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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Great company, great products, always as described! Proud to be a customer!
Best makeup every purchased, I have tried other Name brands, and they all seem to cake up or blotch. IL Makiage makeup is flawless in my opinion a bit pricey but worth it.
Buying experience was easy. Do feel like products were expensive so we'll see if they are worth the hype. Have tried the foundation and the color match hasn't ever worked so that was a waste of my money on several occasions
I purchased the foundation a while back and it's an amazing product so I decided to try another product to blur out your wrinkles and fine lines I can not wait to receive it so I can try it out I'm sure it's going to be as perfect as the foundation is.
Great products, customer service, and fast shipping.
This is the best products that I have ever used. I've been using it for 3 years and started with the free trial for 2 weeks after taking the quiz and fall in love with it. Now I can't stop using it, before It's done I buy new one.
I have finally found a foundation to fully cover my blemishes and my melasma. Thank you IL Makiage for matching my skintone.
Buenos dÃas! Me parecen muy buenos aunque no los he probado todos a mi parecer hay credibilidad en la buena calidad y eficacia de cada productos.
I've been using Il Makiage for quite sometime now. These products are EXCELLENT! Customer Service is also EXCELLENT! GREAT COMPANY!
DON'T WAIT. TRY THEM TODAY. YOU WON'T BE DISAPPOINTED!
It was difficult to navigate the site. It felt like i was being dragged to a choice i did mot want.
I chose the wrong foundation color. The great customer service made up for the disappointment of that. The people at this company knows how to make their customers happy and satisfied.
I am subscribed to the tanning foam and it is second to none. I usually have one unopened package on hand while I finish the previous purchased product. As I opened a new package, the bottle had leaked, leaving a puddle of liquid in the bag it comes in, saturating the mitt and brush, completely unsalvageable, not to mention a horrifying mess all over my white counters. I reached out to customer service immediately with detailed pictures hoping for a simple replacement for a very loyal customer. I was disappointed to receive a $30 gift card instead. This does not cover the cost of the product. If there were a comparable product on the market, they would have lost my business.
Very misleading company. You go on to order what you want and somehow at checkout get duped into "ADD ONS" that aren't needed. I'm furious with this company and there is way higher quality makeup out there that don't mess with your money. Yes, the makeup is good but not worth the headache. I ordered a $27 lip gloss and looked on my bank statement where there was a separate charge of $50 for a mystery gift! Just watch what you're clicking. I went on to use a coupon and now I'm dealing with a battle to get my money back!
I reached out regarding a specific product name and I got an answer quickly. I was then able to place an order for it. Thank you so much.
Promo codes are not clearly reflected at checkout, making it impossible to confirm you have entered one at all or were possibly forced into one by one of the 100s of promo links on the site itself. The "review cart" does not clearly lay out the full scope of the order with promos. Customer service is quick to respond but is unable to cancel orders or change promo codes even if the communication is within 5 minutes of placing the order. They did offer a $40 gift card to use on a future purchase to try and rectify this policy, however, it comes with numerous restrictions on products outside of the trial options.
Customer Service is wonderful, easy to order and the products are greats.
It kept saying I was to receive free shipping, but when I checked out I did not get free shipping.
My order is a one time order. I do not want recurring orders.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members