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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
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Thiefs
November 13, 2024
Updated review

Don't add products that I didn't order to my bill.i ordered my foundation and you added a concealer to my bill. Alll I want is the foundation. I will cancel the whole order if this is not rectified.

Date of experience: November 2, 2024

Disappointed
November 13, 2024
Previous review

I ordered my foundation and suddenly was charged for concealer. I did not order the concealer.

Date of experience: November 2, 2024
Texas
1 review
0 helpful votes
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Love
November 13, 2024

Foundation is always a match! Quick and easy service and they always send gift codes for discounts!

Date of experience: November 2, 2024
Florida
1 review
0 helpful votes
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Easy way to shopping
November 12, 2024

I'm so glad for the easy way to get my makeup…Thank you

Date of experience: November 2, 2024
Colorado
1 review
0 helpful votes
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Easy order, great product.
November 12, 2024

It's always easy to order/reorder. I love "I woke up like this" and have tried many other brands and types of foundations/skincare. This one works the best - especially with the applicator brush.

Date of experience: November 2, 2024
Indiana
1 review
0 helpful votes
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Cannot add to subscription
November 12, 2024

I tried to add an item to my soon to be shipped subscription order, not able to had to order separately and pay shipping for it :(

Date of experience: November 2, 2024
Alabama
1 review
1 helpful vote
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Annoyed
November 12, 2024

I don't like how you keep adding items at check out with hugh pressure sales!
It's very annoying 😑 and it's difficult to find the do not add or want button to decline.

Date of experience: November 2, 2024
New York
1 review
0 helpful votes
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Great quality
November 12, 2024

Easy quick response and great customer service. Love the quality products

Date of experience: November 2, 2024
Canada
1 review
0 helpful votes
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Quick and easy order process
November 12, 2024

Survey, payment, info was clear, fast, concise.
Tracking shipments was automated once I chose the option.

Date of experience: November 1, 2024
North Carolina
1 review
0 helpful votes
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Power up
November 12, 2024

Products come fast and are nicely packaged. I particularly like the Power up product very smoothing.

Date of experience: November 1, 2024
Canada
1 review
0 helpful votes
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So good!
November 12, 2024

I have seen such a big improvement in my face! I find when I run out and wait too long to replenish I can really notice how much better I look when I use it. Worth it to subscribe to be replenished and not have to worry about running out. This stuff is gold!

Date of experience: November 1, 2024
Michigan
1 review
0 helpful votes
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Fountain of youth!
November 12, 2024

I have been extremely happy with both customer service. The foundation was magical! The color was perfect, the coverage is amazing and natural looking.

I just ordered the primer and I am expecting another miracle. As I age, my pores appear larger.

Date of experience: November 1, 2024
New York
1 review
0 helpful votes
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Sad
November 11, 2024

They told me I have gift discount and they charge me more money

Date of experience: November 1, 2024
Kentucky
1 review
0 helpful votes
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Il Makiage
November 10, 2024

I gotta say that I do love the products that Il Makiage has to offer. Their website is easy to navigate and easy to shop.
I learned of Il Makiage through an online survey. I received $100,to use on their site, for completion of the survey.
After trying their products, I'm hooked.

Date of experience: October 31, 2024
Illinois
1 review
0 helpful votes
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Easy
November 9, 2024

Super easy to find what I needed and checkout is a breeze.

Date of experience: October 30, 2024
Canada
1 review
0 helpful votes
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Easy. Convenient!
November 9, 2024

Pretty easy online all the detailed information is there. They also send a discount as your first time buyer however it is still pricey products. Will willing to try. Hopefully it works!

Date of experience: October 30, 2024
New York
1 review
0 helpful votes
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Website navigation
November 9, 2024

I found your product presentation to be impressive but site navigation was a bit challenging for me.

Date of experience: October 30, 2024
California
1 review
0 helpful votes
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SO HELPFUL
November 8, 2024

Very helpful and extremely quick response time! I would highly recommend this company!

Date of experience: October 29, 2024
Texas
1 review
0 helpful votes
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So far so good!
November 8, 2024

Easy to order and loved the extra discounts offered!

Date of experience: October 29, 2024
Canada
1 review
1 helpful vote
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Didn't get my bday BOGO 😕!
November 8, 2024

I was charged full price even though it said I had buy one@$28 n get other item free! So frustrating 😫 😑

Date of experience: October 28, 2024
Connecticut
1 review
0 helpful votes
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Easy peasy!
November 7, 2024

Quick and easy ordering of my favorite products. I never have to worry about any of my items being sold out. And if I need help, the customer service team is exceptional!

Date of experience: October 27, 2024