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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Wisconsin
1 review
0 helpful votes
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Always pleased
November 22, 2024

I have been ordering their flawless foundations for years and have always been pleased. Take the quiz, it works perfectly!

Date of experience: November 12, 2024
Florida
1 review
0 helpful votes
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Love These products!
November 22, 2024

My daughter is 45 and she had botox done on fine lines above her eyebrows. I told her not to do that anymore and had her try my products - she loved how it worked so I sent her an order. I told her there is no need for botox as your products are wonderful

Date of experience: November 12, 2024
Alabama
1 review
0 helpful votes
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GOT CHARGED MORE THAN I SHOULD HAVE!
November 22, 2024

I already described it in an email i sent to you guys

Date of experience: November 11, 2024
Pennsylvania
1 review
0 helpful votes
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Customer service
November 22, 2024

I ordered my foundation and it wasn't a match and the customer support people were amazing! They gave me e gift codes, told me to keep the bottle I had AND sent out a new shade to use try before you buy! Excellent and above and beyond!

Date of experience: November 11, 2024
Florida
1 review
0 helpful votes
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Awesome
November 21, 2024

Only problem I wish they could have been able to see my previous order
I had to go through the matching exercise again
And I wanted to just reorder
I am not interested in a subscription reorder program

Date of experience: November 11, 2024
North Carolina
1 review
0 helpful votes
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Seemless
November 21, 2024

Easy as always. Hoping I like the product as much as the process

Date of experience: November 10, 2024
California
1 review
0 helpful votes
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Not what I expected
November 21, 2024

I'm not satisfied at all with the foundation. I feel it's too red/brown for my skin, and it doesn't go smooth on my skin. It almost feels like a foundation "gone bad" feels and looks patchy. And thick.

Date of experience: November 10, 2024
Tennessee
1 review
0 helpful votes
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Shopping experience
November 20, 2024

Always have a great experience shopping with Il makeup.

Date of experience: November 10, 2024
Florida
1 review
0 helpful votes
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Foundation
November 20, 2024

This product is awesome, it goes on smoothly and it's easy to apply. The match is perfect. I really like the feel, look and o.

Date of experience: November 10, 2024
California
1 review
0 helpful votes
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Muy buen producto
November 20, 2024

Buenas noches me parece un buen producto por eso hice mo compra.

Date of experience: November 9, 2024
Florida
1 review
0 helpful votes
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Encantada con el producto
November 20, 2024

Es lo que promete. Estoy muy satisfecha con la compra

Date of experience: November 9, 2024
Virginia
1 review
0 helpful votes
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Review
November 19, 2024

Your make up did not hide like you advertise. I may want to try your primer. Looks like a different product.

Date of experience: November 9, 2024
Arkansas
1 review
0 helpful votes
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Great products and easy to use
November 19, 2024

I've had a great experience every time I've purchased anything. The customer service is the absolute Best!

Date of experience: November 9, 2024
New Mexico
1 review
0 helpful votes
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Incentives
November 19, 2024

Every time I order something I get incentives encouraging me to order more items with less money spent. I wish I could get free shipping that would be nice to save more. Thank you!

Date of experience: November 9, 2024
Mississippi
1 review
0 helpful votes
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Shipping address
November 19, 2024

Didn't let me review my shipping address so now it's going to my old address

Date of experience: November 9, 2024
Illinois
1 review
0 helpful votes
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I love my foundation.!
November 19, 2024

Have me looking and feeling flawless and confident.! 🥰

Date of experience: November 8, 2024
North Carolina
1 review
0 helpful votes
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I love their foundation which is the only product I have tried so far. I was really impressed at how well taking the test was able to match the foundation to my skin tone, however, how they keep trying to get you to buy other products after you've made your purchase REALLY irritates me! I may stop using their product because of this!

Date of experience: November 8, 2024
California
1 review
1 helpful vote
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Poor Explanation
November 18, 2024

I ordered one thing and 2 other things were added onto my order that I didn't want. Very disappointing

Date of experience: November 8, 2024
Colorado
1 review
0 helpful votes
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Easy Order
November 18, 2024

I was re-ordering some product that I continue to order and love and it was very easy to use the Il Makiage website!

Date of experience: November 8, 2024
Canada
1 review
0 helpful votes
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Always A Great Experience!
November 18, 2024

Whether your online shopping or talking to an customer service rep, its always great service. Will always order my foundation from IL MAKIAGE!

Date of experience: November 8, 2024