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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Florida
1 review
0 helpful votes
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Perfect
December 26, 2024

I loved because looks beautiful and natural the colors match perfect
I recommended for every body

Date of experience: December 16, 2024
Ohio
1 review
0 helpful votes
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Good experience
December 26, 2024

Done it on line quick and easy took the online quiz it was simple and easy and let see how long it takes me to get my product

Date of experience: December 15, 2024
Michigan
1 review
0 helpful votes
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I can't wait to try this
December 26, 2024

I heard a lot of good things abt this product. I just pray that it works for me

Date of experience: December 15, 2024
Pennsylvania
1 review
0 helpful votes
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WOW
December 26, 2024

The coverage is effortless to apply.The smooth
visible results are instantaneous.

Date of experience: December 15, 2024
South Carolina
1 review
1 helpful vote
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Horrible
December 25, 2024

It says I added on a product I did not. Then also upped the price of the product if I keep it. Said 36 if I do subscription now is saying 49. Seems like a huge scam!

Date of experience: December 15, 2024
Tennessee
1 review
1 helpful vote
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Took payment but not shipping info
December 25, 2024

The mobile browser website check out process is a complete nightmare. It allows you to enter your PayPal payment details before the shipping information section, and once the PayPal details go through, the order is placed and you don't have the option to put in your shipping information at all.

Date of experience: December 15, 2024
Canada
1 review
0 helpful votes
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First time
December 25, 2024

Was browsing FB, and came across your AD, did the quiz and I was matched to the product that I got interested in. I just ordered a few moments ago, the free full size trial. And I am now super excited to try them! The ease of it all made the difference, no frills. I hope the products lives to it's promise!

Date of experience: December 15, 2024
California
1 review
0 helpful votes
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Too many questions
December 25, 2024

So many questions and still did not match my color properly. The foundation seems like it will be too dark for my skin complexion from the tiny picture at checkout. You guys should give at least the color before and after. Also a color palate of all ur foundation colors should be present. Then after check they asked me a series of other questions. It was exhausting.

Date of experience: December 15, 2024
Massachusetts
1 review
0 helpful votes
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Online ordering
December 24, 2024

Ordering makeup online can be convenient, but satisfaction depends on factors like accurate shade matching, quality, and reliable reviews. I received all this from Il Makiage! The products had clear, detailed descriptions, and a good return policy to ensure a great experience.

Date of experience: December 14, 2024
Georgia
1 review
0 helpful votes
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First time buyer
December 24, 2024

So on YouTube I saw an offer for this under eye cream which was totally ironic, I had just been saying "Geesh these bags look awful". So I signed up for try before you buy I'm so excited looking at other reviews I cannot wait to say bye bye bags! No bag lady here!

Date of experience: December 14, 2024
Texas
1 review
0 helpful votes
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Ready to look Beautiful
December 24, 2024

Super easy and informative. I can not wait to get my products! Ready to look beautiful

Date of experience: December 14, 2024
Texas
1 review
0 helpful votes
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Assorted beauty products
December 24, 2024

The web site was a little confusing for someone like me who isn't very computer literate.

Date of experience: December 14, 2024
Florida
1 review
1 helpful vote
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THEY ARE STEALING MONEY.
December 24, 2024

I agreed to a $6 charge to try the sample out then they charged me $6 and $27. I would like my refund. That agreement was not stated nor said anywhere.

Date of experience: December 14, 2024
Ohio
1 review
1 helpful vote
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Nice quiz, annoying promos
December 24, 2024

I really appreciated the thorough color quiz on my foundation. I guess we'll see if it's accurate when the product arrives. My only negative experience was the relentless promotion of another discount on my way to the checkout. Instead of recommendations, it just feels like badgering.

Date of experience: December 14, 2024
Colorado
1 review
0 helpful votes
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Excellent
December 24, 2024

Really great customer service. The one product that I didn't care for was refunded immediately and I'm in love with the other three products. I'll be using them for a very long time!

Date of experience: December 14, 2024
Ohio
1 review
0 helpful votes
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Love my Skin.
December 24, 2024

I will be sixty in March. I feel the Power Lift is the best moisturizer I have ever used over my life time. Keeps me reordering time after time.

Date of experience: December 14, 2024
California
1 review
0 helpful votes
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Cant order more
December 24, 2024

I try to order the primer for 20% off too but it not let me go through so how can i do? I want to add the poreless primer for the 20% off to the order, please help.

Date of experience: December 13, 2024
Louisiana
1 review
0 helpful votes
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Make up Time
December 24, 2024

I have been Wanting to try this product for a while now. One.
Of my friends told me.This product was very good, so I'm trying it out.Hopefully the color will be a good match for me!

Date of experience: December 13, 2024
New Hampshire
1 review
0 helpful votes
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Payment was confusing
December 23, 2024

The way they make you pay is confusing to say the least. Once you think you are done they keep trying to get you buy more stuff. I accidentally bought something that now I am going to have to return it. I have used their products before and I like them. I just don't like the add on products.

Date of experience: December 13, 2024
Colorado
1 review
1 helpful vote
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Hard to get out
December 23, 2024

I was trying to buy a gift for someone else and didn't want to answer all those questions about my hair and pores etc. I thought I would never get out of the site. There has to be a way to bypass and complete my purchase.

Date of experience: December 13, 2024