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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Don't add products that I didn't order to my bill.i ordered my foundation and you added a concealer to my bill. Alll I want is the foundation. I will cancel the whole order if this is not rectified.
I ordered my foundation and suddenly was charged for concealer. I did not order the concealer.
Foundation is always a match! Quick and easy service and they always send gift codes for discounts!
It's always easy to order/reorder. I love "I woke up like this" and have tried many other brands and types of foundations/skincare. This one works the best - especially with the applicator brush.
I tried to add an item to my soon to be shipped subscription order, not able to had to order separately and pay shipping for it :(
I don't like how you keep adding items at check out with hugh pressure sales!
It's very annoying 😑 and it's difficult to find the do not add or want button to decline.
Easy quick response and great customer service. Love the quality products
Survey, payment, info was clear, fast, concise.
Tracking shipments was automated once I chose the option.
I have seen such a big improvement in my face! I find when I run out and wait too long to replenish I can really notice how much better I look when I use it. Worth it to subscribe to be replenished and not have to worry about running out. This stuff is gold!
I have been extremely happy with both customer service. The foundation was magical! The color was perfect, the coverage is amazing and natural looking.
I just ordered the primer and I am expecting another miracle. As I age, my pores appear larger.
They told me I have gift discount and they charge me more money
I gotta say that I do love the products that Il Makiage has to offer. Their website is easy to navigate and easy to shop.
I learned of Il Makiage through an online survey. I received $100,to use on their site, for completion of the survey.
After trying their products, I'm hooked.
Pretty easy online all the detailed information is there. They also send a discount as your first time buyer however it is still pricey products. Will willing to try. Hopefully it works!
I found your product presentation to be impressive but site navigation was a bit challenging for me.
Very helpful and extremely quick response time! I would highly recommend this company!
I was charged full price even though it said I had buy one@$28 n get other item free! So frustrating 😫 😑
Quick and easy ordering of my favorite products. I never have to worry about any of my items being sold out. And if I need help, the customer service team is exceptional!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

