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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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During my check out I was surprised to find an added product that I did not want. I wanted 2 items and saw 3. Good thing I reviewed before purchasing.
It could be my lack of experience with the process, but it was frustrating and I wasn't able to do what I wanted to do.
I love these products. I wanted to change the color of my mascara and then add a product to my subscription.
I discovered that my mascara was on a separate subscription than my foundation so I wanted it together.
I canceled the mascara and tried to add it to the foundation. First, the brown wasn't available, then I couldn't add the black to the existing subscription, or the other product that I wanted to add.
I had to order them in a onetime order.
I should be able to add them to my current subscription without going through a customer service agent. I don't believe that I have ever been able to do anything on my account without involving someone. I know that it has been operator error in the past, but I believe that I went through the process correctly this time.
I just don't feel the system is very user friendly.
The products are fantastic and I have recommended them to my friends...
I've been ordering from Il Makiage for years and, for certain products, I'll stay faithful. Prices seem high, however each product lasts so long! I don't wear a full face of makeup often, but when I do it never fails to impress. Recommendations: concealer, primer, foundation, liquid eyeliner, and the lash serum(OMG)
I have the make up, now I'm going to try the primer and the new redness cream. I love the personal touch of the skin tone matching make up. I don't wear it all the time, but as a redhead, I need the perfect shade.
I ordered a foundation and a concealer just now and I entered my
Birthday Code" and is said BOGO - my order doesn't show buy one get one...what am I getting? Not happy right now because it looks like one of each item and I was charged full price on each. Can you help me out
I Did not mean to order additional items yet the site automatically charged
These are the worst products ever because the gifts which you provide is no worth
It took me three trys to order one product. It was confusing and frankly a bit silly.
I bought one productive got seven emails, oh my gosh.
Great service and easy returns. My sister uses the foundation and primer and her skin looks incredible. I tried the foundation without the primer and found it felt like I was wearing too much makeup. Probably because I haven't worn foundation in years. Giving the primer a try to see how it works with my regular makeup with no worries about the quality.
I ordered from your company 4 years ago and I fell in love with the foundation great coverage I looked flawless and didn't have to worry about my makeup all day so I decided to order it again because there isn't anything that compares believe me I tried everything and always looked incomplete without it I'm glad I reorder!
It's fine, but the problem I have with your company is that you constantly ask me to review everything. If I have a two minute interaction with you on line, I'm asked to review the transaction. Everything has to be reviewed in your world and sometimes there's nothing to say so PLEASE stop. I like the product which is why I'm placing an order.
It added on an add on order. I only wanted the foundation and concealer. ORDER # *******-U
I love purchasing products from IL MAKIAGE. The quality is amazing and customer service is outstanding. I have never been disappointed. Even if I am not able to use the products because of my skin sensitivities, they are willing to work with me to ensure a great experience.
The color match was really off. Trying to cancel my plan was nearly impossible…why is the only way to communicate is to send an email? I felt like a "hostage" consumer.
I just wanted the foundation and there was no way to get it without the mascara. I don't like to be forced to buy something.
I have been wearing your makeup for years and I am building up your skincare products as well. Always pleased with everything I have bought.
My experience to date has been amazing. From the products working better than I expected to the customer service and quick delivery, all surpass my expectations.
I'm a lady in her mid to late fifties and I'm loving the way the products look and feel on my maturing skin. I'll never buy store brands again.
So thank you Il Makiage for letting me love makeup again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members