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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I was disappointed since I was emailed a coupon off $15 due to delay in receiving earlier order n when I applied that to this order it was refused. The offer was sent Nov 8th so it hasn't expired. I went ahead with the order but do feel cheated.
I am so happy I tried this product. The match is the best I've ever had. Customer service is fantastic. Very satisfied customer
Hi Sandra! We LOVE hearing it! Thank you!
I just ordered the foundation. If the product is anything like the help and ease of ordering it I think I will be very happy!
Hi Jeannette! We hope you love it! If not, or you have any questions, please reach out to [email protected] and we'll take care of you!
I've bought quite a few products from IL Makiage and they are all great. I am in love with their skincare line! The lip shades are vibrant and long lasting. The concealers and foundations are a perfect match to my skin tone and the texture of the makeup is so nice!
Hi Monica! So happy you're loving everything! We know it looks AMAZING on you!
I paused my subscription because I still had so much of my previous bottle of foundation when I received my next auto shipment. Fast forward 2 months when went to use my new bottle, I discovered that it was the wrong shade. I contacted customer service and even though it was well past my return window, they immediately sent me a replacement in the right shade!
I also love the Woke Up Like This foundation!
Hi Cheyenne! We are always happy to make it right!
Jordan went above and beyond answering my questions to help ensure that I had the correct shade. Greatly appreciate it! Thank you
Hi Denise! We'll always have your back!
I love IL Makiage foundation. I just received it and it is so light and natural looking. Feels great on my skin. Very happy with this purchase. The concealer is also excellent. Love both of them and just ordered a lipstick and an eyeliner. Looking forward to trying them too.
Hi Rosaria! So happy you're loving everything! ❤️
This makeup line is by far the best product that I have used period. The coverage is phenomenal and the product literary makes my skin glow. I have received a numerous of compliments after using iL Makiage. When using other products I would always have to add other products for my blemishes. This product will secure any flaws that lost women think they have. I have recommended this product to my family and friends, and will continue to recommend.
Hi Valerie! So happy you're loving everything! We know it looks gorgeous on you!
Very easy to find my shade.
Love the 14 day free trial.
Thanks, Marilyn! ❤️
It was really simple to find my shade and to order the things I needed from your recommendations.
Hi Kelly! We love to hear it!
The color I received was off but it was resolved immediately and a new color is on its way. I was so surprised and thought I could not get another replacement. So happy!
We're always happy to help, Consuelo! ❤️
I love the foundation and the color but I don't wear makeup every day and it's like I run out of it very quickly. I never had to buy foundation so much with other brands so I feel like the bottle is not full. And it's hard to see because of the color and thickness. But overall I love it. Just not sure if I will keep buying it.
Hi Nona, our foundations always contain 30 ML/ 1 FL OZ in product. Be sure to reach out to our team at [email protected] if you have any Q's!
Good products but are expensive to purchase more
You might have add discounts or coupons
Then its best
Hi Nemo! So happy you love our products!
It was cool to take the test! Can't wait to see how the make up matches my skin!
Hi Dawn! We can't wait for you to LOVE our foundation! If you have any questions, please email us at [email protected].
Non selected items appear to be auto added to my cart for purchase. Waiting on confirmation email message to see what items outside of the foundation were added. Not satisfied with the online automated process, large margin for error.
Hi Maureen! So sorry to hear you had an issue at checkout! If you haven't already, please reach out to our team at [email protected] so we can help.
I love this self Tanner! Beautiful color and not orange. Fades so well! No patchiness at all! And most importantly for me, does not sink into my pores and make it look like I have blackheads everywhere! The color definitely last a week and is streak free! A whole bottle lasts a lot longer than I thought it would! It smells amazing and does not transfer or feel sticky!
Hi Gabriella! So happy you're loving our Sun Foam!
Customer care was helpful, fast and efficient when assisting me with correcting an order discrepancy.
Hi Susan! We assure you customer satisfaction is our number one priority and gutted to hear you did not have a positive experience. Happy to turn that around!
Please shoot us a note at [email protected] with the subject Sitejabbber. We're here to help!
Sent the wrong shade it was extremely to light and looked ashy
I’m sorry the shade didn’t work for you. We’d love to make it right and get you your perfect shade. Please fill out your name and email address into https://www.ilmakiage.com/contact-us, and our team will be happy to help you with an exchange!
I had received a promo code and didn't know if i could apply it to a specific product. Nothing terribly sophisticated i know, but I emailed a generic address just to make sure. My request was acknowledged right away, and by the next day a full "how to" email popped up. It was clear, concise and worked. It's a good product on its own but the customer service and efficiency with which this company is run makes it miles ahead.
Hi Meg! Thank you for the review! So happy we were able to help!
I've always had acne and oily skin and thought that makeup was useless and would make me look like a clown (which is cute if that's the look you're going for). This makeup literally becomes one with your skin like magic. They give you this test to match your shade and it's spot on like you've walked into a physical store and picked it out. Although this makeup costs some pretty pennies and I can't afford it, it's the last and only brand that I will ever buy. I swear it's the sh*t that dreams are made of. Thank you a million times over IL Makiage.
Hey Stephanie! THANK YOU! We know it looks gorgeous on you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gwenn! Please reach out to [email protected] and our team will be happy to assist you!