North Carolina
1 review
0 helpful votes
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Fabulous
August 14, 2024

I love all the skin care product. Can't do without the Power Redo and Primer. Makes such a difference with applying your Foundation.

Date of experience: August 4, 2024
New Jersey
1 review
0 helpful votes
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Hopeful
August 14, 2024

Disappointed in my first purchase hopefully this won't disappoint. My first purchase the no filler poreless base smoothing primer was basically empty.

Date of experience: August 4, 2024
Michigan
1 review
0 helpful votes
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Amazing Look
August 14, 2024

I love how smooth the makeup is. I get a lot of compliments about how beautiful my makeup is. The color is just right!

Date of experience: August 4, 2024