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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I have never been disappointed with ANY of my purchases! It's ALWAYS exciting to receive my Ilmakiage package! From foundation and concealer, to brushes, liquid eyeliner and setting spray (my favorites), I just LOVE the quality, attention to details, the personalized quizzes (to acquire your perfect, personal shades), the personal stylist attention and how-to videos, as well as all of the extra perks that come with every purchase! I'm looking forward to receiving my newest items and will post an update regarding the new items that I'm trying this time around! Totally siked about receiving my newest black box!
I really love this make up. I have used it for about 2 years now and will continue to use it. The coverage is spot on as long as you take the quiz and answer it properly.
The foundation makes your face feel and look natural. The primer erases all imperfections. Best products ever.
Simple quiz except I was unsure about skin tones bc a couple looked a lot alike so I'm not sure if I picked it right. I currently use IlMakiage #100. The first quiz I was matched to #105; the second quiz I was matched to #95. Being wintering time in Fl I am lighter than normal so the #100 is a little dark in me but still works. I was thinking I need a slightly lighter shade but am not sure if that's what I'll get after these quizzes. I'm going with #95 and if it's too light, then I'll go with #105. It's so great we can try before we buy!
My original purchase of the foundation matched perfectly and I love the product. It not drying and offers some concealment of blemishes/spots but is not cakey! Love your products.
Next up, I'm going to try your skin care!
They have pictures of all their products, true color tabs. Great products, easy to use website. They have an option to automatically reorder or automatically order products. Very convenient and efficient, plus when you place an order they will give you a discount on your next order!
Every product I've tried has been quality and I love them from foundation to the lashes! I can't wait to try my lip gloss.
Not good they just immediately add those other products
I love their website b/c it explains what everything is and its fast and easy checkout!
Great, appreciate the coupon code, my aging skin is very picky and this foundation is great!
Best customer service around. They let me know I had a balance to be used and provided it to me for my purchase. It would have otherwise expired.
I gave it 1 star they matched the wrong color for my skin tone...i have been away for the holidays so I'm stuck with this makeup... It's too late for an exchange or refund. I tried it and it didn't work out for me...
I don't mind paying for a free sample but I think it's best that you guys should make a small sample package so that way people don't get charge after ten days or whatever. If I like the sample I can always go back in and purchase the products without being charge after ten days. But now I just have to wait and see if I like the products when it arrives.
So far so good on all the products I've tried.notications are amazing on updates.Because people love to know when there products on the way and when.
Excellent very easy to follow very nice and understandable very helpful matching my skin tone and getting jst what I need help with not areas I don't.
I been all over places looking for the right color. But since I receive this fountain concealer oh my perfect color
LOVE hearing this!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.


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