Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Il Makiage

Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Il Makiage?
grey stargrey stargrey stargrey stargrey star

Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
Follow Denise H.
Unfollow Denise H.
Share Review
Report Review

Great!
January 9, 2023

Ordering the products was very easy. I like the way Makiage helps pick out the foundation color that suits you.

Date of experience: January 9, 2023
Texas
2 reviews
0 helpful votes
Follow Cynthia Q.
Unfollow Cynthia Q.
Share Review
Report Review

Best Concealer ever used.
January 9, 2023

I use the concealer all over my face, I wish I could get it as a foundation, it does not show fine lines and get stuck in fine lines or look all cakey. The coverage is excellent, it covers my dark under eyes issues this is the best I have had and with my age 46 I do struggle with cakey looking fine lines around my eyes and between eye brows, this does not happen with the concealer.

Date of experience: January 9, 2023
Oregon
2 reviews
0 helpful votes
Follow Tameria N.
Unfollow Tameria N.
Share Review
Report Review

Boo
February 8, 2023

I was sent this " you get free to try, and now you going to charge my card $45 no I don't think so. If you say you're going to give a sample for free, give it for free. Don't charge if that's how you want to play, unsubscribe me

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 8, 2023
Florida
1 review
0 helpful votes
Follow Emily A.
Unfollow Emily A.
Share Review
Report Review

Good products!
February 7, 2023

Love the foundation & concealer! Besides the charge i had on my acct I didn't authorized, they gave a Gift Card for the inconvenience.

Date of experience: January 8, 2023
California
1 review
0 helpful votes
Follow Ann F.
Unfollow Ann F.
Share Review
Report Review

You advertised shipping would be $6.00US. I am being charged $27+!
$6.00 delivery +. $6.12 shipping & handling
= $12.12 US.
Converted to Canadian should be (at 4O% exchange) approximately $17 Cdn.
Why was I charged over $27.00?

Date of experience: January 8, 2023
Andrea H. Il Makiage Rep
over a year old

Please reach out to [email protected] and they will be happy to assist you ASAP!

Illinois
1 review
0 helpful votes
Follow Teresa Z.
Unfollow Teresa Z.
Share Review
Report Review

Feel scammed right at the start
February 7, 2023

I ordered try before you buy for shipping is 5.90 but you hit my card already for 41.90.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 8, 2023
Louisiana
1 review
0 helpful votes
Follow Sydney D.
Unfollow Sydney D.
Share Review
Report Review

The best foundation
January 8, 2023

I LOVE this foundation. They were spot on with my shade. My skin is so oily but this foundation applies so smooth and stays all day! I will keep buying.

Date of experience: January 8, 2023
Utah
1 review
0 helpful votes
Follow Therese E.
Unfollow Therese E.
Share Review
Report Review

I said no once then twice.
February 7, 2023

I was trying to check out after saying no to some other products that were offered to me. During and after my check out I kept getting those and other products interrupting my check out trying to get me to buy them. Ask once then stop‼

Date of experience: January 8, 2023
Georgia
1 review
0 helpful votes
Follow Wilhelmina Z.
Unfollow Wilhelmina Z.
Share Review
Report Review

VERY UNSATISFIED CUSTOMER
February 7, 2023

I paid 80.00 for my order. Then they asked me to subscribe and pay 6.00 besides the 80.00 of wish I did. These thieves went into my bank account and took out an extra 48.00 and a 29.00! I tried calling customer service but was told to send an email so we can chat on line. Nobody has called or text since. The sad part I just ordered and pay for my entire order on 1-6-23. I have not even received my order and they already went into my account and stole my money. Please be very very CAREFUL when transacting business with them. Do not be a fool like me. I am going to file fraud with my credit union on Monday the 8th of jan

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 7, 2023
Massachusetts
1 review
0 helpful votes
Follow Melanie Z.
Unfollow Melanie Z.
Share Review
Report Review

Nice feel covers well it lasts well I will use it often. Wish it was less expensive but it's a great product

Date of experience: January 7, 2023
Washington
1 review
0 helpful votes
Follow Frances P.
Unfollow Frances P.
Share Review
Report Review

Love the makeup and mascara
January 7, 2023

Very easy website to navigate and order or change order.

Date of experience: January 7, 2023
Arizona
1 review
0 helpful votes
Follow cecilia M.
Unfollow cecilia M.
Share Review
Report Review

Always a great experience
January 7, 2023

Fast easy and accurate, great shipping amazing products!

Date of experience: January 7, 2023
New York
2 reviews
0 helpful votes
Follow Kelly S.
Unfollow Kelly S.
Share Review
Report Review

Customer service
January 7, 2023

I really appreciated how helpful they were in choosing another shade that works for me.

Date of experience: January 7, 2023
New York
1 review
0 helpful votes
Follow ERIKA W.
Unfollow ERIKA W.
Share Review
Report Review

Great match!
January 7, 2023

Awesome website. Can't wait to receive my order. I think my shade will be a perfect match!

Date of experience: January 7, 2023
New York
1 review
0 helpful votes
Follow Taylor R.
Unfollow Taylor R.
Share Review
Report Review

Super easy!
January 7, 2023

First time making a purchase. Company does a fantastic branding job and makes the checkout process speedy and very simple!

Date of experience: January 7, 2023
California
1 review
0 helpful votes
Follow sylvia C.
Unfollow sylvia C.
Share Review
Report Review

Identical Packaging
February 6, 2023

On website hard to distinguish difference between the creams as most have same packaging/labels

Date of experience: January 7, 2023
Canada
1 review
0 helpful votes
Follow Leeanna M.
Unfollow Leeanna M.
Share Review
Report Review

I'm Hooked
January 7, 2023

So far my experience with this company has been top-notch! I have nothing negative to say. Everything happens very quickly, the order process, the shipping. I love the product (concealer). Even though I'm in Canada, I will order from here again.

Date of experience: January 7, 2023
Connecticut
2 reviews
2 helpful votes
Follow Jane L.
Unfollow Jane L.
Share Review
Report Review

Wonderful products
January 7, 2023

I have extremely sensitive, combination skin. I used to joke that if someone looked at my face wrong it would break out. All my life I've had to be cautious when trying new product. The items I purchased have been fantastic! The primer, concealer and foundation feel weightless. I also purchased a serum for anti-aging. Never once did I feel tingling, or burning nor did my face turn red. So of course, now I need to try other items.
It's a little expensive for me but definitely worth the price and will continue to purchase because of the quality. Thank you so much for creating a wonderful, lightweight, effect product.

Date of experience: January 7, 2023
California
1 review
0 helpful votes
Follow Quyen B.
Unfollow Quyen B.
Share Review
Report Review

Unsure foundation will match my skin
February 6, 2023

I thought that asking about my current foundation brand would include the actual color name to help with narrowing down the correct shade. I was surprised the color was not asked. Instead of sending an entire bottle send smaller swatches of more shades to select from.

Date of experience: January 6, 2023
Oklahoma
1 review
0 helpful votes
Follow Angela I.
Unfollow Angela I.
Share Review
Report Review

It's been 5 minutes
February 6, 2023

All I did was place and order. How can I give a review on something I haven't even received yet. What I can tell you is… it's been 5 minutes since I placed the order and I have already received 6 e mails. It's a little much.

Date of experience: January 6, 2023