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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Flawless
December 14, 2022

I'm constantly ordering this concealer. It blends in naturally and gives such great coverage. I chat it up everytime I get the chance.

Date of experience: November 13, 2022
Diana S. Il Makiage Rep
over a year old

Hi Rachael! So happy you're loving our concealer! Be sure to reach out to us if you have any Q's!

North Carolina
1 review
0 helpful votes
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Goodness/sadness
November 14, 2022

Thank you for your foundation but please refund me for skin care or is not for me..

Date of experience: November 13, 2022
Diana S. Il Makiage Rep
over a year old

Hi Holly! Please send us an email at [email protected] and our team will be happy to assist you.

Minnesota
1 review
0 helpful votes
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Excellent experience with Il Makiage
November 14, 2022

I have been treated so well by the customer service department, and I always get an answer quickly when I have any question!
I had a great experience with the hair mask, and I am excited to receive my eyeliners soon as well.
Thank you!

Date of experience: November 13, 2022
Diana S. Il Makiage Rep
over a year old

Hi Pam! So happy you're happy! Be sure to reach out if you have any Q's!

Canada
3 reviews
0 helpful votes
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Continues to impress!
November 13, 2022

Another pleasant experience with Il Makiage! Thank you for the birthday discount! Trying a new product and know it will indeed be a treat. I appreciate the consistency of your great product line and timely shipping.

Date of experience: November 13, 2022
Diana S. Il Makiage Rep
over a year old

Thanks, Christine! Hope you had an AMAZING birthday!

Illinois
1 review
0 helpful votes
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EGift
December 13, 2022

I had a bad experience with the tey before you buy. I tried the foundation and it broke my skin out into a rash. I returned it and received an egift card. I'm too nervous to try another skin product at the moment, so I tried the foundation brush and an eyeliner, we will see.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 13, 2022
Diana S. Il Makiage Rep
over a year old

Hi DeJonee! I’m sorry it didn’t work out for you. Please reach out to [email protected] if you have any questions and our team will be happy to assist you ASAP!

New Hampshire
1 review
0 helpful votes
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I love your products.
November 13, 2022

Tried your moisturizer and foundation. The BEST! You also gave me two free gifts and a bonus gift card which I used to purchase blush. The mascara is amazing as it the eye liner. I am so happy with your company and your products!

Date of experience: November 13, 2022
Diana S. Il Makiage Rep
over a year old

Hi Lisa! Thanks, we SO love to hear it!

New Jersey
1 review
0 helpful votes
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The best makeup I've ever used!
November 13, 2022

Full natural coverage and I have 2 weeks to try it. Who does that?! Ilmakeage does that that's who! Love it!

Date of experience: November 13, 2022
Diana S. Il Makiage Rep
over a year old

Hi Lynette! Hope you're loving it!

Texas
1 review
0 helpful votes
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Addicted to this product
November 13, 2022

Great customer service, great products. Their emails are worded in a cute familiar way that actually makes me want to read them. I am absolutely addicted to the concealer. It is the best I have ever used.

Date of experience: November 13, 2022
Diana S. Il Makiage Rep
over a year old

Hi Dawn! Thanks for the love! No doubt it all looks amazing on you!

North Carolina
1 review
0 helpful votes
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Great customer service!
November 13, 2022

Didn't care for a product, and was beyond the return date, but they reached out and offered a refund or credit anyway! As a retail store owner myself, they went the extra mile, great customer service!

Date of experience: November 13, 2022
Diana S. Il Makiage Rep
over a year old

Hi Susan! So glad we could help you!

California
1 review
0 helpful votes
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Foundation
November 13, 2022

Great customer service she was knowledgeable also it didn't take forever to resolve back

Date of experience: November 13, 2022
Diana S. Il Makiage Rep
over a year old

Thanks, Tranice!

Georgia
1 review
0 helpful votes
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Love these products!
November 13, 2022

I am in love with the great coverage I get, along with the smoothness the primer gives me. All products work together beautifully! I have mature skin and this does not enhance my fine lines and wrinkles. Five big stars!

Date of experience: November 13, 2022
Diana S. Il Makiage Rep
over a year old

Hi Pam! Thanks for the love!

Alabama
1 review
0 helpful votes
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Easy and helpful
November 13, 2022

Their customer service is great, and they ship orders quickly. Good quality products, too.

Date of experience: November 13, 2022
Diana S. Il Makiage Rep
over a year old

Hi Kael! Thanks for the love!

Texas
1 review
0 helpful votes
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No chance to review order
December 13, 2022

Went from PayPal site directly to "your order is confirmed ". No chance to review order or add coupon code

Date of experience: November 13, 2022
Diana S. Il Makiage Rep
over a year old

Hi Salma! Please reach out to [email protected] and our team will be happy to assist you.

California
1 review
0 helpful votes
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Great lashes
November 13, 2022

Love this eye liner, it's very precise and great pigmentation

Date of experience: November 12, 2022
Diana S. Il Makiage Rep
over a year old

Hi Ana! We know it looks gorgeous on you!

Texas
2 reviews
0 helpful votes
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Great job
November 13, 2022

I am customer for a while now. My favorite is and has been my favorite. I have tried many different types of face and serums and I keep on coming back, I am glad and will be back.

Date of experience: November 12, 2022
Diana S. Il Makiage Rep
over a year old

Hi Evie! So happy you're loving everything!

California
1 review
0 helpful votes
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I wanted to reorder but I wanted to go 2 shades lighter for winter. I asked how you did that. They responded as though I was unhappy about my last order. Had me do the quiz again. Now the number it is recommended isn't anywhere close to the color I had originally ordered. This should have been a simple transaction.

Date of experience: November 12, 2022
Diana S. Il Makiage Rep
over a year old

Hi Barbara! So very sorry you had an issue! We assure you customer satisfaction is our number one priority and gutted to hear you did not have a positive experience. Happy to turn that around and help you.
Please shoot us a note at [email protected] with the subject Sitejabber. We're here to help!

Massachusetts
1 review
0 helpful votes
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Birthday courtesy
November 13, 2022

I love the fact that they did not forget that it was my birthday they also send me buy 1 get 1 free which is awesome thank you so much

Date of experience: November 12, 2022
Diana S. Il Makiage Rep
over a year old

You're welcome, Katrina! Happy Birthday!

Florida
1 review
0 helpful votes
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Terrible shipping
December 12, 2022

I'm canceling my subscription as I still have yet to receive the first sample… it appears the shipping and distribution is not quite there yet… Interested to try the product once they have their distribution channels in shipping under control but for now, I will be canceling my subscription.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 12, 2022
Diana S. Il Makiage Rep
over a year old

Hi Brianna! We are here to help you get to the bottom of what’s going on. Please send us an email with your order info to [email protected] and our team will be happy to assist you.

Canada
1 review
0 helpful votes
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Bad service
December 12, 2022

My first order was wrong the. I email them they said they will send another shade and they charged me extra money for their own mistake.They deducted 106$ from my account with my permission.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 12, 2022
Diana S. Il Makiage Rep
over a year old

Hi Kulvir! That does not sound right! Please send us an email with your order info to [email protected] so we can help!

Georgia
1 review
0 helpful votes
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Gentle for sensitive skin
November 12, 2022

The Power cream (fragrance free) is amazing. It is gentle on sensitive skin & it moisturizes the skin.

Date of experience: November 12, 2022
Diana S. Il Makiage Rep
over a year old

Hi Charity! We LOVE that you LOVE it!