On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered the foundation but it had a scent and I'm very sensative to even the lightest sent. They sent me a $35 e-gift card to try something else which I did looking forward to recieving it. I'm a very happy custome!
Customer service was very friendly, very helpful, accommodating, understanding and generous. Will definitely keep using this product and let others know.
Thanks, Jennifer!
I tried a product and I wasn't sure it did anything. So I followed the easy directions to send it back after two weeks. Their customer service followed up with an email wanting to make it right and a coupon to try another product. I am impressed!
Hi Leslee! We LOVE to make it right!
Best products and customer service. Truly recommend these.
Hi Archi! So happy you're loving everything!
I WAS NOT ABLE TO GO PASS THE SUBSCRIBE OPTION PAGE UNTIL I CLICKED ON THE SUBSCRIBE BOTTON. PLEASE REMOVE ME FROM THE REPLENISHING OPTION. A 2 STAR ONLY BECAUSE OF THIS OPTION THAT I DO NOT WANT.
Your (original) order number is *******.
THANKS YOU JOYCE
Hi Joyce! You absolutely don’t need to sign up for auto-replenishment when shopping with us! Please send an email with your order info to [email protected] and our team will be happy to assist you.
Fast and easy. I am excited to try. I don't wear fountain but my daughter is trying this product and loves it.
Hi Bev! We hope you love it, too! Be sure to reach out to [email protected] if you have any Q's!
This company is truly amazing. If they don't get your match right the first time they won't stop until they get it right. Absolute five star company!
Hi Gina! We've got you! ❤️
During and after check out there were multiple attempts to get me to add additional products to my order. Once is ok, but after that it's too aggressive and off putting. It's why I don't like to shop in stores.
Hi Mary! Our website was developed by makeup pros & experts to give you flawless results with an optimal customer experience. But we’re always trying to outdo ourselves, so we’ll take your feedback to our product development team. Please shoot us a note at [email protected] if you have any Q's!
I wanted to cancel my order because I did not know you had to pay for the SAMPLES after 14 days. I had only placed my order ten minutes before I emailed requesting to cancel, and they refused. This is UNACCEPTABLE.
Hi Mara! Due to how quickly our distribution center works, we cannot cancel or edit orders once they’re placed.
It’s a blessing and a curse in situations like these — you get your products quickly but we’re unable to cancel, as your order is immediately processed, picked, and packed.
I love the Il Makiage foundation and the shade is perfect. I am trying the self tanner this time as a well on a recommendation from a friend.
Only issue with ordering is that I received an email for 10% off and it did not tabulate on my total order, nor was there a place to include this.
Hi Amber! The promo code box is available in 2 locations:
1) After you’ve added at least one item to your cart, a promo code box will appear underneath the product details in your cart.
2) At checkout, the promo code box is on top of the payment info page
If you're not seeing the promo code box make sure you are not placing a quiz order or making a limited edition purchase as codes are not available on these types of orders. Please reach out to [email protected] if you have any questions.
I think this company has the best customer service. Very prompt.
Not to mention amazing products.
Price is also very affordable. Very worth it.
Hi Yunhee! Thanks for the love, beauty!
Was ordering foundation only, and after I put in my payment information, it took me through several add-on options. I kept hitting skip, but it added on a bronzer I didn't want. Wondering if this happens to others. Not happy about it. Hoping I like the foundation because I feel like I was scammed at the moment. Will have to return it if they don't correct my order, as it is totally the wrong shade for me. Sent an email to customer service, so hopefully it will corrected before it's shipped. Time will tell.
Hi Laura! Our website was developed by makeup pros & experts to give you flawless results with an optimal customer experience. But we’re always trying to outdo ourselves, so we’ll take your feedback to our product development team. Please shoot us a note at [email protected] with the subject Sitejabber. We're here to help!
So great to avoid the makeup stores. I've never had a good experience.
I suck when it comes to make up, colours and matching.
This was Quick and easy! Curious to see if the foundation matches!
Hi Britt! We hope you love it! Be sure to reach out if you have any Q's!
I was very skeptical about the use of this product when I first ordered it wasn't my shade at all it was white, pale, chalky and it just did not match me. I was very upset, but realized I could send it back with no charge and they asked my concerns and BOOM I received my new shade and it was spot on! Amazing! The mascara I love so much it makes my eyelashes dramatically pop and the concealer is even better. Definitely will only get my makeup from here
Hi Ashley! We love hearing how much you love our products! We know they look too gorgeous on you!
Hi Tayana! We so LOVE to hear it!
It is very easy to decide on your tone and they are very exact with what you need, their products are of good quality. They are quick to answer and attentive in customer service!
Hi Alejandra! SO SO happy you're happy! ❤️
I was reminded to reorder makeup. I added two items. The add-ons came into my email separately. It's not clear whether my makeup got ordered.
Hi Katherine! Please send us a DM on Facebook or Instagram with your order info and we'll be happy to help!
Somehow I ended up with a shade that was too dark for me, emailed to trade out shades. ProTeam is always very quick to get back to me and help with any questions I have.
Hi Naomi! We're always here for you!
I've done a few exchanges when the color of foundation was not exactly right, and they'll work with you, even if you're outside of their standard exchange/return time frame. Always helpful and friendly service, and easy to do because you communicate with them only over email.
Hi Tavia! We've got you!
I love Il Makiage. In part, for the quality of their products. But mostly for their customer service. They are ALWAYS there for me! If I need a shade change, a different brush, whatever. They promptly and personally respond. I love this company.
We love you, too, Martha!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Carolynn!