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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Easy to order and the products are great. I will be a returning customer for a very long time
I have never been more pleased with a company's customer service as I am now! Jordan helped me find a color that is hopefully more fitting for my skin tone. Fast response & great communication. I love this makeup, facial products & outstanding customer service!
Made our day!
Ever since I started using iL makiage I can not think of using any other brand for my concealer and foundation! All of their products are amazing!
Made our day!
Tried to use the e-gift code I was sent on 1/1/23 for this purchase. System said the e-gift code was not valid. Tried inputing a few different ways (with hyper, without hyper, all cap letter, all small letters) to no avail. Pretty disappointing. I used my $15 off coupon for a rave review I gave for a previous purchase. Too bad the "gift" turned out to be not a gift at all.
I have to say that I purchase more products when I watch the short videos of the actual customers demonstrating the exact colors they are using. Not only do the customer videos help me to decide on which colors to buy but also which "formula" to purchase (quick example? Matte over gloss). I was confused as to what some of the lip colors would look like on my face, so watching the customer demonstrations really, really helped me to select colors and formulas that I feel confident will make me look my very best.
I reached out to Il Makiage support after trying two different foundations - both were two orange.
I knew that I was reaching out after my return window, I was really just looking for some assistance to help pick a new shade.
Jordan from the support team provided superior customer service!
Prompt response times and honest assistance!
Thank you!
I have been using Il Makiage products for 2 years now. I especially love the foundation (great coverage with weightless feel), liquid eyeliner( never smudges) and self tanning foam ( does not have the horrible smell that most other self tanners have).! I plan on trying the volumizing mascara next.
Always so easy to order online. I have returned a couple of products in the past (concealer), due to the color match being off slightly and even though I'm in Canada, the returns were so easy. The company even sent me a discount e-coupon to use on my re order if I wished.
The only thing I would tell Canadian customers to watch out for us that the pricing and billing are done in US dollars, so be aware of the exchange rates when purchasing.
Great and Mind blowing experience with IL Makiage. This is my second purchase and I am totally satisfied from their products.
It cost me over $56 Canadian for one bottle of foundation which I find is a little bit ridiculous. I used AutoShip so I can get a discount. I had a promo code and it still cost me that much.
They are one of my top favorite companies to purchase from! Customer service off the charts and the best products!
Site is generally easy to use but when I place an order, I do not like all the extra special add in's at the end
I use Il Makiage foundation and love it. My first order came with a free gift of Black Card Mascara. Loved it so much I reordered today. I love how this company always sends a full size free gift with orders. I've now received 2 free full size liquid eyeliners. I don't wear eyeliner so gave it to my daughter and am hoping to get a different gift next time so I can try out another new product. Great customer service here too!
I found the ability to order online very easy. I would like to receive the tracking number and be advised that my product has been shipped and will be received shortly.
I love all the products, so light and not cakey 10/10
Hope the tint/color is right for me. Looks like a nice product. Will watch for my delivery.
Awesome customer service, great return policy, good follow up after purchase to ensure satisfaction.
SO happy to hear this!
Too many follow up sales pitches when I haven't even tried the product
This appears the same problem as prevuously. Ordering on the Canadian website should guarantee prices in CAD? Cleatly it is not... there are no rxplanaitions & a determination for auto ship... which i do not need more often than once per year...nor can i afford it?
I do howevwr, appreciate the customer service with this company!*
Does not come close to my color looks
Like a dead person when they are laid to rest.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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