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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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This not the first time trying these products. Very hard to find. Luckily I found it on Instagram.
I never received product, they sent a replacement, but the wrong item was sent. I repurchased a second time and still didn't receive my order. They refunded my money. I will try to purchase one last time to see if I get it. I really like their mascara and hope this time I will receive it.
My cousin told me about this product and when she was using i asked her what she put on her face so from her recommendation i order this product and today I ordered and they send me the notification that your order is shipped. I am anxiously waiting
I have used your products in the past. Love them but I was on a very tight budget. However, I have ordered the foundation, concealer and primer. Since I am approaching 55 in just a couple of weeks, anti aging is a huge concern for me. I am planning on trying your skin care line. Looking forward to my makeup arriving.
I opted for the "try before you buy" option. I received an email July 18 stating my order had been sent. Cpl days later I was given a 15$ egift because my shipment is now delayed. I was also told that I will not be charged anything until my order is received and only then will the trial begin. It is now August 15th and the shipment has never arrived and my bank account was charged 122$ (Canadian) the full amount of trial products. I'm upset, frustrated and am feeling like I was scammed.
Would much rather speak to representative. Hate on line only.
Not all people are on line savy. Just a thought for more sales.
Voy a devolver la orden no dan las promu que prometen me dijieron que me saldris s 62 y un 10 por ciento extra y no me dieron la promoción cancela mi subscripcion ahora mismo y cancela mi orden
I took the quiz to find my color and ended up needing to order on a different date than I took the quiz. Since I knew what shade I needed I wanted to go back to the website and order it. It was moderately difficult to find without taking the quiz again. I was able to find it without taking the quiz again but it took several minutes to figure it out. It could have been easier but overall it wasn't that bad.
Il Makiage is the best skin and makeup company I have ever used and worked with! Amazing results and the the best customer service. 👌 I will definitely be a returning customer for life! Thank you! 😇 💋 💄 👄
After purchasing, I received a code for 20% off of next order. I ordered another item and entered the code. The message said it was not valid.
I felt scammed.
I am a repeat customer who recently just reordered my foundation using an e gift code. When ordering I accidentally selected the wrong shade. I immediately emailed hoping for it be corrected prior to it being shipped out. However, the response I received was very disappointing. Your e-gift code policy prohibits exchanges or refunds. I am extremely disappointed with this policy and will not be returning. I feel this is used as trick on the customer - when they use the e gift codes you relentlessly send out, it releases you of any responsibility to customer service. It's a shameful policy and one that has caused you to loose a loyal customer.
Where is my order it has not arrived, its been 7 - 10 business days
It took me 6 times before my order went through. I followed instructions from customer service and still had issues. Not very user friendly, in my opinion.
Compre membresia por 1 año y cada 3 meses me llega mi maravillosos power lift que me facina y con la compra era que me llegaria mi producto con free gift, los 2 productos muy bien con su free gift, Pero el 3ro llego solo sin free gift, me enviaron un gift card de 25.00
Muchas gracias, pero me hicieron pagar 5.00 dollares de shipping y eso me disgusto, para mi no es justo cuando ese no fue el trato.
Not only is the product way over priced! It is NOT WATER PROOF! Heck it's not even sweat proof! It makes my skin more oily. I am VERY disappointed in this product……. Won't buy it again and DO NOT recommend!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members