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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Excellent customer service! Great products…. High quality!
I love the products but haven't had the easiest time navigating your website. When I first ordered I ended up on the UK site vs US so that was annoying not sure how I did that. Than I tried to edit my auto shipment product recently as I use the foundation more than the self tanner and had no luck editing the item. I could edit the frequency and skip a shipment but I could not edit the product in my auto shipment. I ended up canceling it and redoing it with what I wanted but lost the benefits of the auto shipment discounts on my recent order. So kinda annoyed by that.
Hi Jennifer! So sorry to hear you had an issue! Please always reach out to us if you have any Q's and we'll be happy to help! You can find us at [email protected] or through DM on Facebook or Insta.
I have nothing but trouble using your website. I'm honestly not sure if my order went through correctly or not.
Hi Jayme! Please send an email to [email protected] and our team will be happy to assist you.
Will continue to purchase, great light foundation.
Bet it looks amazing on you, Edie!
Seriously the BEST make up line that I will forever depend on and be obsessed about! Thank you for having the perfect line of everything I need! Eyeliner, mascara, lipstick, foundation, and more!
We know it looks amazing on you, Judy! ❤️
I love the concealer happy with the service and the product. I'm always coming back.
Hi Daisy! We're def happy you're happy!
I've used the foundation and bronzer for at least a year and it is AMAZING! Ordered moisturizer and am so excited to try it! Hopefully it helps with my acne and prior acne discoloration.
We hope you love it, Samantha! ❤️
Products were nice. Had an issue with my color match and customer service was able to make it right. The products are extremely nice highly recommend
So happy you're loving everything, Rebecca!
I emailed customer support I got Jordan and he explained some things to me, very eager to solve my problem and succeeded. I really appreciate him.
So glad to hear it, Starla! ❤️
I love seeing all of the different products and influencers on the site which is fun and easy to use.
Hi Robin! Very happy to hear it! Be sure to let us know if you have any Q's!
That I did not want can you please cancel that order and refund it
Hi Dani! Please shoot us a note at [email protected]. We're here to help!
It's the most natural look with flawless coverage, I have been using it for 3/4 years now and I love it more than any other foundation
Hi Jahan! We def LOVE to hear it!
I find it hard to find my replenishment orders. When I'm on the site there is no clear way to get there to change shipping dates ect. I see all of my past orders but where are my replenishment orders?
Hi Lori! Just login to your account at www.ilmakiage.com/customer/account/. In the auto-replenishment section, you’ll find options to edit your delivery date, skip your next order, pause, or cancel. Please reach out to [email protected] if you have any issues and our team will be happy to assist you.
I had used the same makeup for 30 years. I had tried other markups during that time and wasn't happy with anything new. I decided to try ilmakiage and I love it!
Hi Comora! We LOVE this review! So happy you've found a foundation you love in Il Makiage!
I love Il Makiage! The makeup lasts for so long. I haven't needed to order for months. I also was able to use a discount code from my birthday in July! The savings allowed me to order a couple things that I wanted to try. Amazing!
Hi Brittany! So happy you're loving everything!
I'm 51 years old and I've tried all kinds of skin care from high-end for Low end and this is the best stuff I've ever in my life have thank you for creating a product that is out of this world
Hi Tracey! Your review legit makes us SO HAPPY! So glad you're loving it!
I love the product and have bought for over a year now… but the website is a nightmare. I have been double charged on multiple occasions… Can't select my shade without taking a quiz…and the add to cart function does not work properly nearly every time I order. Again, love the products and appreciate the promo codes, but the website is a hassle.
Hi Colleen! You can always order your shade directly from our site without taking our quiz and we would never double charge! Please send us an email at [email protected] with your full name and email address so we can help.
The reorder thing needs to change an let people choose to reorder often or whatever
Hi Michael! You absolutely don’t need to sign up for auto-replenishment. To place a one time only purchase, just don’t select the auto-replenishment option in checkout. ❤
I can't wait to receive my purchase I am excited to try the lipstick and the concealer stay tuned for more
Hi Courtney! We're excited for you!
I have used a couple of the products and got locked into the auto replenish promotion. It worked ok until I wanted to change the product. The whole process was confusing, and then additional products were pushed during the checkout process in an ambiguous manner. I find this site tries to swindle you into buying mediocre products and can't seem to make things right when the issue is addressed. Shame on you, IL makiage.
Hi Beverly! Please reach out to [email protected] with your account info. We are always happy to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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