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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I was purchasing something using my phone and found it was very easy to accidentally press "subscription" instead of "one time purchase". Just be sure to review that the radio buttons didn't change before you submit the order!
Very easy to determine my shade, just waiting to get it to see how it looks
I have used this product for the past few months. It is smooth, light weight and stays on.
I am 58 years old and I can't go without Power Lift. It took my puffiness away under my eyes. I give this product 5 stars!
They showed discounts and perks. Then when I got my receipt, the full price was charged. Not cool.
I did the 4 month thing on both items I ordered but I don't think then end price was correct. I'm not going to renew again because it was so confusing.
The app is easy to navigate and I love how the app is setup to help you to find your perfect shade, which really helped me decide the shade of concealer that was perfect for my complexion. Also, in selecting the right lip crayon, although there were various colors on a few different models with various skin tones, I think it would be beneficial if you had a way to try on the colors for eyes, face, and lips virtually by either the system allowing you take a picture or use one of your pictures that you already have saved. I also really appreciate getting free gifts with a certain amount ordered and really like the discounts that I have received. It makes you feel appreciated as a customer.🥰
I truly love this makeup brand. My skin looks and feel fabulous. I truly love natural looking makeup. It's super light weight and doesn't clog my pores. They really got the science down with this makeup line and my skin doesn't have any breakouts with is truly a plus. Great for us ladies that have super sensitive skin. Much happiness and prosperity to this wonderful company always and forever.
I love the products that I buy but I forgot to use my $15 coupon. Can you give me a credit on my card?
I'm loving my aging skin so much more with my woke up like this foundation with major coverage, very build able, shade matches my skin and moisturizer guarantee! Love it!
After ordering a trial of the foundation, I got an additional email saying I added on "no filter" for an additional $41.79… I did not add this extra add on.
I only ordered mascara, yet when I saw the summary, there was also a wrinkle filler foundation primer that I did not add. Please take it off my order!
I put the wrong item in my cart and could not remove it. It is something I will use eventually, I just didn't need a refill on it now.
It's almost impossible to not get a subscription through you. After our first no I don't want a subscription you ask way too many times afterwards, A customer could make a mistake and select the wrong box it's absolutely inappropriate.
Listen to our first NO.
I absolutely love IL Mackiage products! Their woke up like this matte foundation is incredibly flawless! I highly recommend using with a good exfoliater!
I wanted to take the "quiz" to be sure of what foundation to order, but couldn't find it anywhere. I just had to guess 🤷. Counting on being able to return it if it's not right.
I wanted to order a second item but so expensive. Been waiting for a coupon code so I could afford multiple items.
I placed an order and it was confirmed within 2 minutes and it got a bit of a discount.
My experience is exceptional and love love the products. I will keep ordering from them as long as I can, absolutely great! No words can describe it, just exceptional. Thank you
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

