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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Very positive experience with the entire website
And colors of lipsticks and makeup
Complement my skintone exactly
I'm always impressed whenever I shop on the IL Makiage website. Each product listed has a thorough description, plenty of reviews and also pics which are all very helpful when deciding whether or not to make a purchase. IL Makiage is also very food to their customers and their checkout process is quick and easy.
Hey Ashley! Thanks for the love! ❤️
I had 2 orders placed early September and have been receiving status updates of delivery until October 7, then the notifications stopped. Received a Rate Your Experience like this one mid October and noted on both that I have not received any of the products yet. It's been over 6 weeks by now. I know living in Hawaii might have longer ship times, but I have received previous orders super quick so this didn't make sense. Guess no one reads the reviews? Anyways, thanks to Jordan I am getting a replacement order and hope to receive soon. I will update this once I receive the order replacement.
Hey Dee! So happy you've been taken care of by our team! Please be sure to reach out if you have any other Q's!
The first time I tired IL Makiage, my order was marked as delivered, but no I received no product. Emailed customer service and they sent another. The foundation is quite poor, I have since switched to catrice and am enjoying it much more. I had to switch because my replenishment order was "shipped", but again never received it. Reached out to customer service and they refuse to issue a refund because "I have passed the refund date".
I'll be making a fraud claim with my credit card company to receive a chargeback.
Hey Jennifer!
No scam here! We assure you customer satisfaction is our number one priority and gutted to hear you did not have a positive experience. Happy to turn that around and help you.
Please shoot us a note at [email protected] with the subject Sitejabber. We're here to help!
They ask if you want to add something to your cart and the moment you click on to view the item they charge your card. I did not want a product now trying to cancel and it's not allowing me to.
Hey Rocio! Oh no! Please reach out to [email protected] and our team will be happy to assist you!
It's frustrating and infuriating to have to take a quiz EVERYTIME I order your products. And I hate all the pop ups for the recurring orders. I put on make up every weekday and still don't need to get new makeup every four months!
Hey Kym, no need to take the quiz each time! You can order directly from our site at www.ilmakiage.com. Please send us an email if you have any questions at [email protected].
Hands down my favorite makeup. I'm in my 40's and have tried it all. Thank you for the birthday gift "buy one get one", you made my day!
Hey Aundrea, we love being your favorite!
Always seamless and great, quick customer service! Products are my favourite - mascara is hands down the best I have ever used!
So happy to be your favourite ❤️
I had a bad batch of makeup it was clumpy I think the lid wasn't on properly during delivery. But I was given a gift code and I purchased more and it didn't cost me much at all. The customer service was great! They treated me with respect and compassion. It was an overall great experience
We're always here for you ❤️
I am very happy with my past and present purchases. They are my #1 go to for all my cosmetic needs. They're goof proof and they help me be a better version of me.
Hi Shannon! We SO love to hear this! Stay beautiful! ❤️
I'm disappointed I get offered a free trial and when checking out my credit card doesn't qualify for the free promo I then tried another card it went through charging me 45 when it's supposed to be $5 something
Hi Margarita, please reach out to us by email at [email protected] so we can help!
They lie and stool your money. For no reason the took 75$ and lie to me know that they charge only for delivery but they lie to and charged my back 75 once and 55 again
Hi Nasrullah! Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s).
So I was recommended the Woke up like this foundation by a friend. What really sold me was how amazing and natural the foundation looks on her, and also the fact that she (as well as others on social media) said that first time customers would get a free makeup brush and "mystery item" (the amazing eyeliner). After placing my order I saw that the brush was added (which was only free if you choose the subscription), but not the eyeliner which was disappointing :/ . But other than that I had no other issues.
Hi Vanessa! Free gifts are random and never guaranteed. We hope you love your new foundation and brush!
I love Il Makiage products, but I really dislike the checkout process when you receive several options of products to add on. I mistakenly hit the yes button; and it immediately added the item to my order and charged me. There was no going back, or even an option to make sure I wanted this item. Please change this or remove the add on products. So annoying….
Hi Jaime! So sorry for your frustration! Please send us an email at [email protected] and our team will be happy to assist you.
I have other products and I know your website. I'm sure you do make sales but it is too much time and effort to finish the site to place my order.
Hi Mary Beth! Please reach out to us at [email protected] with your questions, suggestions, or concerns. We are always happy to help! ❤️
My experience was enjoyable as I value speed and placing my order was so quick!
So happy to hear it, Julianne! Be sure to reach out if you have any Q's!
The quiz really helped choose for my skin care and needs I liked how easy it was and definitely happy with past purchases can't wait to try my new products
We hope you love everything, Christine!
It went great so far. I'll know more when I get my shipment.
We hope you love everything, Jennifer! ❤️ Let us know if you have any Q's!
I love every product I've received! Mascara, Foundation, serum, moisturizer... I love it all.
Bet it's too gorgeous on you, Amy!
I missed a return deadline for a package I somehow didn't receive due to providing the wrong address, IL Makiaje sent a replacement cost free as a one time courtesy!
We're always here for you, Monica! ❤️
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anita! So happy you're happy! ❤️